Best Emergency Services in Plano TX

If you have been lucky enough to have found Mark Ondras Plumbing, your search for an HONEST, reliable, HONEST, respectable, HONEST, fair-priced and HONEST plumber is over!
We found Mark Ondras from nextdoor.com and have used him 3-4 times for minor things the past year. Then last week we had something major...a plumbing leak in the slab in the kitchen (which is tiled) and it was not covered by insurance.
Mark and Harry (the Leak Guru) came by and diagnosed the issue quickly. A few days later Harry, Felipe (the Leak Lord), Jake and EZ came by to repair. They put down drop cloths and taped off everything. I begged them to try and not break anymore then 3 tiles, which were the only extras I had, otherwise I would've had to replace nearly 300sf of tile not covered by insurance.
In at 9am and out  by 2:30pm and the leak was fixed and only broke through 2 tiles!
They left my house clean. They were all so KIND and RESPECTFUL.
The price I was charged was nearly 1/2 of everyone else!
Do yourself a favor. Stop wasting time searching for an honest Plumber by calling someone from TV (who will rob you blind) and hire Mark Ondras Plumbing.
If this sounds like a commercial or a bit over the top for them, its because they deserve it.
They've got our business forever.

I have called Professor Plumb for several plumbing emergencies (slab leaks). I will never call another plumber again! Mr. Roach is skilled, thorough, prompt and courteous. I met Mr. Watson once and he was excellent as well.

I ask a lot of questions when I get any kind of service done. Mr. Roach was more than willing to answer my questions and provide me with best and worst case scenarios along the way. I received one other quote for my repair and Professor Plumb was much better.

Save yourself time and stress and go with Professor Plumb

Water heater install today was flawless. He even corrected sloppy work from other plumbers (replaced my drain pan and fixed the water line connections) to avoid flooding my attic. Details like that make all the difference and give confidence that the job is as done right. I appreciate Jeff and the fantastic job he did today. He eared my business for life.

Two techs showed up on time, efficient diagnosis of water heater - very reasonable price for repair & quick!  I plan on using them again & would highly recommend Legacy!

I highly recommend FTR Service Company.  He rescheduled his day to accommodate a plumbing repair that we needed right away.  He's on time, friendly, and within budget!!

Robby and his guys did an amazing and quick job on our slab leak. Gave us a great price and communication couldn't have been better! Will definitely do business with them again!!

Front yard spigot had been leaking on and off for years. Decided to once again fix by replacing the washers myself but instead the entire assembly was toast. Was not planning on keeping the water to house off too long so needed an emergency plumber pronto.

Called a couple plumbing companies but no one had openings until the follow week.  Called Staggs and they sent a person out right away. Matt explained everything that he might have to do; 90s house, if welded and not screw in have to take out brick to replace and put in correct screw in version, if screw in then simple fix. Luckily was the simple fix.

Matt and Garrett were awesome. Even got a lesson on how to keep outdoor spigots lasting longer. Highly recommend this company. All around great experience in a stressful circumstance.

Great service! They quoted me (through YELP!) and we corresponded. I contacted them to come out and we scheduled it pretty easily. The end cost was exactly what they quoted me because it was a generally easy job.

I had an GFCI outlet stop working and another outlet wasn't working. It turns out they were on the same circuit and they just needed to replace the GFCI thingy on the first outlet in the garage.

They quoted me $90/hour + parts. The job took about 30 minutes. And I wrote them a check for $107. This was about what I expected and I was very happy. Especially because the check didn't bounce. haha.

We are considering some MAJOR changes to electrical systems for lighting throughout the house and I'll call 308 first.

One last thing. I tried to use Angie's List and it was overly complicated for this type of gig. I'm so glad I went with YELP! I'll do the same in the future.

Mike and Adam came to give us a second opinion on the broken sewage pipe we had. At $5700 we figured a second opinion was worth it. They found that our pipe was NOT BROKEN- it was a calcium build up! They saved us more tan $6000!

I had two puddles forming in my front yard between the water cutoff at the house and the meter on the street. I called a few plumbers, and Zoom was able to come out right away. They quickly diagnosed the problem, did some digging, and confirmed the problem before they started doing the job. I had a major leak in my freshwater line to the house. The repair quote was a lot (although certainly reasonable), but fortunately, I had insurance to cover the sewer and the freshwater and gas lines. If you don't have this, you'd be crazy not to get it. It's cheap, and it saved me $5250.

The team from Zoom went to work quickly. This was a several-day job over the weekend, but they still got it done. They also unclogged and outgoing internal line to the sewer.

The crew was professional and very effective. Robert, the supervisor, was checking on the job frequently, and he talked to me a lot about what was going on and how the job was taking place. I felt fully informed as the job is progressing. My insurance company took a little too long to pay for it, but Robert was notably patient. Hopefully, your insurance company will pay faster. The job was done extremely well, we had only a minimum of inconvenience (although we had to leave the water off unless we used it, since it would fill the trench they had dug).

In summary, Zoom did a great job. They were all professional, focused, very timely, and responsive. I feel fortunate to have found a new plumbing company that I can use with confidence. Having your waterline go out is no fun, but the guys from Zoom handled it quickly, professionally, and effectively. I have no hesitation in recommending Zoom Drain for any type of plumbing needs, and if you need a sewer line, freshwater line, or a gas line repaired anywhere in the Plano/North Dallas area (or further if they service other areas), these are the guys to call.

Great service, used them for small, medium and large jobs. Very happy with all of their work, they pull permits when needed (if you have anyone reluctant to pull a permit go in another direction), responsive to calls and texts, detailed in their explanations and good value. Great guys, nice to work with local company and people who know the area.

We had a leak from a spigot outside that flooded our guest bedroom, hall and office. We called as soon as we noticed and within a couple of hours Josh arrived. He was able to fix the problem. We are very happy with our experience.

I had called my Home Warranty company and they sent a plumber who diagnosed a leak in my sheet rock to a leaking shower pan. I called C&W change the shower pan. They did a thorough test and determined the problem was not a bad shower pan liner but because of cracks in my shower enclosure and grout issues in my tile that was causing water to seep through. They spent 2 hours patiently diagnosing the exact problem and saved me hundreds of dollars. A job well done by Sam, the plumber.

I had to do a mold remediation which required me to tear down and rebuild my kitchen cabinets and walls (over 10k worth of work).  Before doing so, I needed to confirm the leak was fix before construction.   American Leak Detection came out and and reported everything looked good so I went ahead with the tear down/rebuild.  After months of construction and finally putting EVERYTHING back,  I was upset to find that the leak was still there.  

I ended up getting another plumber who had to cut a hole on my new cabinets and confirm the source of the leak (an aged copper pipe).  Next I will  have to re-patch the hole.  American Leak Detection did not offer any help.

Worst Ever!  Technician  left my master bath in a mess today after making our sinks un-usable. Drains were slow draining when I called them first but at least they were draining.  Now we can't even turn on the AC since it drains into the same sink.  I am very upset with their company's performance.  I wish I could attach a pic of mess they left.  He left saying sorry but they can't fix it but they won't charge me either; WHAT???  I want my bathroom back to the condition it was before you got there!!!  I'm sooo mad.

We could have fixed our problem unit by simply replacing the evaporative coil, but both units were already older than most when they are replaced, so we decided to replace both units in total, gas furnace, condensing units, all of it.  We are glad we did.

The installers showed up on a Saturday morning.  They did encounter a few problems, but they stuck with the installation until it was finished.  Thanks to their commitment to finishing the job we slept very comfortably Saturday night!

I would recommend Xtreme Air Services, especially when you need the job finished in a timely fashion.

Worst person answering the phone !! You can imagine what their service is like .. she kept arguing with me about billing vs invoicing .. all I asked HOW DO U BILL ?
She said look we don't bill .. I said yes .. I understand I need to know what the billing rate is ... anyway as a business owner I WILL NEVER CALL THEM !!!

My kitchen sink was not draining and this was the 2nd time this year. I was convinced that there had to be some sort of permanent obstruction, like roots growing in to the sewer line between the kitchen sink and the sewer line.
I have a 25' snake (a flexible tube that is used to unblock pipes) and could do it myself, but, I had done it like 6 times in two years so I hoped they would do something different so that I would not have this reoccurring problem.
So we called Roto Rooter and the person on the other end said they would be there in less than an hour. Impressive! We thought. And eagerly waited for them to impress us with their Oh so fast arrival.

We called them after two hours when they did not show. So this is now close to 5:00 PM.

After a wait, (not upset with that) a gentleman answers and after explaining to him that we are still waiting for someone to come out. He says let me get you to dispatch. And sends us over. (Petpeve of mine is being sent somewhere without getting the ok from the customer) I mean, I get it. He can't help me and it makes sense to send me to dispatch so they can, you know, dispatch someone to me.

Dispatch Lady: Thank you for calling Roto Rooter, all of our vehicles are out on runs and we don't know when they will be there but they will call you 30 minutes before arrival.
She hasn't even asked me who I am or tried to comfort me with the mandatory Im sorry they missed the window or anything.

I try and ask... and she interrupts Sir, Sir, I told you there is nothing we can do

You can get me a manager... I know, what a Karen move.

5 Star Manager comes on and is polite and asks how she can help I explain that this is two parter.:
1. You are late and have my answer on what's going to happen. I explain that I get it, things come up. But..,
2. Their Dispatch Lady has no CSR skills and needs them as the voice of the company. Also that managing new expectations (new ETA) should be done with a little more finess.

She says she will listen to the call and apologized for the way she treated me. She will also give me a call as soon as she knows when they are coming out.

Ok. I'm better.

Chapter 2. And I'll try to keep it short.

5 Star Supervisor calls me and says that we are next and to expect  the service man's call within an hour.
I get my call and expect hm there within 30 minutes.

3 hours later I find myself opening the outside access to the kitchen sink. (All homes have them and that is where you run the snake or dump drain-o or whatever lye based chemical you prefer through to unclog the damned thing.)

All of a sudden I see the Roto Rooter truck show up and tried to park (he had a trailer) and was not doing a good job. He makes the block and parks across the street where he can just pull in.

He walks up to me and says he is sorry he is late. I tell him that he could of called. Last job took longer than he ... blah blah blah. He sees me taking the plug off and the container of lye that I'm about to poor down the access point.
Sir don't do that. I would hate to see you mess up your pipes with that stuff.

Look, I use to refurbish houses, I also know that organic material is destroyed by lye and not PVC pipes. So I know the drain-o-like product is not going to harm my pipes (it will destroy rubber by the way so never pour lye down the disposal.

But he is here and he is a profesional. So tell him to give me a proposal. I go inside.

He rings my doorbell and when I open the door I ask him how much.

-THREE HUNDRED AND SIXTY DOLLARS.

I said no thank you and close the door.

He calls me- $300?
No- click.

About 20 minutes later he rings my doorbell again: how about $200. I asked why he didn't start there.  He said He was just trying to save the service call.

I agreed to $200. (I don't know why)

He uses a snake, however, his has a motor that spins his, I would have to spin it by hand. He reached the clog and freed it.
Earlyer he had mentioned a 60 day guarantee.

So I wrote him a check for $200 and in the note area I wrote 60 day guarantee

I handed it to him and said 60 day guarantee?

He said that was for people paying $360

I told him that if he cashes the check he agrees to a 60 day guarantee and closed the door.

NEVER AGAIN.

So far the worst customer service I have experienced in my life. These guys are a total rip off. Big scam.
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for.  The sprinkler head  that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of  trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling  behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!