Best Outlet Installation in Raleigh NC
Plumbing Service
I'm not sure I've ever had a more positive experience with a service company. When I called to schedule a non-emergency appointment for a plumber and an electrician, the woman on the phone apologized that they didn't have many availabilities left that day, but we could try to make something work. It was incredible - most of the other guys make you wait at least a week before they can schedule your appointment.
Streamline does an incredible job of communicating with you about your appointment - there is a reminder email, a reminder text, and then the technicians let you know when they are 30 minutes away. The email/text the day before your appointment includes the name of your technician and a photo, so you know who to expect.
I had an appointment first thing in the morning, and my technicians were both there precisely on time. I had some basic work that needed to be accomplished, and some questions about other potential issues in the home, and both technicians were extremely knowledgeable, very patient, and very friendly. The pricing was, I thought, extremely fair, but most of all, it was completely transparent. I was told ahead of time about what each service would cost, given options for levels of service - a quick fix, or a more permanent solution, and felt I was very much in control of how much I needed to spend. The experience was professional in every way, and I can't recommend these guys highly enough.
Streamline does an incredible job of communicating with you about your appointment - there is a reminder email, a reminder text, and then the technicians let you know when they are 30 minutes away. The email/text the day before your appointment includes the name of your technician and a photo, so you know who to expect.
I had an appointment first thing in the morning, and my technicians were both there precisely on time. I had some basic work that needed to be accomplished, and some questions about other potential issues in the home, and both technicians were extremely knowledgeable, very patient, and very friendly. The pricing was, I thought, extremely fair, but most of all, it was completely transparent. I was told ahead of time about what each service would cost, given options for levels of service - a quick fix, or a more permanent solution, and felt I was very much in control of how much I needed to spend. The experience was professional in every way, and I can't recommend these guys highly enough.
6521 Mt Herman Rd, Raleigh, NC 27617
Plumbing Service
I called Blantons to come and look at my tankless hot water heater that wasn't giving out hot water. When I called, they told me there would be a $116 service charge and then possible charge if something needed to be fixed. Of course, I understand that.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.
8810 Westgate Park Dr, Ste 110, Raleigh, NC 27617