Best Gas Furnace Repair in Santa Ana CA

Roberto from P.E. HVAC came out to give us an estimate on some ducting work. His thorough explanation of the work needing to be done was easy to understand, and his in-depth knowledge of the HVAC system was very noticeable from the start.
We had him do the work needed, and it was completed to high standards beyond what was expected, including some things beyond the scope of work agreed upon. His professionalism throughout the project was noticed by all of our staff, and it was much appreciated. Thank you for the awesome work you did on this project, Roberto!  We will definitely be using you for future needs and will recommend P.E. HVAC to everyone.

I'm very shocked and disappointed at the same time for my recent experience with Complete Plumbing Heating and Air company.

I've been with this company for about a year now and never noticed anything out of ordinary until now... sigh...

I had called and spoke with Leyla to quote for a yearly A/C and Heater maintenance for the first time and they quoted me with $299 for both services.

Leyla said there is a 10% Yelp discount applied for every customer, so I thought I was getting a DEAL.. Until now...

I had Ron and another assistant came over on time and basically did the standard cleaning of the A/C condenser and the Heater up in the attic.

Both jobs took about hour and a half and was completed professionally.
I was given the total of $268 and I just paid $270 in cash without receiving any change because Ron did not carry any change.

I didn't mind because I knew they were trustworthy and I felt like as a customer, I was treated fairly with a very great competitive price on their services.

I had no idea what the cost of yearly maintenance of A/C and heater was, because I never shopped around. I trusted this company and BELIEVED they were treating customers fairly and provided excellent service with competitive pricing.

Instead they ridiculously overcharged for two services I requested for (standard heater and A/C clean up) for $268.. why do I say I was overcharged??

I had a feeling it was little expensive so I decided to ask around on Yelp for pricing from reliable and proven businesses that does the same job.

I contacted about 5 different companies that specializes in HVAC maintenance and repair in Orange County areas, and I was given a shocking total for 2 services.

The most expensive I was quoted was $129 for yearly maintenance of both A/C and Heating system... The cheapest was $120.. All of the 5 different quoted prices averaged around $125 total for both services that Complete Plumbing did..

I checked out during the maintenance of Ron and his assistant doing his work, and there was nothing special other than cleaning and tuning the system. It's just like any other company would do.

Instead I was overcharged and felt upset that a trustworthy company can overcharge a customer by over 100%... that is not 10%... OVER 100%...

Average yearly maintenance for A/C and Heater was quoted from multiple companies in the amount of $130 or less.. Complete Plumbing was $268...

Imagine yourself leasing a brand new BMW 528i series for $400 at Santa Monica BMW dealership and you go another BMW dealership and after you leased it, you find out next door BMW dealership could've given you $200 per month given same circumstances?! For the exact same car?! same model?!

WhaaaaaaaaaaattttttaaaaaaaaaHeeeeeeeeCCCCkkkk?!

Did I just say that?

Yup.

Wouldn't that blow your mind how blasphemous that is?!

Yup.

I'm sorry to post a 2 star review for Complete plumbing  but for us consumers, it is not fair and it's ridiculous how a same services can cost more than double.. Not acceptable and Not happening to my fellow Yelpers.

Please make sure you compare and shop around  via Yelp messages with the owners. Keep those messages as proof of record and do not delete them until it's fully paid just in case.

I have found another reliable company that charges $120 for same services.. I will using them going forward and I hope that everyone is aware now, how companies can decide to overcharge you without comparing what they are charging to customers with their rival companies... smh!

Hope you Yelpers have a happy new year and always stay safe!

My kitchen sink was leaking and the water was warping the wood. I had North Highland install a new sink and am very happy with their service. I got a number of estimates including some from other 5 star businesses. North Highland was clearly the most reasonable estimate. They were responsive on Yelp messenger, they had many time slots available and he came when he said he would. The dependability was a huge plus because I had to make time from work to get this done. He was quick and polite. Highly recommend!

Incorrect Diagnosis - they wanted to charge a flat fee of over $350 to replace a gas valve.  They told us that we need to have an asbestos abatement company come out to put a 1' x 1 ' whole in our drywall (in addition to the $350) - he had the number of a guy that could do it.  He told me that he couldn't tell me to make the hole myself, but if he stepped outside and I did it, well that would be okay.    The guy had this baby face and looked honest, but the whole thing sounded fishy.  They were also pushing some sort of a service contract - give me a break!

We called San Clemente Plumbing.  They came out and correctly diagnosed the loose nut on the valve and fixed it in less than 10 minutes for $75!  Before they came out they told us that if we needed to replace a valve it would likely be $100 - $200.

Sonshine has refused to refund the $69 charge for their misdiagnosis.

Steve came out to check my ac unit that was making a weird noise earlier in the week.  The blower stopped working and Steve told us the motor was broke/frozen, said we needed a new blower mower for $800+.  He was rude, talked super fast and then left. He was in and out of my home in 10 minutes.  My husband figured he had nothing to loose and tinkered a bit with the fan, and low and behold... it started working again! (and we have no mechanical skills what so ever!)  Still making a weird sound every now and then, but we have someone else coming out to check on that.  We used County Wide years ago and were happy with them but now, never again! Can't trust them.

Where do I start.This review is primarily for customer service, Joanne in particular.
This was our first time working with this company. When making the appointment for them to come look at our air conditioning unit I had to explain over and over again I understand you charge $150 per hour. I had said I just wanted to pay for one hour of them looking at the unit just to diagnose the problem not fix the problem. They had tried to encourage otherwise and say it might take longer. I insisted that I only wanted to pay for an hour of work to diagnose the problem.
Since they work with commercial businesses I had assumed they would know procedures when working with a commercial business. They never asked me what shopping center I was located in to determine insurances. As I have never experienced working with an Air conditioning unit fixer I had no idea. Upon their arrival the man did not have his insurance and had needed to send the insurance to the property management to get it approved. The gentleman I had talked to on the phone was different from the person they sent to fix the issue. The gentleman that came to help was very friendly and nice. He understood that he shouldn't be paid until he actually comes and diagnoses the problem as we had discussed. The man on the phone called and was demanding that I pay him very rudely and anxiously/ desperately. I said I have no problem paying him, I said I will sign something but I will not pay him until he goes onto the roof and does his hour of work.
This was just the first incident.
The next time they send someone else to come out once the insurance finally gets approved after me calling because they hadn't sent it yet. The guy diagnoses the issues and we approve for him to do those fixes a total of $391.68 to replace blown fuses, heavily restricted filters, and worn fan belt AND I stated as long as those things he does will fix our air conditioning unit I approve. Once he comes to fix those items he comes down and says we need to replace the motor and it's going to be 1,700 dollars!! What?! You did not diagnose that the first time you were here. He had stated that he needed the other things working before he could even tell the motor was working. So I understood. He was nice enough to discount the initial repairs from the motor cost. From a few estimates I had received when calling other heating & air conditioning unit companies the feedback I got was the price of the motor & repair was very expensive repair compared to what others had quoted. Let me clarify I had already paid him for the price of the motor and all repairs prior to getting estimates.
This is when after the repairs have been made I called and Joanne had picked up. Joanne has had nothing but a terrible terrible attitude. She is the one that picks up the phone every single time I had called.
I had called to ask for the price of the motor because I want to make sure I was paying a fair price. I had told her that I the gentleman they sent said it was around 1,000 dollars but he couldn't tell me the exact amount. That sounded very shady to me. So I was simply calling to ask for the price of the motor. After telling me 5 times I feel like you are on a witch hunt she finally caved in and said I will email you the price of the motor. She also said how can they give you an estimate over the phone they would have to go out to the property to see, she said they were just trying to get my business. I understand how this may be true, but why was she so unnecessarily rude just when I was simply asking for the price of the motor.
After a week no email had been sent to me with the motor price, I had called again she said I will send it first thing in the morning. A few days go by no email, I call again. She said again I will send it first thing in the morning. Still nothing.
Oh and by the way during our first discussion she had also said I don't want to see any bad reviews on yelp I never even brought up writing a bad review, but thanks to her she planted the seed in my head. She also said I feel like you are trying to get money out of us. I NEVER once asked her for money back. I don't mind paying a fair price, but how can I know if I am paying a fair price if you do not give me the price of the motor?

I will never use this company again.