Best Foundation Excavation in Toledo OH

Contacted E&K over two weeks ago (10/2/2020) to hire them to do a sewer line inspection with video for a house I am hoping to purchase. They came promptly and verbally told me the entire line would need to be replaced. I asked for a written report and footage to show the sellers, and was assured this would be no problem. After several days, I had still received nothing, so contacted the office via their website contact. Still nothing. I followed up at a week post inspection and spoke with someone in the office twice. Finally, a week and a half later I was told there was an error at the inspection and video had not been captured. I was assured they would come back 10/16 to video the line and get the footage to me, along with a written report I could give to the seller. As far as I'm aware, they still have not come back. I e-mailed and texted my contact (10/19) just to verify someone had come by and have still heard nothing as of 10/20.

As with most home purchase contracts, there is a limited time allowed for inspections. E&K was aware of this, and yet could not even communicate well enough to indicate that they would not be able to perform the service for which I initially contacted them (a sewer line inspection with video). Had they done so, I would have been able to reach out to another company for inspection. A really frustrating situation all around, especially since I would have been happy to give them my business based on their reputation alone had they done the very bare minimum.