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Neighborhood Plumbing, Heating, Air Conditioning and Electrical Plumbing Service
We had contacted last night for emergency service as we had no heat. We talked to dispatch who talked to the tech and stated he couldnt guarantee that he had the part available but had something that may work. Dispatch stated we could have someone out first thing in the AM between 8-10 with the part. She explained to turn on our faucets and advised if we had any heaters to run to assure nothing would happen tonight until AM.We contacted office at 9:15AM to check status and we were then told the appointment was set between 10-2?? We then told them about our convo last night and was transferred to ztephanie who reached out to tech and was going to call back.. NO CALL. We called back at 9:45 spoke to gal who said that someone was to have called us back 20min ago to update status but since we didnt receive the call gal stated that the tech is on an emergency call and we were the next appointment. 10:45 no service tech called back spoke with Manager Kristi who couldnt tell us how many more appointments were before us and stated that she is unsure of why we were told we would be first appointment in the AM. 11:20 we cancelled our appointment as the attitude and lack of communication that we were given implied that we would be getting nicked and dime for following up on an appointment. I never experienced such horrible customer service and I would never suggest this company.

10750 South Ave, Chisago City, MN 55013
Service Today! Plumbing Service
Only needed 2 bathroom exhaust fans replaced - called these guys up as it's tough to get other contractors to take small jobs. Made me do a $400 diagnostic test prior - I was thinking this would be built into the overall cost and said how easy it would be to do the replacements. Later walked me though the house seeking almost full electrical replacement (hard sell). Finally came to telling me what stuff would cost - I won't even say what the biggest one was and I asked what's it just cost to replace the fans?  $3300! Insane...plus I had to pay the $400 for nothing (diagnostic and no fans got replaced).  BS move not sharing what cost investment would be like before asking people to pay such high upfront costs..

South Saint Paul, MN 55075
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