Best Backflow Preventer Maintenance in Seattle WA
Plumbing Service
Batgirl Backflow came out on time and completed the job efficiently and effectively. She pointed out a few things we should be aware of in our system. They were very professional, and clearly knew their subject matter well. I would recommend them highly and would use their services again.
17751 NE 90th St, Redmond, WA 98052
Plumbing Service
Josh with 5 Star Backflow Seevices was very pleasent to work with. He gave me a date over the phone and I was out of town but he was able to complete the work without any inconvenience to me and mailed the report to my utility company. Now I just have to write him a check. Price was very reasonable and I will continue to use him each year. Thanks again!
8512 122nd Ave NE, Kirkland, WA 98033
Plumbing Service
Terribly RUDE and irresponsible company. try to avoid. wish there were 0 stars option.
so back in April, it was time to annual back flow test, we scheduled one with them, asked them what they need from us. they told us they will take care of everything, we don't even have to be at home for the test. that's great right?
then in may, we got a notice from the city saying we did not finish our back flow test, so I contacted them again, didn't answer the phone. then I contact the city, and was told I had two irrigation and fire sprinkler back flow tests, and the fire sprinklers were not tested.
I was confused and called the company again, without giving out any of my info, I asked if they'd take care of everything, the operator said yes, they will take care of everything for $45. then I specifically asked, if they would take care of the irrigation and the fire sprinkler test as well, she assured me again, they will take care of everything for $45. it was Thursday and the deadline from the city was 4pm next Tuesday, so I told her the situation and ask for a test before that, she said she couldn't. well, then I told her to get a supervisor and finally we had an appointment down on Tuesday 10AM. at this point, I was OK because everyone makes mistake right?
then it comes to 10AM Tuesday, the technician came to knock my door, I opened the door and he said he's testing the back flow, I said ok and went back to grab my glasses, when I came back out (within 2 minutes), he's gone, without asking what I have and without entering my garage (where the fire sprinkler thing is). hey, I scheduled this test just to test fire sprinklers, and you left without even asking or looking at it? seriously? then I called the company third time, and thankfully the technician came back later in the day. ok I had to stay home for this long, but at least our water won't be shut off.
the above is irresponsible part and here comes the rude part.
I received a second invoice asking for another $45 for annual testing of back flow assemble. I thought it must be a mistake because we have paid for the first invoice $45 before they even came back. so I called them, again. and they still asked me to pay for this $45, well, what about $45 dollars we take care of everything? guess what, operator defined 'everything' for me, she said, 'everything' means 'everything from trip fee, filing fee, paperwork fee, etc', and irrigation is not in 'everything' for fire sprinkler, and fire sprinkler is not 'everything' to irrigation, and we do this for 'everyone', so I guess we might have a different understanding on 'everyone' right? because I asked couple of my neighbors (same development, same builder, all built within last 12 month), they all finished the test for $45. at this point, the women on the phone was being rude already, won't even let me speak, won't let me finish my sentences. I didn't want to argue on the phone, so I just said, if we come down to business next year, I'll pay $90, but this year, I asked for a quote, you give me $45 without asking how many devices I have, just plain said $45 for everything, it's you mistake, I'll not pay $45. guess what, she said, if you don't want to pay $45, fine, I'll write it off. but I'll note on your account, bad customer, we will never do business with you again, and she hangs up immediately.
yeah, I guess finally we can be on the same page, I will never do business with you too.
so back in April, it was time to annual back flow test, we scheduled one with them, asked them what they need from us. they told us they will take care of everything, we don't even have to be at home for the test. that's great right?
then in may, we got a notice from the city saying we did not finish our back flow test, so I contacted them again, didn't answer the phone. then I contact the city, and was told I had two irrigation and fire sprinkler back flow tests, and the fire sprinklers were not tested.
I was confused and called the company again, without giving out any of my info, I asked if they'd take care of everything, the operator said yes, they will take care of everything for $45. then I specifically asked, if they would take care of the irrigation and the fire sprinkler test as well, she assured me again, they will take care of everything for $45. it was Thursday and the deadline from the city was 4pm next Tuesday, so I told her the situation and ask for a test before that, she said she couldn't. well, then I told her to get a supervisor and finally we had an appointment down on Tuesday 10AM. at this point, I was OK because everyone makes mistake right?
then it comes to 10AM Tuesday, the technician came to knock my door, I opened the door and he said he's testing the back flow, I said ok and went back to grab my glasses, when I came back out (within 2 minutes), he's gone, without asking what I have and without entering my garage (where the fire sprinkler thing is). hey, I scheduled this test just to test fire sprinklers, and you left without even asking or looking at it? seriously? then I called the company third time, and thankfully the technician came back later in the day. ok I had to stay home for this long, but at least our water won't be shut off.
the above is irresponsible part and here comes the rude part.
I received a second invoice asking for another $45 for annual testing of back flow assemble. I thought it must be a mistake because we have paid for the first invoice $45 before they even came back. so I called them, again. and they still asked me to pay for this $45, well, what about $45 dollars we take care of everything? guess what, operator defined 'everything' for me, she said, 'everything' means 'everything from trip fee, filing fee, paperwork fee, etc', and irrigation is not in 'everything' for fire sprinkler, and fire sprinkler is not 'everything' to irrigation, and we do this for 'everyone', so I guess we might have a different understanding on 'everyone' right? because I asked couple of my neighbors (same development, same builder, all built within last 12 month), they all finished the test for $45. at this point, the women on the phone was being rude already, won't even let me speak, won't let me finish my sentences. I didn't want to argue on the phone, so I just said, if we come down to business next year, I'll pay $90, but this year, I asked for a quote, you give me $45 without asking how many devices I have, just plain said $45 for everything, it's you mistake, I'll not pay $45. guess what, she said, if you don't want to pay $45, fine, I'll write it off. but I'll note on your account, bad customer, we will never do business with you again, and she hangs up immediately.
yeah, I guess finally we can be on the same page, I will never do business with you too.
Seattle, WA