Best Circuit Breaker Installation in Tucson AZ
Plumbing Service
In 2022 when I bought a new home (in Tucson, AZ where I currently live) I was looking to replace the AC unit right away. They were amazing at first, everything from installation and their workers were great. My unit was installed in March 11th of 2022 (Cost me 17K)
Fast forward to August of 2022 I had my first problem with the unit (it stopped working just 4 months after installation, it was brand new and their most expensive unit) they did a great job fixing it in a timely manner, no problems so far.
And that leads me to now, I woke up on 8/10 and my AC wasn't working. I called them right away and they did an amazing job sending someone right away to come take a look at it, at that time the technician told me the motor was done and needed to be replaced. The technician (Who was amazing, his name was Alex) spend 4 hours trying to locate a new motor with out success. He then informed me that they would continue to try to locate a motor and if unsuccessful they would overnight one. Next day I get a call from them telling me they are bringing me some portable AC units to hold me down while they figure out the motor situation (keep in mind it's 89 degrees in my home at this point, I work from home (my home has security install from my company and have a server at my home that needs to be kept cool) and I have 6 dogs so it's not so easy to just go stay in a hotel) I agree, this amazing worker named Mark came and installed the portable AC's but it kept killing my breakers, he contacted his Electric techs and no solution until I had an idea to put an extension cord from my outside electric to the house, which seemed to work at the time. All was kind of good (still no AC but I have the portables) when I am told they found a motor for the AC and they are coming to replace it (YAY ME). When the technician comes to replace the motor he then realizes he has the wrong parts (all good still) he then tells me he just has to go to the warehouse and he will replace it ASAP. When he gets back, turns out the parts are still wrong and there is no fix at the moment so now I have to wait till Monday for it to get replace (cause it's Friday) again, I understood that it wasn't their fault and told them it was okay and they left. BUT then, having 3 portable AC's in the house was a lot for my electrical to handle and my breakers died, so now I have no AC or electricity in the house (Parker and Son's deal with HVAC and Electricity). I called their customer service line, this guy name Ellis answered and WOW he was so rude, non empathic as I was crying and basically told me to fuck off and that there was nothing they could do. I called back, spoke to Will, he was pretty good but again told me nothing he could do until Monday and then the call dropped, he never called me back. At this point, my only choice is to sue Parkers & Sons for the distress they have cause my family and I. It's funny how when they are trying to sell you a unit they are so quick to be there (typical sales) BUT when you actually need them, but they already have your money, you are no longer a priority. If I could give them 0 stars I would because (their employees on the field are amazing but powerless) the way they have handled this situation is absurd. I do not recommend this company to anyone at this point, I choose them because they were supposed to be the best, they are when they are trying to sell you something, but as soon as they have your money they couldn't care less.
And last thing, they also lied about the term and conditions of the loan I took out to pay for the unit (already filled a complain with the bank about this) with all his being said, DO NOT trust Parkers and Son's they have lost their Mom and Dad shop mentality and now they don't truly care about their customers. I work with small businesses every single day and I am Customer Driven. I cannot imagine treating a customer this way or that any of my small business would treat their customers this way.
I am not a Karen, don't forget I paid 17K for the best of the best UNIT and after 4 months it started failing, and when I needed them to make the situation better.....they have failed. Do not trust them.
Fast forward to August of 2022 I had my first problem with the unit (it stopped working just 4 months after installation, it was brand new and their most expensive unit) they did a great job fixing it in a timely manner, no problems so far.
And that leads me to now, I woke up on 8/10 and my AC wasn't working. I called them right away and they did an amazing job sending someone right away to come take a look at it, at that time the technician told me the motor was done and needed to be replaced. The technician (Who was amazing, his name was Alex) spend 4 hours trying to locate a new motor with out success. He then informed me that they would continue to try to locate a motor and if unsuccessful they would overnight one. Next day I get a call from them telling me they are bringing me some portable AC units to hold me down while they figure out the motor situation (keep in mind it's 89 degrees in my home at this point, I work from home (my home has security install from my company and have a server at my home that needs to be kept cool) and I have 6 dogs so it's not so easy to just go stay in a hotel) I agree, this amazing worker named Mark came and installed the portable AC's but it kept killing my breakers, he contacted his Electric techs and no solution until I had an idea to put an extension cord from my outside electric to the house, which seemed to work at the time. All was kind of good (still no AC but I have the portables) when I am told they found a motor for the AC and they are coming to replace it (YAY ME). When the technician comes to replace the motor he then realizes he has the wrong parts (all good still) he then tells me he just has to go to the warehouse and he will replace it ASAP. When he gets back, turns out the parts are still wrong and there is no fix at the moment so now I have to wait till Monday for it to get replace (cause it's Friday) again, I understood that it wasn't their fault and told them it was okay and they left. BUT then, having 3 portable AC's in the house was a lot for my electrical to handle and my breakers died, so now I have no AC or electricity in the house (Parker and Son's deal with HVAC and Electricity). I called their customer service line, this guy name Ellis answered and WOW he was so rude, non empathic as I was crying and basically told me to fuck off and that there was nothing they could do. I called back, spoke to Will, he was pretty good but again told me nothing he could do until Monday and then the call dropped, he never called me back. At this point, my only choice is to sue Parkers & Sons for the distress they have cause my family and I. It's funny how when they are trying to sell you a unit they are so quick to be there (typical sales) BUT when you actually need them, but they already have your money, you are no longer a priority. If I could give them 0 stars I would because (their employees on the field are amazing but powerless) the way they have handled this situation is absurd. I do not recommend this company to anyone at this point, I choose them because they were supposed to be the best, they are when they are trying to sell you something, but as soon as they have your money they couldn't care less.
And last thing, they also lied about the term and conditions of the loan I took out to pay for the unit (already filled a complain with the bank about this) with all his being said, DO NOT trust Parkers and Son's they have lost their Mom and Dad shop mentality and now they don't truly care about their customers. I work with small businesses every single day and I am Customer Driven. I cannot imagine treating a customer this way or that any of my small business would treat their customers this way.
I am not a Karen, don't forget I paid 17K for the best of the best UNIT and after 4 months it started failing, and when I needed them to make the situation better.....they have failed. Do not trust them.
3801 N Highway Dr, Tucson, AZ 85705