Best Smoke Detector Installation in Saint Petersburg FL
Plumbing Service
I've been managing about 30 rentals for over 25 years, and have always found it worthwhile to maintain a win-win relationship with vendors.
Cornerstone seemed like a respectable outfit, based on reviews on Angie's list, so I started dealing with them exclusively in 2013, joining their service club, and purchasing two brand new Heating/A.C. units, a Lennox and a Daikin. I found their technicians to be consistently pleasant and knowledgeable.
Unfortunately, due to a sequence of three unrelated mistakes on their part, we came home to a ruinous flood in March, 2016. Cornerstone was very prompt in bringing in a competent remediation company (although this was extremely disruptive at a very bad time for my family).
The real problem involved the ruined hardwood floor. Because this particular product is no longer available, we accepted the closest match offered. Though it has since proven unsatisfactory, we did agree to it and thus accept that responsibility.
Over the next seven months Cornerstone sent numerous contractors to repair and paint walls, and to replace flooring and trim. Each of these repairs involved additional disruption. There are several remaining areas of damage, but we have not brought it up, preferring to avoid further disruption.
There were several stages in this process where I had to call Cornerstone to get the next task accomplished. I was never abusive, but always polite, as a matter of principle.
In October I received a letter politely informing me that Cornerstone was firing me! There is no signature, no apology for the misery inflicted upon us, just the implication that I have been unreasonable. Furthermore, the company suggested as replacement is not even a Daikin authorized distributor! I've been around long enough to realize that stuff happens, mistakes will occur, etc. (though these three are bordering on incompetence). But it is just such situations which reveal the true character of the parties.
Cornerstone seemed like a respectable outfit, based on reviews on Angie's list, so I started dealing with them exclusively in 2013, joining their service club, and purchasing two brand new Heating/A.C. units, a Lennox and a Daikin. I found their technicians to be consistently pleasant and knowledgeable.
Unfortunately, due to a sequence of three unrelated mistakes on their part, we came home to a ruinous flood in March, 2016. Cornerstone was very prompt in bringing in a competent remediation company (although this was extremely disruptive at a very bad time for my family).
The real problem involved the ruined hardwood floor. Because this particular product is no longer available, we accepted the closest match offered. Though it has since proven unsatisfactory, we did agree to it and thus accept that responsibility.
Over the next seven months Cornerstone sent numerous contractors to repair and paint walls, and to replace flooring and trim. Each of these repairs involved additional disruption. There are several remaining areas of damage, but we have not brought it up, preferring to avoid further disruption.
There were several stages in this process where I had to call Cornerstone to get the next task accomplished. I was never abusive, but always polite, as a matter of principle.
In October I received a letter politely informing me that Cornerstone was firing me! There is no signature, no apology for the misery inflicted upon us, just the implication that I have been unreasonable. Furthermore, the company suggested as replacement is not even a Daikin authorized distributor! I've been around long enough to realize that stuff happens, mistakes will occur, etc. (though these three are bordering on incompetence). But it is just such situations which reveal the true character of the parties.
4946 Land O Lakes Blvd, Land O Lakes, FL 34639
Plumbing Service