Best Septic Tank Cleaning in Raleigh NC
Plumbing Service
I got a same day appointment for repair of a hot water heater l. Within a couple days the unit was replaced. The team was very professional, very punctual, and the price was very comparable to others in the area. I would highly recommend them
5412 US Hwy 70 W Suit A, Ste A, Durham, NC 27705
Plumbing Service
Professional, honest, and affordable, what more can tou ask for? Oh and fast, same day service in our case. Our new go to for plumbing services.
5315 Walton Hill Rd, Knightdale, NC 27545
Plumbing Service
Consumers, beware. I recently paid Streamline to install a new water heater -they did charge more than their competitors to do this type of work, but they had good reviews and I figured I was paying for better quality and better service. Fast forward 30 days later to a Friday evening when I came home to discover my brand new water heater was leaking pretty profusely. I called Streamline and was told a technician would call me back within 15 minutes. Fast forward 3 hours, and no one had called me back. I then called another 10-12 times that evening and night, only to get the same response every time.
Note - this is their answering service that picks up the calls and is otherwise removed from the company. There is no one at their actual office who can answer the phone and put you in touch with someone.
The next day, someone finally calls me back and sends a technician out to me. This was after my water heater had been pouring out water for 16+ hours. Although they advertise on their website that they are open 24 hours a day - this is simply not true and is good ole false advertising. They are a 9 to 5 company, plain and simple.
A technician finally comes out to find that a part had cracked on my new water heater and needed to be replaced. He says this is due to the cold weather since it is an outside water heater and I would need to pay to replace it since it would not be covered under warranty. Funny how my previous 12-year old water heater withstood much colder winters, and since my new water heater had been installed, there was only one night that even got below freezing temps. So I'm not sure if they don't know how to properly insulate outside water heaters or if they are just using substandard materials, but either way, I just don't buy that cold weather caused this problem.
After going back and forth, they agreed to not charge me for this repair but told me if they had to come out again for another cold weather fix I would have to pay for it. So even though I just paid $2,400 for this brand new water heater, they're telling me their warranty is basically worthless and they don't plan on standing behind the work they did.
Finally, I have been trying for the past 2+ days to get in touch with a supervisor or someone at the company to tell them about this experience in hopes they would remedy the situation and make it right going forward. No such luck.... If you are hoping to speak to someone at this company, you'll have a hard time finding anyone. This has been the worst experience I've ever had with any type of home repair service, and I cannot warn enough against using this company. They are twice as expensive as their competitors, perform substandard work, and do not stand behind the work you pay them to do.
Note - this is their answering service that picks up the calls and is otherwise removed from the company. There is no one at their actual office who can answer the phone and put you in touch with someone.
The next day, someone finally calls me back and sends a technician out to me. This was after my water heater had been pouring out water for 16+ hours. Although they advertise on their website that they are open 24 hours a day - this is simply not true and is good ole false advertising. They are a 9 to 5 company, plain and simple.
A technician finally comes out to find that a part had cracked on my new water heater and needed to be replaced. He says this is due to the cold weather since it is an outside water heater and I would need to pay to replace it since it would not be covered under warranty. Funny how my previous 12-year old water heater withstood much colder winters, and since my new water heater had been installed, there was only one night that even got below freezing temps. So I'm not sure if they don't know how to properly insulate outside water heaters or if they are just using substandard materials, but either way, I just don't buy that cold weather caused this problem.
After going back and forth, they agreed to not charge me for this repair but told me if they had to come out again for another cold weather fix I would have to pay for it. So even though I just paid $2,400 for this brand new water heater, they're telling me their warranty is basically worthless and they don't plan on standing behind the work they did.
Finally, I have been trying for the past 2+ days to get in touch with a supervisor or someone at the company to tell them about this experience in hopes they would remedy the situation and make it right going forward. No such luck.... If you are hoping to speak to someone at this company, you'll have a hard time finding anyone. This has been the worst experience I've ever had with any type of home repair service, and I cannot warn enough against using this company. They are twice as expensive as their competitors, perform substandard work, and do not stand behind the work you pay them to do.
6521 Mt Herman Rd, Raleigh, NC 27617
Plumbing Service