Best Thermostat Repair in Toledo OH

They have always provided excellent service for us...furnace, plumbing and cooling.

They came out two weeks ago to look at the work we wanted to have done.  The estimate was supposed to be emailed to us (we gave them the email address that day).  They called several days later asking for the email address again which we gave them.  We still did not receive the estimate.  We called several days later and left a message stating that we had nor received the estimate and left the email again.  We have not heard back from them yet.  We will look for another plumber.

~Overpriced service
~Initial quotes are not what the final cost was
~Lack of caring about customer service
~Will never use again
~Only writing this to save others their own money & time, as our money & time have clearly already been wasted.

Oh, man.  I had such high hopes, from the way our phone conversations went.  We live in California and manage our property from out here, so often a phone conversation and our tenant's assessment is all we have to go on.

The polar vortex came, and our rental home in Ypsi had a pipe burst.  Our regular plumber (Sinks to Sewers, love them!) was completely overbooked with burst pipes, so we had to look elsewhere.  We called Edwards and the guy on the phone was super helpful and friendly.  Said he could get someone out there the next day, between 2 and 4.

My tenant calls me at 5:30, no word from the guy and he hasn't arrived.  He wants them to come again another time, as he's tired of waiting around.  I call Edwards and the man on the phone is again very nice and offers to reschedule the next day, a Saturday.  The plumber shows up on Saturday, on time.  He goes in our crawlspace, breaks the window :(, tells his boss our crawlspace is muddy.  Boss calls us, says that it will be $500 to fix the burst pipe, with an additional $500 crawlspace fee because the plumber is going to get muddy and won't be able to work for the rest of the day.

Sorry, but we're not okay with paying someone $500 to wash their clothes and take a shower... after they broke a window on your property!  We found another guy who came and fixed the pipe, insulated the new pipe, and didn't care about getting dirty- and he did it all for $215.

It's really disappointing to see a company blatantly ripping people off.

Called Fri, Nov 5, requesting a plumber ASAP, as an outside pipe for the sprinkler system had sprung a leak and was flooding our side yard. Was told on the phone that someone would be there later that day (or early the following day) to fix the valve. Address and phone number were confirmed, but no one showed up or called that day. Texted the following morning to remind them of the address and the need to get someone here at their earliest convenience. No response to the text and no one showed up that day either. (We paid extra for a different plumber to come out on a Sunday to repair the valve.) Disappointed with the unprofessionalism of this business and would not recommend.

THIS IS NOT A LICENSED AND INSURED PLUMBER. He damaged my home and did not fix the damage. NOT PROFESSIONAL. Do not let this convicted felon in your home. You can see his record on OTIS, Michigan's offender directory, offender number #716116. Will be contacting the better business bureau for operating under a false license. Stay away!