Best Baseboard And Moulding Installation in Saint Louis MO

We are attempting to get a refund. We have had no contact for almost a month. He stated that the work would take a week, yet, 4 weeks later he still had not shown up that was 3 weeks ago. We would like a refund. We have spoken with his brother who stated that he would get in contact with us about a refund. Haven't heard from him.