Best Drainage Repair in Toledo OH

I'm leaving three stars because the crew that came to fix the sewer line were FANTASTIC, but our experience scheduling the service was a nightmare and merits ZERO stars.

They were despondent for months and when we finally were able to schedule a day, the crew were unable to find someone to perform a ground inspection. The city of Livonia apparently needed 24 hours notice to get an inspector out to the job- seems like they should have looked into that prior to arriving, no? They then told us they couldn't do the job. We had taken a vacation day from work to be available, not to mention we had waited months to have this work done. Understandably, we were hoping to find a way to make it work. We called Sewer and Water Specialists (Monroe) and spoke with Kim. She told us that she had never heard of that before and that the township was in the wrong because they schedule this type of repair 20 times a day and have never encountered this issue. We asked if we could call the township directly to try to request an inspector and she sarcastically wished us good luck and explained that they never do that. We called the city of Livonia. Guess what- they did do that.

So an hour and a half of this nonsense later, the crew stayed to do the job and had to work double time to get it done before the inspector arrived at 3- all because they were set up for failure by their back office support. But the crew was very polite and truthfully did great work. They took special care not to kill our plants and not once that day did they show frustration for the several miscommunications that occurred that morning.

Thank you to the crew for your help- Don, Scott, Amber and Kenny.  Here's to hoping this review will encourage better customer service or at least the utilization of Google calenders or Excel spreadsheets to help facilitate better planning and organization.

After 3 days with no hot water, the Water Pros came to the rescue.  Reasonably priced, arrived when they said they would and did a great job.

Contacted E&K over two weeks ago (10/2/2020) to hire them to do a sewer line inspection with video for a house I am hoping to purchase. They came promptly and verbally told me the entire line would need to be replaced. I asked for a written report and footage to show the sellers, and was assured this would be no problem. After several days, I had still received nothing, so contacted the office via their website contact. Still nothing. I followed up at a week post inspection and spoke with someone in the office twice. Finally, a week and a half later I was told there was an error at the inspection and video had not been captured. I was assured they would come back 10/16 to video the line and get the footage to me, along with a written report I could give to the seller. As far as I'm aware, they still have not come back. I e-mailed and texted my contact (10/19) just to verify someone had come by and have still heard nothing as of 10/20.

As with most home purchase contracts, there is a limited time allowed for inspections. E&K was aware of this, and yet could not even communicate well enough to indicate that they would not be able to perform the service for which I initially contacted them (a sewer line inspection with video). Had they done so, I would have been able to reach out to another company for inspection. A really frustrating situation all around, especially since I would have been happy to give them my business based on their reputation alone had they done the very bare minimum.

This doesn't even deserve 1 star. The water is off at my house & the man who answered the phone was rude and offensive. Apparently they have enough business they don't have to be courteous on the phone or need my business.

I have used Rooter Man several times and was always pleased, until now. One of the workers showed up to unclog a kitchen drain, had issues and left. They were to return the next day. I got a call early that said they would be there around noon. No show, no call. I called around 4:30 and told them to wait until the next day. Again, no show. I called a few times and they would not answer the phone. They did call me  around 6:15 and said they would be there in 15 minutes. I told them I was done with them and not to come. They left me hanging for 2 full days, probably on a job that paid more ? Anyway I can no longer recommend them to anyone. This is now way to do business, especially with a return customer.