Best Door Painting in Tucson AZ
Plumbing Service
Level Up helped us with some recent projects at home, and they were nothing short of stellar! All in a single day, they helped us remove some very extensive security bars, demo an old storage unit and concrete slab, fix some wooden floor boards, and patch stucco! Their prices were fantastic, and they were punctual, friendly, communicative, and really went the extra mile to ensure the job was done right. I will continue to use them for all of my handyman/renovation projects!
Tucson, AZ
Plumbing Service
Edit - I bumped up from one to two stars - adding a star for Eli's attentiveness to my issues, which I really appreciate and which gives testament to the positive experiences other folks have described.
Eli has personally contacted me through a Yelp message to follow up on the issues I've described. I've edited the original review to include his responses in the appropriate places. Ultimately though, I still have to rely on the feedback of my tenants, who were just not comfortable with the experience they had. And since I cannot be there in person to handle these things myself, I must rely on their judgment.
Original Review:
I am so disappointed I didn't get the five star experience most seem to enjoy from Eli.
My husband and I moved to WA and are renting our town home in Mesa to some friends and a few repair jobs had built up. I first tried calling Eli and after the phone rang like 20 times, there was finally a voicemail I could leave a message on...for a minute I was worried I had the wrong number since it rang so long. **edit: Eli has said this has been addressed so that when they cannot answer the line due to attending other issues, like repairs, it will be picked up by voicemail earlier.** I then realized I had accidentally switched two digits when leaving my phone number in the message so I followed up with an email. I got an email reply from Eli fairly quickly - a promising sign - confirming he got my messages and that he would be contacting our tenants to set up an appointment in order to take a look at the issues and get us a quote.
According to my tenants, the guy who showed up appeared to have no idea how to address the issues I had outlined. The light pull cord on one of the upstairs ceiling fans was broken (it no longer responded to pulling) but the light and the fan still worked. This guy's solution? Replace the entire ceiling fan. Uh, what? If you Google this issue it's a fairly easy repair to the pull switch inside the light cover (which is exactly what the handyman we ended up hiring did). **edit: Eli says the guy did indicate the pull switch could be replaced but suggested replacing the entire fan because it was older and this was outlined in the quote. Unfortunately, this is not what my tenants understood from their conversation with him and I did not receive the quote.**
The guy was also supposed to look at the side gate as the hardware had become loose. He didn't even look at this. **edit: Eli says the man he send out did look at a rolling shield door that covers the glass sliding door leading out to the patio. This was not in the service request as we already had someone from the Roll-A-Shield company scheduled to come look at it. This could have been a mix-up on the tenant's part, but my email request did specifically mention the side gate on the patio, not a rolling shield door. Eli says the quote would have recommended us contacting the Roll-A-Shield company for this issue, so I do appreciate them recognizing repairs outside their skill set and giving proper referrals.**
It has been over a week since the guy was out there and I have yet to hear anything from Eli or anyone else regarding the quote I requested. **edit: Eli says he did email me the quote a few days after the guy was out there, but I cannot find it. It may have been swept up by my spam filter or Eli said its always possible they accidentally misspelled my email address when sending it out.** Since my tenants did not get good vibes from this house call, I contacted another handyman service for a second opinion and the guy has already been out, given me a quote, and done the repairs for a really good price.
Eli has personally contacted me through a Yelp message to follow up on the issues I've described. I've edited the original review to include his responses in the appropriate places. Ultimately though, I still have to rely on the feedback of my tenants, who were just not comfortable with the experience they had. And since I cannot be there in person to handle these things myself, I must rely on their judgment.
Original Review:
I am so disappointed I didn't get the five star experience most seem to enjoy from Eli.
My husband and I moved to WA and are renting our town home in Mesa to some friends and a few repair jobs had built up. I first tried calling Eli and after the phone rang like 20 times, there was finally a voicemail I could leave a message on...for a minute I was worried I had the wrong number since it rang so long. **edit: Eli has said this has been addressed so that when they cannot answer the line due to attending other issues, like repairs, it will be picked up by voicemail earlier.** I then realized I had accidentally switched two digits when leaving my phone number in the message so I followed up with an email. I got an email reply from Eli fairly quickly - a promising sign - confirming he got my messages and that he would be contacting our tenants to set up an appointment in order to take a look at the issues and get us a quote.
According to my tenants, the guy who showed up appeared to have no idea how to address the issues I had outlined. The light pull cord on one of the upstairs ceiling fans was broken (it no longer responded to pulling) but the light and the fan still worked. This guy's solution? Replace the entire ceiling fan. Uh, what? If you Google this issue it's a fairly easy repair to the pull switch inside the light cover (which is exactly what the handyman we ended up hiring did). **edit: Eli says the guy did indicate the pull switch could be replaced but suggested replacing the entire fan because it was older and this was outlined in the quote. Unfortunately, this is not what my tenants understood from their conversation with him and I did not receive the quote.**
The guy was also supposed to look at the side gate as the hardware had become loose. He didn't even look at this. **edit: Eli says the man he send out did look at a rolling shield door that covers the glass sliding door leading out to the patio. This was not in the service request as we already had someone from the Roll-A-Shield company scheduled to come look at it. This could have been a mix-up on the tenant's part, but my email request did specifically mention the side gate on the patio, not a rolling shield door. Eli says the quote would have recommended us contacting the Roll-A-Shield company for this issue, so I do appreciate them recognizing repairs outside their skill set and giving proper referrals.**
It has been over a week since the guy was out there and I have yet to hear anything from Eli or anyone else regarding the quote I requested. **edit: Eli says he did email me the quote a few days after the guy was out there, but I cannot find it. It may have been swept up by my spam filter or Eli said its always possible they accidentally misspelled my email address when sending it out.** Since my tenants did not get good vibes from this house call, I contacted another handyman service for a second opinion and the guy has already been out, given me a quote, and done the repairs for a really good price.
Tucson, AZ
Plumbing Service
Called this morning and Ben was at my house at noon, I call that very good customer service, I am looking forward to getting the est for needed repairs
Thx Ben
Doug
Thx Ben
Doug
Tucson, AZ 85734
Plumbing Service
Ron is a sham and crook in my opinion. He will rip you off every chance he gets.
Tucson, AZ 85730
Plumbing Service