Best Heater Repair in Portland OR

Curtis came out in the rain to replace our broken outdoor faucet.  He arrived on time, provided fast service and his prices are reasonable.  He really knows his stuff; he's friendly and professional.  Definitely would recommend him and hire him again for our plumbing needs..

I had originally given a 5 star review for Sky Heating and Air, but I'm so disappointed.  I called them because the heater would not work after it was 40 degrees, and even our emergency heat wasn't working.  They came out told me I needed a new heat pump and that would fix the issue.

Clearly, NO.  It not only wasn't fixed then, but each year they come out and come out and I never have consistent heating.  Each time I tell them to please fix it this time with all the money I put into it.  I'm now wondering if it WAS the heat pump and today, if they don't fix it for good, I'm calling another service and if they find the problem, I'm just going to small claims court to recoup what I paid Sky Heating and Air for something I clearly didn't need.  Because their fix has never worked, and the last guy who was out said he couldn't even find the dampers.

How can you be unable to find dampers?

Especially when my insurance company was willing to pay for the entire repair before...and I told them replace whatever they needed to and get it fixed.  But no, they didn't even look at the dampers clearly because they DON'T EVEN KNOW WHERE THEY ARE.

I had them out the last time on the day before Thanksgiving.  Now I have been without heat in the house for a week at that point... Some great warranty huh?  I am partially disabled and cold is really bad on my injuries.  We have a daughter with a heart condition... we explained all this and a week was the fastest they could come out.

They come out he does the same thing they did the last two times, and I told him You always do that, it isn't enough...FIX IT.  He says it is all he can do and leaves.  Surely as the sun rose on Thanksgiving morning, a day I have guests coming for dinner of course, we awake to 61 degrees in the house.

We call the emergency number and we are told that they can't get to us today but Saturday probably.  No call no nothing Saturday...so on Sunday my husband is exasperated and calls back.  He tells my husband that he assumed it started working again.  WHAT?  We've been waiting on you to fix it!  

He says that he'll have someone out first thing Monday morning.  It's 11:18.  No call, no show.  

Update:  Jim Allen came out from Sky Heating and after all these years, said Well the pump that you got is much more powerful than the one you had.  Therefore, you are putting a LOT more air through at a time. You cannot have closed registers with zones this small.  Someone should have told you that when we installed the heat pump.

No one did...as you can see from the response below.  I always was told that you have those vents that close and open to close off rooms you don't want to use.  

Jim suggested that the downstairs should all be on one zone since the size of the heat pump was increased so dramatically and told me in front of my employee, that this should have been done at the time of heat pump installation as part of proper installation.

I really appreciated Jim taking a lot of time to FIND the problem instead of just repeatedly doing the same thing that others had done multiple times.  He LISTENED to me, and found the actual issue.  He said that he would suggest that the two downstairs zones be made into one, as should have been done when the much larger unit was installed.  I am hoping that Sky Heating will come do that and that they will cover the issue if the over limit switch goes out from being triggered so much, since they did sell me a MUCH larger system that just can't do this small of zones well.

At this point, the situation seems to be fixed, at least for this year, by him opening all the vents up--however, I would like to be able to close off rooms I don't need as much heat in, as I could before this new heat pump arrived.  

My only remaining concern with the situation is that the conversations my husband had in a room full of people at Thanksgiving on speakerphone, are being described as not happening by the owner who was not present in the conversation.  We had a room of family and guests who heard the conversation, yet he insists we are somehow lying.  That, I don't appreciate.  I'm sure that protocol may be one thing, but clearly that protocol was not followed in this case.  That is not my fault, and no one should be threatening to take action because I tell others about my experience, much of which witnesses experienced.

Yes, when you hook up a new system that is more powerful and can change how things work, you need to hook it up in such a way it will work, and you need to explain any changes in it to the customer.  It's so much easier to handle these things the way Jim did, with kindness and a correct fix than to yell at the customer for being upset at being cold.

I cannot say enough positive things about Tri County.
Tina in their office is amazing, empathetic, and professional. She helped me figure out what we needed to do when the line between our water meter and the house developed a severe leak last week, and walked me through every step of the process.
Jeremy came out to do the digging, plumbing, and line replacement, and he was efficient, personable, helped us prevent some potential problems with the inspector, and didn't mind when I asked a million questions.
10/10, will definitely be going to Tri County for all our future plumbing needs.

We had a seriously backed up sink and Mr. Rooter was able to get to us the same day that we called. Jason was great. He ended up having to troubleshoot an old, wonky drain pipe before he could find and remove the blockage. He was pleasant and professional, and he kept us updated as he tracked down and eliminated the problem.

Finally, I have found a plumber who does great work at a very fair price. I have been in Portland only 4 years and have had some very bad experiences. I am so grateful and happy that I found a plumber who is COMPETENT and willing to do what it takes to get the job done. My bathroom faucet was dripping on both sides. I tried to fix it and ordered parts, but like many plumbing projects, it quickly became way too difficult. The cold water handle was completely frozen inside, and it turned out that American Standard had sent a faucet base that didn't work with the set. Terry and son went out and picked up a set that would go with my old fashioned pedestal sink and popped it in. They are honest and competent. The job took about 5 hours (due to issues with frozen faucet and wrong base) and what he charged me was more than fair. Highly recommend!

My kitchen sink clogged Saturday night. I asked my neighbors who they recommended and it was a  resounding Simpson's Plumbing. And I wouldn't hesitate to recommend them. I booked my appointment on line for an email confirmation and text. The day before the appointment they called and were able to get us in early (great). They gave me a two hour appointment window. Kent called nearly on the dot to the time and confirmed he was on his way. And then!! It sent me a text so I could track him and a picture of what he looked like. I love that feature. For me I try and get my dogs out of the house before repair people come over. This allowed me to have them in the garage and help Kent find the house. Personally for me I felt a sense of security, because I already knew what Kent looked like. When he came in the house we discussed price. It's no bullshit they charge for the job not the labor. I appreciate that. Just a flat rate agreed upon up front. He got to work. All in all it took him maybe 15min. Great job! If I need a plumber again. I know who I am calling.

I can't say enough great things about Burfitt Plumbing! I had multiple plumbing issues that I had been putting off - nervous about what the cost would be. One of the issues was my water heater, not generating enough hot water anymore. My neighbor had the same issue around the same time, and his plumber replaced the whole water heater.  Burfitt was able to just replace the bottom heating unit - saving me hundreds of dollars. The technician also took care of a leaky pipe that was attached to the garbage disposal and my broken bathroom drain plug. All this taken care of quickly, professionally and inexpensively and on a Saturday to boot! I wish I would have called sooner!
Thanks Burfitt Plumbing!!

Just used Matt and Ryan to replace the main water line from the meter to the house and replace a hose bib. They were great to work with; great price, on time, very professional and friendly, quality work, answered my questions, cleaned up after the work was done, great communication with me on updated status. I will be using them again for future plumbing projects. They also work with Steve from Evergreen Boring LLC. He was great as well.

They are a great local company that cuts out all the unnecessary costs (I had a large plumbing company that quoted more than double what Matt quoted).

Josh did an amazing job cleaning our line.  He was courteous, knowledgeable, and professional.  We really appreciated his expertise.  Great work!!!

Sean is probably the most honest plumber I have ever worked with. Never did he make me feel judged by the novice questions I asked and he actively avoided upselling with me which gained all of my trust. If I ever run into additional plumbing issues, Sean will be the first I call.

Great service, communication, professionalism and expertise!  5 stars!  Highly recommended!

John and his team were great.  They communicated very well, showed up early, and explained everything that needed to be done to clear a clogged drain and repair a faulty toilet.  They were very professional and went above and beyond.

Brent, son of the late Rex answered the phone promptly, called me back promptly after getting my details and came and left in a flash.  Nothing was obviously wrong with my water heater and he gave an explanation of how it worked and answered a couple questions I had.  This man deserves your business even if he didn't fix my problem as there was only a slight adjustment needed.  Not your typical plumber in a very good way.

Kevin did a great job! He responded within minutes of my request for a quote--he even suggested i call 3 other plumbers for quotes, which I did and he was right: his price was the same or less then all three I called. He was able to come out, confirm the quote and have a new hot water heater installed THAT DAY. I'm sure not all days are that open and we got lucky, but he was great and we are thankful! He answered all our questions thoroughly and brought our new hotwater heater up to code--where the old one wasn't as well as changed out the stand in sits on for a new metal one. I would definitely use him again!

I always always use these guys. Except recently, I almost cheated on them with somebody else and I feel horrible about it. Ultimately, I came back to these guys to get the job done. I don't know what I was thinking even considering somebody else.

This was the first time I had worked with their guy named Justin. He is top notch, just like everybody else they have. In particular, Justin's emotional intelligence in terms of explaining the job was fantastic.  You know, plumbing jobs can sometimes induce sticker shock, but he was able to keep me level headed.  With that said, their estimate turned out to be in line, and even better, than the other estimates I received.  

There's just simply nobody else I'm gonna call going forward whenever I need plumbing done. Being able to trust these guys just puts my wife at ease.

I called Trident out and a tech named kyris showed up, he was professional, courteous, and explained everything thoroughly.  he gave me a bid  showing me exactly what needed to be done and I was a little skeptical at first but I agreed to the price as it was much lower than the other to companies in Salem that gave me bids. Kyris finished up the work and I was blown at how good he did! I will now use Trident Plumbing from now on.. 5 stars for the above and beyond work he did at his price. thank you

Hillsboro Plumbing did a fine job identifying the cause of a mysterious ailment in a basement extractor. They came to the house promptly, and the plumber quickly figured out what was happening (a very slow sewer drain that caused refilling from the air vent). Very reasonable charge for good work -- I'm a satisfied customer.

Fast response-called on Wednesday afternoon and they sent a tech out the next morning and fixed my leak coming from upstairs bathroom within an hour, very efficient! Will be using again.

Knowledge is indeed a pathway to freedom. You know the adage - give a person a fish and feed them for a day, teach a person to fish . . . Okay, okay, enough with the pseudo-philosophical start to this review. In all honesty, here is the deal - Roto-Rooter . . . is . . . amazing.

We'd been having a sort of sluggish drain issue in our master bathroom for weeks. In an attempt to solve the problem, I had already had a plumber out - to no avail. Everything was customer-focused, from the moment I logged into their website, to the confirmation phone call from the dispatcher, to the friendly and incredibly kind technician.

Eric C., the Roto-Rooter technician, showed up at our house early. He waited patiently in his service vehicle while I hurried home from picking up our daughter from school and then politely told me what a goofball I was. No, he did no such thing. Instead, he walked me through the steps to rectify the problem on my own and taught me the measures to prevent the issue from recurring. He was thoughtful, courteous, and ever-patient with my ineptness around tools. Oh, and the pièce de résistance - he didn't charge me anything. Wow! Talk about genuinely customer-focused services.

I will never, ever go to another plumber again. I am entirely sold on Roto-Rooter and can't speak highly enough for Eric and the kindness he showed. Do yourself and your house a favor - call Roto-Rooter before you try any other plumbing group. You will not be sorry.

We had a leaky water spigot that needed to be fixed. M5 showed up on time, were very courteous and provided options. The fix wasn't easy, but they communicated the options and gave quotes for each possibility. The areas where work was done were cleaned up and the spigot is fixed! Thank you for the great work and positive experience!!