Best Wiring Repair in Saint Louis MO
Plumbing Service
Responded quickly, friendly service, fair pricing. I had a small repair completed - it didn't require an electrician, but was beyond what I felt comfortable doing on my own.
Saint Louis, MO 63125
Plumbing Service
UPDATE: After posting this review, I received a phone call from Tiger and had a very long conversation about the service and they did make it right with me. I believe this sort of thing will not happen again from them and it's all a learning experience. Every business can fail at times but the good ones learn from them and make it right.
BUYER BEWARE! THEY DO NOT STAND BEHIND THEIR WORK.
I have a friend who had Tiger out to clear a drain at his daughter's house and they had a special rate of $75 to do the clearing and put the camera down to make sure everything is ok. He said the technician did a great job.
I have several rental properties and called to see what the price would be for them. $99 is what the customer service rep said on the phone. I had one property that had a clogged sewer drain so I made the appointment. The technician showed up and started to put the drain auger in the cleanout in the basement. He couldn't get it to make the bend in the pipe. He told me that he has only worked for the company for 3 weeks and really only wanted to do the HVAC side of the business and not the drain cleaning side. He did try hard but broke the auger bit in doing so. So they sent a new technician out the next day to do the same thing.
This technician was upset with the price being $99 and told me that the $99 was only for him to come out and TELL me if he could do the cleaning and it would be several hundred dollars for him to actually clear it. I said that is not what your customer service rep said nor what the technician the previous day said. After about 45 minutes of back and forth and calling the office, he agreed to do what the company said they would do. He took the camera down to the basement and put it down the drain to see the clog. While doing this, he tells me that he can sometimes clear the drain with just the camera. I'm thinking probably not but lets see. Sure enough he does get the camera to punch a hole through the clog and the water starts to flow. We can now see what is in the drain. There are some tree roots and a clog of what looks like toilet paper. There's also a Hot Wheels car stuck in the TP. He also tells me that the pipe is made out of a product called Orangeburg which was used around the second World War when this house was built and there are issues with this product. It can be brittle so he doesn't feel like he can do the auger because it might break the pipe. Mind you, I had a different company 2 years ago clear this pipe with an auger and I had done it myself about a month before this with an auger. Obviously, I didn't do a great job.
He does try to push the clog down the pipe with the camera but it really doesn't do much. They have pics of this in my file. He then says that's pretty much all he can do and he's done. Ok??
The next week my tenant tells me the drain is clogged again. I call them up and explain the situation and they schedule an appointment. An hour before they are scheduled to show up, the manager calls me and tells me that because of the issues they had, they will not auger the drain out but can jet it out for $1900. That's not going to happen. I can't afford that.
I now call Rotorooter and have them come out. Their technician put the camera down the drain and said the pipe is actually concrete and that he can jet it out for $435. I agreed and he cleans the drain out and even checked the bathroom drain just to make sure it didn't have any issues for me. He also gave me a one year guarantee that if it is clogged again, they will come unclog it for free.
In the meantime, Tiger called me and offered to do a free water heater flush, AC and furnace check on any property I have. Of course I said ok and had them go to a different house that the mechanicals were older than at the previous house. The tech gets there before me and in in the process of looking at the furnace when I get to the basement. He shows me that there is a leak in the cold water supply line to the water heater and he can't do the flush because of that. I agree but am not sure if he couldn't do it or just didn't want to do it. He tells me that they can change the water heater out for $4300. They need to put a pipe liner in my chimney and a power vent to go with it. That's all included in the $4300.
He then tells me that the furnace is 20 some years old and is working ok but will need changed soon. No price given on that. I ask about the AC check and he tells me that since it's cold out, 50 degrees and raining, he can't really tell anything about the AC. His tools won't read the pressure in the lines or other stuff. I don't know if that is true or not but it doesn't seem true. I don't think he wanted to go out in the rain.
So buyer beware. If your not paying a lot of money to them, they will not stand behind their work or refund what you gave them.
BUYER BEWARE! THEY DO NOT STAND BEHIND THEIR WORK.
I have a friend who had Tiger out to clear a drain at his daughter's house and they had a special rate of $75 to do the clearing and put the camera down to make sure everything is ok. He said the technician did a great job.
I have several rental properties and called to see what the price would be for them. $99 is what the customer service rep said on the phone. I had one property that had a clogged sewer drain so I made the appointment. The technician showed up and started to put the drain auger in the cleanout in the basement. He couldn't get it to make the bend in the pipe. He told me that he has only worked for the company for 3 weeks and really only wanted to do the HVAC side of the business and not the drain cleaning side. He did try hard but broke the auger bit in doing so. So they sent a new technician out the next day to do the same thing.
This technician was upset with the price being $99 and told me that the $99 was only for him to come out and TELL me if he could do the cleaning and it would be several hundred dollars for him to actually clear it. I said that is not what your customer service rep said nor what the technician the previous day said. After about 45 minutes of back and forth and calling the office, he agreed to do what the company said they would do. He took the camera down to the basement and put it down the drain to see the clog. While doing this, he tells me that he can sometimes clear the drain with just the camera. I'm thinking probably not but lets see. Sure enough he does get the camera to punch a hole through the clog and the water starts to flow. We can now see what is in the drain. There are some tree roots and a clog of what looks like toilet paper. There's also a Hot Wheels car stuck in the TP. He also tells me that the pipe is made out of a product called Orangeburg which was used around the second World War when this house was built and there are issues with this product. It can be brittle so he doesn't feel like he can do the auger because it might break the pipe. Mind you, I had a different company 2 years ago clear this pipe with an auger and I had done it myself about a month before this with an auger. Obviously, I didn't do a great job.
He does try to push the clog down the pipe with the camera but it really doesn't do much. They have pics of this in my file. He then says that's pretty much all he can do and he's done. Ok??
The next week my tenant tells me the drain is clogged again. I call them up and explain the situation and they schedule an appointment. An hour before they are scheduled to show up, the manager calls me and tells me that because of the issues they had, they will not auger the drain out but can jet it out for $1900. That's not going to happen. I can't afford that.
I now call Rotorooter and have them come out. Their technician put the camera down the drain and said the pipe is actually concrete and that he can jet it out for $435. I agreed and he cleans the drain out and even checked the bathroom drain just to make sure it didn't have any issues for me. He also gave me a one year guarantee that if it is clogged again, they will come unclog it for free.
In the meantime, Tiger called me and offered to do a free water heater flush, AC and furnace check on any property I have. Of course I said ok and had them go to a different house that the mechanicals were older than at the previous house. The tech gets there before me and in in the process of looking at the furnace when I get to the basement. He shows me that there is a leak in the cold water supply line to the water heater and he can't do the flush because of that. I agree but am not sure if he couldn't do it or just didn't want to do it. He tells me that they can change the water heater out for $4300. They need to put a pipe liner in my chimney and a power vent to go with it. That's all included in the $4300.
He then tells me that the furnace is 20 some years old and is working ok but will need changed soon. No price given on that. I ask about the AC check and he tells me that since it's cold out, 50 degrees and raining, he can't really tell anything about the AC. His tools won't read the pressure in the lines or other stuff. I don't know if that is true or not but it doesn't seem true. I don't think he wanted to go out in the rain.
So buyer beware. If your not paying a lot of money to them, they will not stand behind their work or refund what you gave them.
Saint Louis, MO
Plumbing Service
Beware of Unreliable Contractors!
Hey everyone, I need to share a frustrating experience I had with a contractor who not only did a shoddy job but also refused to come back and fix their mistakes.
I hired elite Home services to complete a project at my home, expecting professional and quality work. Boy, was I wrong! From the moment they started, it was clear that they lacked attention to detail and craftsmanship. The end result was a disaster, to name just a few issues , my tenants can't get full use of their bathroom faucet after they installed the new faucet, I couldn't get an answer as to why my light fixtures we're not working when doing an electrical inspection just over all they have me sloppy finishes.
Naturally, I reached out to elite Home services to address the issues and have them rectify their mistakes. But to my utter disbelief, they flat out refused to come back and make things right! after I threatened to take them to court they then offered to come back out, but only picking and choosing what they feel is a completed job, but then never setting a confirmed time to come out to do the rest of the install correctly .
It's as if they took my money and ran, leaving me with a half-finished and poorly executed project. Talk about unprofessionalism!
I've tried reasoning with them, explaining the importance of delivering on their promises and fulfilling their contractual obligations. However, they have shown no remorse or willingness to correct their errors. It's incredibly frustrating and disheartening to be left with a subpar job and no resolution in sight.
I'm sharing this review to warn others about the unreliability and lack of accountability displayed by elite Home services. If you're considering hiring them for any project, I strongly advise against it! Save yourself the headache, disappointment, and wasted money.
Let's hold contractors like elite Home services accountable for their poor workmanship and refusal to stand behind their services. We deserve better! Spread the word and help others avoid falling into the same trap. Together, we can make a difference!
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION UPFRONT
#UnreliableContractor #ShoddyWorkmanship #NoAccountability #CustomerReview #AvoidAtAllCosts
Hey everyone, I need to share a frustrating experience I had with a contractor who not only did a shoddy job but also refused to come back and fix their mistakes.
I hired elite Home services to complete a project at my home, expecting professional and quality work. Boy, was I wrong! From the moment they started, it was clear that they lacked attention to detail and craftsmanship. The end result was a disaster, to name just a few issues , my tenants can't get full use of their bathroom faucet after they installed the new faucet, I couldn't get an answer as to why my light fixtures we're not working when doing an electrical inspection just over all they have me sloppy finishes.
Naturally, I reached out to elite Home services to address the issues and have them rectify their mistakes. But to my utter disbelief, they flat out refused to come back and make things right! after I threatened to take them to court they then offered to come back out, but only picking and choosing what they feel is a completed job, but then never setting a confirmed time to come out to do the rest of the install correctly .
It's as if they took my money and ran, leaving me with a half-finished and poorly executed project. Talk about unprofessionalism!
I've tried reasoning with them, explaining the importance of delivering on their promises and fulfilling their contractual obligations. However, they have shown no remorse or willingness to correct their errors. It's incredibly frustrating and disheartening to be left with a subpar job and no resolution in sight.
I'm sharing this review to warn others about the unreliability and lack of accountability displayed by elite Home services. If you're considering hiring them for any project, I strongly advise against it! Save yourself the headache, disappointment, and wasted money.
Let's hold contractors like elite Home services accountable for their poor workmanship and refusal to stand behind their services. We deserve better! Spread the word and help others avoid falling into the same trap. Together, we can make a difference!
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION UPFRONT
#UnreliableContractor #ShoddyWorkmanship #NoAccountability #CustomerReview #AvoidAtAllCosts
Saint Louis, MO
Plumbing Service