Best HVAC System Repair in Raleigh NC

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

Well coordinated maintenance visit.  Really good job and pleasant technician.  Highly recommended!

I'll try to summarize but apologies for the length of this review:  A month ago my furnace broke on a cold Sat night.  I used Nextdoor and found/called Rapid Repair. They responded quickly and came out around 11pm the same night.  So far, 5-stars.  But then:  The tech said that either my gas valve or control board was bad.  He gave me an estimate of $4-500 if it was the valve and $8-900 if the control board needed changing.  He couldn't fix it that night and said he'd call me mid-day Mon with a firm price (once they verified the part and price).  

As of the writing of this review, 4 weeks since their Sat-night visit, they have yet to call or email me back.  Not one follow up.  Nothing. As far as they know my furnace is still broken.

With a little research I was able to purchase the valve on Amazon for $70 and replace it myself in about 30min, and when that didn't fix things I was able to purchase the control board for $270 and replace it myself in about 30min.  So, basically, if I let them, they would have charged me $1,200-$1,400 for about $350 parts and one hour labor.  

I'm ok with people making a living but that's insane.  But what's even crazier is that they never even contacted me after making their $139 for the Sat emergency call.  I waited weeks to do this review and I've still never heard from them.  Do they ever do any actual repairs or make their entire living on emergency calls and diagnostics?  I have to wonder.

In summary: I'm shocked for a few reasons.  They were highly recommended so I'm shocked at the complete lack of follow up, especially after the initial quick response.  But I'm just as shocked with the price they quoted considering what I was able to do myself for a fraction of their quote (which I do have in writing).  Shame on them and no, I would not recommend them or trust them for any work.

We needed to have our water softener replaced. We had used Progressive to install a tankless water heater last year and were very happy with the service they provided so we called them again for the softener.  Larry came out to inspect all of our plumbing and test our water. Then determined exactly what we would need.  He and Justin spent most of the day yesterday installing the softener and a new filter.  
I was very happy with their work and with the final cost.  They were very professional and didn't leave until all of my questions were answered!

Our sewer line backed up into the main toilet and tub and overflowed onto the floor. Dave and Frank came out right away and identified where the clog was and blew out the clog and reset the toilet etc.  They were responsive and fixed the problem right away. I highly recommend them.

See other reviews about price gouging.

I called them to install an outlet, and the quote they gave me seemed outrageous, so I got a second opinion, also from a licensed electrician, who did the work for less than half of the Michael and Sons estimate.

Some specifics:  the M&S technician told me the permit was $250.  The other electrician did it for $110.  Obviously, they can't claim that was a better quality or something, because a permit is a permit.  The M&S tech also told me the part at cost was $300.  It was $90.

To add insult to, uhm, insult...they charge $69 just to give an estimate.  Who charges for an estimate?  That should have been a warning flag.  So they pressure you by telling you they'll comp the $69 if you use their service, which means you have to swallow the $69 just to make them go away in order to avoid being ripped off.

I was having an outlet installed for an electric car, and I live is a fairly nice neighborhood, so I'm sure they just figured I was easy pickings for overcharging.  No, thanks.