Best Plumbing Installation Or Replacement in Saint Paul MN

I called in a panic because of water leaking through our ceiling and everyone was great - the person who answered the call was very professional, promised a same day visit and a return call soon and 20 minutes later she called to say the service technician was on his way! John was great - very friendly, polite, smart and quick to figure out the problem. He gave accurate estimates for 2 different ways to fix the problem and promptly fixed our leak. He also went above and beyond in dealing with the awkward closet space he had to access the pipes through, and helped replace shelves that were too heavy for me to handle myself. We'll definitely be calling John and McQuillan Bros in the future for repairs and our planned remodel - I highly recommend this company!

I had a quote from another plumber to install a new water softening system in our home. This is a system I purchased myself. All that I wanted was a plumber to install it. Recently, we did the same for my 81-year-old mother. Her installation was $350 from a plumber. I have a quote from another plumber in town for $425. McQuillan provided a quote of $1550 for this installation. I told them that was outrageous, and they had no explanation for why they are 4-5x as expensive as others. The only good thing is that McQuillan did not charge me to come out and give me a quote.

We've called this company in the past & had good service. But my most recent experience was frustrating. The company I worked for had plugged toilet lines, called this company who came out & their rep was good, but he broke the drain cover while removing it. He said that he thought he had a cover in his truck, but when he didn't he said he'd be back on Mon. w/ a new cover to replace the broken one. On Mon the rep came by, had to drive to several places & found a cover. We then got a bill for $160 + for replacing the cover. AT NO TIME were we told we'd be charged for supplies & labor for replacing what All Ways Drain broke. When I called the company, the response was It states on our invoice that we aren't responsible for replacement of these type of things if they are damaged or broken.  When I said their rep who came never mentioned that we'd be responsible for the cost, she said, again, it was a custom cover & we had to pay for the truck to come out & replace it. I said that although I understood that we might have to pay for the cover, it seemed unfair to charge us a labor fee when it was never mentioned. If that had been mentioned, I might have considered having our handyman do it for us at a much more reasonable rate. Additionally, how would I know they weren't responsible for damage since it's on the invoice and I didn't get the invoice until after the work was completed. That didn't seem fair. And, again, I mentioned that their rep who came out to work NEVER mentioned there would be fees for them to come out and replace what they broke. The person on the phone was unresponsive and told me that that is their policy and we were responsible for those charges. As far as I'm concerned - that response is unreasonable and represents poor customer service. We will not be calling this company again for service.