Best Thermostat Repair in Saint Paul MN

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

We had Legend Services do all of the plumbing and heating work with finishing our basement and it came out great. They were on time, very friendly. Left no mess behind, professional. I would highly recommend them to anyone I know.

Had an appointment for 9:30 to 11:30 today. Didn't show up, didn't return my call until after 3pm. Called another plumber. Very disappointed. My time is just as important as others.

Very poor experience. I reviewed this company recently.  The owner responded back. The owner was responded to.

As I understand it no review can be removed by the company being reviewed. I was able to find and read the review until just after the owner Corey responded. Where is my review?  Has Yelp also been less than honest/ethical?  Bottom line, I was deceived. I was told there was a hole in the back of my furnace and that the furnace needed to be replaced. Total stress-out. I'm past retirement age,  working as a nurse... yes, through all of our covid and it's uncertainties/stressors, paying off a furnace loan I had no choice but to take out. I was shown a picture of a hole that was supposedly in the back of my furnace. I also just had had my furnace inspected by this company and received a perfect bill of health. I was never shown the actual back of my furnace either, by the way. Shortly after, my neighbor told me there was no hole.  I kept quiet out of embarrassment for falling for one of the oldest tricks in the books. I would never recommend this or any other company that puts money/greed before truth. Appalling isn't it? I'm writing this because others have likely become victims. Maybe this will help so others will not become victimized. This has rocked me. I'd like this company to publicly admit and apologize for their unethical practice(s).
Kathy.

Actual installation process of new HVAC system was fine. However, he was supposed to submit a $450 rebate for us- never did or said he did and maybe used the wrong number. I have now reached out to him in every way possible with no response. My texts to him make it seem that he has blocked me. So that sucks. Michael, if you see this, all I need is the info for you so I can submit it myself and get the $450 back that is owed to me based on our agreement, what I paid and what you said you would take care of.

Totally unprofessional to ghost people like this.

Have had Metro Heating & Cooling service my current home and past home, as well as my clients homes for years.  Couldn't be happier with their service.  Rainy is the technician I've had the past 3 times I've called service and he's incredibly professional and explains everything thoroughly.

Update: The overall installation of the HVAC system went smoothly.  

However,  the follow up Erickson's did regarding the scheduling of the city inspectors was absolutely horrendous.  We scheduled 3 different full days with an Erickson Plumbing/Heating employee to block off entire days to wait for the City inspector to show for the inspection of the electrical on the the Unit.

All three times Erickson's assured us someone would be coming from the City to inspect the electrical connection.  Granted we know this is a separate entity than Erickson's Company, however they are still responsible for ensuring the task is completed per the contract and agreement.  All three days wasted waiting.... and waiting..... and waiting....

A suggestion would be to have the Erickson's Manager call the supervisor of the City employee who continually failed to show at the address as promised.  GET THE PROBLEM FIXED!  Use problem solving techniques and fix the solution rather than just scheduling another time slot in which a no show would transpire.

Satisfied with the quality of work, but dissatisfied with the problem solving, intellect and ability to adjust to a changing environment.

Update: called them out to fix the HVAC system they installed 3 years ago.... they said it'd only be a $180 call out.  Turned out to be $500 because the technician they sent was brand new or it seemed like it because he didn't know how to do anything and therefore had to call someone and have another tech on the phone walk him through on how to fix it.  They charged me the time for his ignorance!!! Horrible company.

So today was the second time in less then a month I had to use them... But not for the same reason as they do an excellent job..the first time I had them put in a new water softener and then today a new water heater..they are fantastic..their customer service is the best ..I have had two different techs(Mike and Tobey) and both of these guys are great,considerate and friendly..they both were respectful of my home and family...they took pride in their work..I don't plan on using anyone else for my plumbing,heating and cooling needs ever again..top notch

It's pretty rare that I give a one star review.

We just moved into a new house with an older thermostat. We wanted to replace it with our Nest thermostat, which we've had and used in many homes. My husband was unable to install because we needed to do some re-wiring. Per Nest website, this company is a recommended installer.

I called them up and spoke with Michelle. I told her what I needed and also, we would like to do a HVAC maintenance plan. She proceeded to go through the plans, also going into great detail about an electrical plan and a plumbing plan (neither of which I was interested in). It was a pretty long pitch. She said she'd email me all of the details so I can choose my plan.

Back to the Nest install...I explained we only had 4 wires and needed 5. I even pulled the current thermostat off the wall and we discussed what I saw. She said it was a $110 service fee plus $79 install fee. I agreed and we scheduled the appointment for today (7/5/19) between 12-5.

At 7:45 am, I get a call that Brian is on his way. Huh? I am 100% positive my appointment was 12-5, because I have small children and avoid early appointments as much as possible. So not a good start.

Brian shows up, introduces himself and immediately tells me one of our outside lights was broken and he could fix it while he was here. Then he went into a pitch about all of the things he can fix and install; redoing our recessed lighting etc. I just want my Nest installed. So he went down to the basement to checkout the furnace and electrical panel.

He explains we need to add a wire. He tells us we can buy one ourselves to save money. He does have one in his truck though. But for some reason, he was unable to install the Nest today. I tell him I'm confused because that was the reason for the appointment: install the Nest. He goes back to the fact we need another wire. I explain that I know that, I told Michelle that when I called to make the appointment. Brian stated no, this was an appointment for the estimate. What?! Oh, and that will be $110. Plus another service fee for when he comes back to do the actual install.

He should have been aware of what was needed for the install, as I explained when I first called. He had the wires in his truck. But he can't install. What a scam. We argue out the $110. I agreed Michelle told me about it, but I thought the service fee covered a provided service, not an estimate. I've never paid someone to give me an estimate.

He continued his sales pitch as he was walking out.

Yeah, I will not be calling them again. They're more interested in how much money they can scam you out of, than providing the customer with honest, reliable service.

We have a service contract with Genz and have never used it. We are moving and want to get our new house checked after we close at the bank. I was tols I cannot make an appointment because I am not the owner. I explained that I will be the owner and I wanted to set the appointment up for after we are the owners so it can be done right away. I told them that I know they get booked up so I wanted to get on the appointment books. She said no . Funny how every other company I am doing this with is willing to work with me.

Do not use this company ! I have been using them for years I'm not sure what changed . I had work done incorrectly by a tech recently. They did come out , fixed the problem he cause,  then charged me again . I have called them 4 plus times and have emailed  3 times to ask about the bill sent to me . The bill had nothing on it but a $150 charge . No explanation of the service , what the bill was for . Just an amount listed . The bigger issue is no one will call me back, it's been months . I'm never experienced this before with customer service .  DO NOT use this company.

Technician was very polite, however the business model they use is extremely deceptive and more of a sales pitch than a company looking to fix your problem.  I explained the problem, and without even looking at the circuit box, or any of the house, told me it was a level 3 diagnostic and wanted $589 to go any further.  I believe their techs are highly trained and probably know what they are doing, but it was the sales pitch without looking at a single thing that turned me off.  I had no problem paying their 79 charge to come to the house, but maybe 5 minutes of their time to look at something, vs 5 minutes of time going over their play book.  I called another company, they came out, charged nothing to take a look at it.  Funny thing was,,,  it was just a circuit breaker that tripped that I did not see.   2nd company smiled, we both laughed, and he didn't charge me a dime.  Reason I am writing this review, because I wrote a review on Google, a rep from Service Today called me to talk about it.  She didn't want to listen, but she did want to argue with me.  My advice, when you get a bad review,  listen to what your customer has to say, take the advice back to the company, but don't ever argue with them, tell them you know more than they do, and for Pete's sake,  make sure you call them by the right name.

Run! This company charges by the job and refuses to give a price breakdown for parts and labor. I should never have agreed to the price and will never use this company again. I absolutely feel like I was take advantage of. Please use a company that is honest and more transparent about pricing.

Had a pretty bad experience recently. First time I used my AC after a tune up I wound up with water damage from my attic. Went to check out the issue, and the condensation overflow PVC pipe was snapped at the base.

Tech that came out told me I had to replace the entire system for $5-10k, and didn't want to touch the PVC pipe because it was old.

Here are pictures of me doing  the repair:
PVC fix imgur.com/a/B1zSbHm

I would not recommend this company to anyone, came in told me to could not run my furnace and offered me a replacement for 7000. left 2 heaters (only with a 40 dollar deposit) for me to heat my house. called 3 other companies the next day and had a identical furnace to the one they were offering installed in my house for less then 3000, less then haf what they were going to charge. I called them every day for a week to lick u their heaters so I would not get charged the $40, was guaranteed they would not cash my check, finally a week later they come and pick up the heaters, the same day that they cashed my check. seems to me like they are stricly out for money withno regard to the customer.

I called because I had my house for sale, accepted an offer, had the inspection and inspector said I had low water pressure. B & B came to my house and told me It was the screens and shower head, so it was not a big job. Brian (the owner) said he ordered parts and would fix it. Closing came quick and he quit responding. I ended up having to take $6200 less because it was too small of a job and he strung me along until it was TOO  LATE! TERRIBLE BUISNESS AND I WILL TELL EVERYONE I KNOW!!!

We had them as our only plumber for 15+ years. They used to be great. Until we need an emergency job done on our septic. Not only did they go well over the estimate, but when we'd paid in full the amount agreed upon, and asked for another month to pay the additional $2500. (We had already paid $13,000, 40% due up front) We had to be consistently diligent about getting them out to get the job done before the ground froze. We were not the least bit happy with the mess they left us in, after over charging to begin with.

Cody in Roberts is our go to plumber now.