Best Water Filtration System Installation in San Francisco CA

I called PlumCare around 4pm on a Friday of a holiday weekend after their contact info was given to me by the tech support person of my water heater manufacturer.  I was getting ice cold water from the hot water valve in our kitchen, and when I went to check the water heater, all of the panel lights were off.  The water heater tech person told me that she was sure that the problem was the gas control valve.

When I first spoke to Michael at PlumCare, he suggested that I immediately call the manufacturer back because many of their water heaters had been recalled and they might provide an authorization number that would cover the cost of all of the repairs.  My water heater was not covered under the recall, so I called Michael back.

He kindly offered to try and find a tech who could come out the next day, and called me back with the good news that he had a tech who could come out within the next couple of hours.  I jumped at the opportunity to avoid a weekend of ice cold showers!

While waiting, I decided to consult the online manual for the gas control valve, and discovered that the manufacturer's tech support had never told me to push and hold both temp control arrows to activate the control pad.  When I did so, it worked properly and seemed to reflect that it was working correctly since there were no error codes.

I then checked the water lines under our kitchen sink and discovered that the person who had installed our new dishwasher that morning had reversed the water lines to our faucet, thus the reason that I was getting ice cold water from the hot water valve.   I fixed that in 5 min.

I called Michael back and explained that I had solved the problem and wanted to cancel the appointment with PlumCare's tech.  He seemed genuinely happy that I was able to solve the problem and graciously cancelled the appointment.  

I was extremely impressed by Michael's honesty and genuine interest in assisting us.  PlumCare will be my first call for any future plumbing issues!

It's never fun to have to find a plumber because that means something is not working :(  but i am so glad i found Mario Plumbing. From the start, Mario and his team were quick with scheduling and arrived on time. He was really honest and upfront about the service plan and also pricing. I was dealing with a slow draining tub (not an emergency, but very annoying) and they made 2 house calls to help me resolve the issue. He was always really transparent with what they were doing and what next steps would be. I appreciated that he outlined what he would try and had a conservative approach rather than defaulting to the most expensive and intensive options.

Thank you Mario and team, so glad we found you and (god forbid) we have another plumbing issue, I would definitely use them again.

So far so good and its been over 3 years since we purchased our Hague system.  Steve is extremely dependable and more than patient with any question I had about my system.  I recently decided to change from salt to potassium chloride pellets and Steve walked me through changing the system settings on the phone at a time that was convenient to me.  His service is is second to none.

I'm a real estate agent and will recommend Boris to my clients. He's professional and very skilled. Took him less than 30 seconds to figure out what the issue was just by looking at the sink pipes.