Best Gas Furnace Repair in Saint Paul MN

Our contractor John not only did what we needed him to do, but he did extra. We had issues with our water heater, and our thermostat. He was able to take care of my water heater and even show me steps on how to make my water warm. He helped me clean my furnace from debris and replaced my thermostat with one that worked. Now I have warm water and a warm house. A++ work and highly recommend them if you need any help with your water or air condition.

The best in the business! We've used them a few times now and they never fail to exceed our expectations. Fast, friendly, and professional service. We will definitely be calling Legend the next time we need heating, ac, or plumbing work done. Thank you, Erik, for getting our ac fixed so quick!

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

Their work is excellent.  BUT their customer service is lacking.  The invoice does NOT state that you will be paying for their travel time.  Nor does it state that you will be paying for their lunch breaks.  Again, the work is excellent, but the customer service leaves something to be desired.

Amazing company with excellent technicians that are friendly, professional and very knowledgeable. I know absolutely nothing about Air conditioning, and they gave me every possible option, including repairing my existing equipment which saved me a great deal of money. I'd recommend them to anyone needing Heating or AC repairs. Great company!!!!

Not only where they able to get out within hours of first contact, but their price was perfectly reasonable, the work was completed with attention to detail, and the technician took that extra few minutes to make sure I was happy.  Needed someone in a pinch, found someone I'll count on for any plumbing needs down the road.

Update: The overall installation of the HVAC system went smoothly.  

However,  the follow up Erickson's did regarding the scheduling of the city inspectors was absolutely horrendous.  We scheduled 3 different full days with an Erickson Plumbing/Heating employee to block off entire days to wait for the City inspector to show for the inspection of the electrical on the the Unit.

All three times Erickson's assured us someone would be coming from the City to inspect the electrical connection.  Granted we know this is a separate entity than Erickson's Company, however they are still responsible for ensuring the task is completed per the contract and agreement.  All three days wasted waiting.... and waiting..... and waiting....

A suggestion would be to have the Erickson's Manager call the supervisor of the City employee who continually failed to show at the address as promised.  GET THE PROBLEM FIXED!  Use problem solving techniques and fix the solution rather than just scheduling another time slot in which a no show would transpire.

Satisfied with the quality of work, but dissatisfied with the problem solving, intellect and ability to adjust to a changing environment.

Update: called them out to fix the HVAC system they installed 3 years ago.... they said it'd only be a $180 call out.  Turned out to be $500 because the technician they sent was brand new or it seemed like it because he didn't know how to do anything and therefore had to call someone and have another tech on the phone walk him through on how to fix it.  They charged me the time for his ignorance!!! Horrible company.

Seems like maybe like many other service companies these days they are having trouble hiring the right people.  They have always been very responsive to service issues until this fall.  Have called multiple times to have them return to finish their fall inspections.  Can't be too busy to even call to say they will be back at a later date.  Cannot recommend this company anymore.

We've had our share of HVAC issues (usually when I'm very pregnant and during a heat wave ) and Air Mechanical always delivers. The only challenge is getting someone out right away -- no surprise with staffing issues these days though. We always ask to be put on Mike's schedule because he knows our system the best and he's such a nice guy! When he arrives, he either puts booties on over his shoes or takes his shoes off. He assesses the problem and explains his findings in an easy to understand way while also being respectful. He takes great notes that they store in their system so if anything pops up, someone else can fill in and still knows the history. A very honest guy who never tries to upsell us on anything.

What a terrible company. I've been trying to resolve a bill with them for months and they never called me back. Now they have taken up legal action against me claiming I never called them.

They came to fix a garbage disposal and did absolutely nothing. Said the disposal was bad and the electricity to it needed to be fixed.

When I came home from work I reset the breaker, tested it with an outlet tester and was able to get the thing fixed my self. Then they want to charge me 150 dollars for doing absolutely nothing! I'm the one who fixed it! I could buy 2 brand new garbage disposals for that price!

I'm a reasonable person and told them I'm willing to pay them 50 dollars. They never called me back even though I was assured multiple times I was going to be called.

Then when I finally get a call all they tell me to do is contact their attorney and won't even discuss it with me on the phone. The clown I spoke with was extremely rude and had no people skills whatsoever. I have no idea how they run a business. I can see that I'm not alone from all the other poor reviews.

Such a waste of time. I will forever tell my friends and family to stay away from Genz-Ryan.

I called K&S asking for an estimate to a kitchen outlet.
Electrical guy visited. While here I liked his professionalism and so I asked for an estimate for a complete a roughed-in basement bath and bedroom (Plumbing, Heating and Electrical). I have the cash so why not? Within a day, he sent me an Electrical estimate for the kitchen outlet only and forgot all of the other electrical items. So I asked again and he sent the rest of the items moments later.

Things were looking good.

Plumbing guy (Dave) had to be asked twice to contact me, then he forgot our appointment and stood me up. We rescheduled, then he visited. Very polite. Days later I asked if the estimate was ready yet? He initially stopped responding to text messages and I had only received a voicemail of him flushing the toilet and talking to himself. He finally sent the estimate 5 days later, only after I reminded him via email. Then discovered he had forgotten two important parts: a new Sump Pump & fix a leaky pipe.  His answer to that was that the missing items would be time and materials. That's just code for I don't want your business.

I'll spend my cash elsewhere.

Please please please look somewhere else!!! This is a scam business. Had some questions about the electric from an old house that I bought. The guy was trying his hardest to scare me into thinking the house was a ticking time bomb and that any second a fire will start and kill me tenants.... said he recommends a full rewiring.... for, drum roll please, $97,000!!!! For a 2800 square foot house. He told me a light fixture would electrocute anyone you tried to put a light bulb in it.... had another electrician come out. Said the majority of the house had been rewired and that it was done very well. As for the light fixture, the bulb was burnt out and needed to be replaced. We have used it everyday. The new electrician laughed the whole time he was at our place about the 97k and the electrocuting light bulb. This business should be shut down!

I called Apollo to schedule a visit for an air conditioner replacement bid. When I questioned the 159.00 trip charge for the visit the lady on the phone hung up on me! We've used Apollo a couple of times in the past for some furnace repair work but we'll never use them again! There are many other companies in the Twin Cities that do not charge for a bid so going forward we'll use one of them for our furnace/air conditioning business.

We had them as our only plumber for 15+ years. They used to be great. Until we need an emergency job done on our septic. Not only did they go well over the estimate, but when we'd paid in full the amount agreed upon, and asked for another month to pay the additional $2500. (We had already paid $13,000, 40% due up front) We had to be consistently diligent about getting them out to get the job done before the ground froze. We were not the least bit happy with the mess they left us in, after over charging to begin with.

Cody in Roberts is our go to plumber now.

Look, I don't know how one more negative review of these people is going to make a difference, but for what it's worth, they're pushy, condescending, and keen to make as much money off you as they can. They insisted that my main sewer line was blocked badly enough that it needed excavation. When I mentioned that another company suggested just trying to get the line cleaned again, they got downright hostile: You're BLOCKED. As far as I'm concerned this is damaged pipe! Oh, and my favorite: I don't know HOW you're not already backed up. (Sir, do you think I'm...lying to you about not being backed up?? Nah, you're just trying to make me nervous.) I got a regular cable cleaning from Cardinal Services, which cleared out the tree root culprits and confirmed my pipe is in totally fine shape. Try at least one specialized local company before you resort to Dean's.

I've used Hero just a couple of times, but I'm most grateful for their most recent visit. We had a very slow kitchen drain and had our regular plumbing company have two whacks at it, both unsuccessful. When they failed to return my call about this problem--I needed to talk to a technician, not a scheduler--I called Hero. They sent a new drain guy who promptly found the easily removed clog the first drain guy totally missed. So, we're happy with Hero.

made appt for furnace tune up 2 months in advance the day of appt I called to find out what time they would be here and they would have to reschedule again for the 3rd year in a row. I will never call them again!