Best Emergency Services in Plano TX

If you need a plumber, look no further than this company. Our water heater broke and we called several companies. Mark was the only one who called back within 10 minutes and not only that, he sent one of his guys out within the next hour. They were never late, knew exactly what they were doing, explained everything to us and fixed us up in no time. We have dealt with other plumbers but this company will be our go to from now on. Extremely happy we found them! Would give them more stars if I could.

After doing my research online for a different plumber in the Dallas area after already working with 2 previous plumbers on the same troublesome toilet... I decided to give Professor Plumb a call shortly after 8 am today.  I spoke to Amanda who was extremely polite and professional.  Amanda had the service team to my house by 9 am!  They inspected and gave me my free quote on site.  I moved forward with replacing my toilet.  The quote was very competitive with what I see in the market, so pricing is fair as I saw it at that point.  They left and returned promptly with my new toilet to be installed.  Installation and removal of old toilet... all done, cleanly and professionally before lunch.  The entire team was a pleasure to work with and in that made the value of their work that much better.  So nice to have a to-do list such as replacing a toilet handled in a matter of hours from my initial call for info same day.  Highly recommend these guys.  Thank you

Water heater install today was flawless. He even corrected sloppy work from other plumbers (replaced my drain pan and fixed the water line connections) to avoid flooding my attic. Details like that make all the difference and give confidence that the job is as done right. I appreciate Jeff and the fantastic job he did today. He eared my business for life.

Luke was friendly, informative and honest with his work and pricing. He did a thorough job, gave recommendations before the work was done, even took items off the list that wasn't necessary in our case. He was a great communicator and would highly recommend him to anyone, and will.

Helped with a slow draining drain. Very responsive and very nice. I had some confusion over billing and he was quick to help.

Folks, let's us tell you about how great, family friendly, and helpful Genzel Plumbing was. The first time in May 2018 Genzel arrived as a third quote to fix a problem and solved it for us without a charge or the BS those other companies gave us. The second time we used them and only them was due to what we thought was just a backed up system. Genzel came out on time and professionally offering advice finding out that what we thought was small was actually a major problem for my family. Within a 24 hour turn around not only did he diagnose 3 collapsed pipes and root issues but had his crew out to fix it so we could use our plumbing. All along the way he updated us with pictures and explanations of the problem and even worked with us on the price. I have rarely ever received such great customer service from anyone and needless to say he was way beyond reasonable. If ever there is a problem at our house or other families we will recommend or use Genzel. Only 5 stars because I couldn't give more.

Giving 2 stars instead of 1 for the ease of scheduling and convenience of text alerts when they are on their way. We had Staggs out to diagnose and provide an estimate for a leak in our front yard causing a minor flood. They told us it would be $3800 to replace the main line from the water meter to our house, which is what they confidently told us the problem was. They did no digging to find the actual source. My husband decided to dig for himself and found the leak was a buried drip line which we were able to fix ourselves for a few bucks. If we had trusted them, we would be out several thousand dollars for no reason.

I have used 308 solutions for a few electrical needs over the past two years. They do an excellent job and I highly recommend them. Jim is very knowledgeable and gets the job done in a timely manner. I also appreciate 308 Solutions working to save me money. I needed a lift to be able to reach 22 foot ceilings and they gave me the option to wait for a day that they had a lift in my area for another job. It saved me half price on the lift fee! You won't be disappointed :)

02/10/2021- Wednesday

 Mr. Sam deserves more than 5 STARS!!!! He's very awesome and knowledgeable!!! You can FaceTime or call him in advance so that he can assess your problems or issues ahead of time!!!

972-8019798
Cell:  214-799-3343
[email protected]

I had two puddles forming in my front yard between the water cutoff at the house and the meter on the street. I called a few plumbers, and Zoom was able to come out right away. They quickly diagnosed the problem, did some digging, and confirmed the problem before they started doing the job. I had a major leak in my freshwater line to the house. The repair quote was a lot (although certainly reasonable), but fortunately, I had insurance to cover the sewer and the freshwater and gas lines. If you don't have this, you'd be crazy not to get it. It's cheap, and it saved me $5250.

The team from Zoom went to work quickly. This was a several-day job over the weekend, but they still got it done. They also unclogged and outgoing internal line to the sewer.

The crew was professional and very effective. Robert, the supervisor, was checking on the job frequently, and he talked to me a lot about what was going on and how the job was taking place. I felt fully informed as the job is progressing. My insurance company took a little too long to pay for it, but Robert was notably patient. Hopefully, your insurance company will pay faster. The job was done extremely well, we had only a minimum of inconvenience (although we had to leave the water off unless we used it, since it would fill the trench they had dug).

In summary, Zoom did a great job. They were all professional, focused, very timely, and responsive. I feel fortunate to have found a new plumbing company that I can use with confidence. Having your waterline go out is no fun, but the guys from Zoom handled it quickly, professionally, and effectively. I have no hesitation in recommending Zoom Drain for any type of plumbing needs, and if you need a sewer line, freshwater line, or a gas line repaired anywhere in the Plano/North Dallas area (or further if they service other areas), these are the guys to call.

Fantastic bunch of guys. Professional, prompt and reasonably priced. I would recommend this company to anyone who asked.

There was a water leak coming up through the sidewalk in front of my house.  I had a couple of guys come out and dig on both sides of the sidewalk and they found that the leak was not sprinkler piping but in fact the water line from the main to the house.  And now with the leak detected, I called Blue Star for an estimate for repair.  Kevin Orr from Blue Star  showed up and spent a lot of time walking my front yard and talking about various aspects of water lines and their material make-up.  He asked a few questions to ascertain my level of plumbing knowledge, and when he was satisfied with my lack thereof, proceeded to upsell the job.  His bid for the job was 1800, and the next day two guys showed up and replaced a 6' section of PVC pipe under the sidewalk... It took them about 2 hours.  Material and labor should have been well under 500 dollars.  I was smoothly led to believe this would be an involved piece of work, all the while Kevin knew that it would be a simple and fast job.  And to make matters worse they gave no warranty on their work.

I had called my Home Warranty company and they sent a plumber who diagnosed a leak in my sheet rock to a leaking shower pan. I called C&W change the shower pan. They did a thorough test and determined the problem was not a bad shower pan liner but because of cracks in my shower enclosure and grout issues in my tile that was causing water to seep through. They spent 2 hours patiently diagnosing the exact problem and saved me hundreds of dollars. A job well done by Sam, the plumber.

Absolutely not. So we had called this company to come out and find where a leak was in our sprinkler system.  They came out and charged a few hundred dollars.  They marked the spot. So we called our sprinkler company to come fix the leak. Come to find out, there wasn't a leak there at all.  He spent hours trying to find it and he said in 30 years it has never taken him so long.  So that being said they were FAR from
Where the leak actually was.   So then we were charged $1000s due to how long it took him to find it.  My husband on various occasions have tried to contact this company to no avail.  It is fine if you make a mistake. Everyone is human, but then to not rectify it? I'm completely disappointed and disheartened. I would love to hear from them so they can rectify the situation.

Recently moved to TX and when our garbage disposal stopped working, Scout Plumbing was who the home warranty assigned the ticket to. Within minutes I received a text message from Scout Plumbing to schedule the appointment and a plumbing technician came by the very next business day. The disposal was irreparable and in less than 30 minutes the tech replaced the garage disposal. I appreciate the efficiency in getting the job done and also making sure the kitchen area was tidy again.

DO NOT RECOMMEND!! I had to contact multiple times to even get a quote. They were super unprofessional and sexist. They kept asking to talk to the man of the house. They finally gave me a quote for a new AC and were triple the price of anyone else, but sent a tech out and called multiple times harassing. I definitely will never use this company.

Worst person answering the phone !! You can imagine what their service is like .. she kept arguing with me about billing vs invoicing .. all I asked HOW DO U BILL ?
She said look we don't bill .. I said yes .. I understand I need to know what the billing rate is ... anyway as a business owner I WILL NEVER CALL THEM !!!

My kitchen sink was not draining and this was the 2nd time this year. I was convinced that there had to be some sort of permanent obstruction, like roots growing in to the sewer line between the kitchen sink and the sewer line.
I have a 25' snake (a flexible tube that is used to unblock pipes) and could do it myself, but, I had done it like 6 times in two years so I hoped they would do something different so that I would not have this reoccurring problem.
So we called Roto Rooter and the person on the other end said they would be there in less than an hour. Impressive! We thought. And eagerly waited for them to impress us with their Oh so fast arrival.

We called them after two hours when they did not show. So this is now close to 5:00 PM.

After a wait, (not upset with that) a gentleman answers and after explaining to him that we are still waiting for someone to come out. He says let me get you to dispatch. And sends us over. (Petpeve of mine is being sent somewhere without getting the ok from the customer) I mean, I get it. He can't help me and it makes sense to send me to dispatch so they can, you know, dispatch someone to me.

Dispatch Lady: Thank you for calling Roto Rooter, all of our vehicles are out on runs and we don't know when they will be there but they will call you 30 minutes before arrival.
She hasn't even asked me who I am or tried to comfort me with the mandatory Im sorry they missed the window or anything.

I try and ask... and she interrupts Sir, Sir, I told you there is nothing we can do

You can get me a manager... I know, what a Karen move.

5 Star Manager comes on and is polite and asks how she can help I explain that this is two parter.:
1. You are late and have my answer on what's going to happen. I explain that I get it, things come up. But..,
2. Their Dispatch Lady has no CSR skills and needs them as the voice of the company. Also that managing new expectations (new ETA) should be done with a little more finess.

She says she will listen to the call and apologized for the way she treated me. She will also give me a call as soon as she knows when they are coming out.

Ok. I'm better.

Chapter 2. And I'll try to keep it short.

5 Star Supervisor calls me and says that we are next and to expect  the service man's call within an hour.
I get my call and expect hm there within 30 minutes.

3 hours later I find myself opening the outside access to the kitchen sink. (All homes have them and that is where you run the snake or dump drain-o or whatever lye based chemical you prefer through to unclog the damned thing.)

All of a sudden I see the Roto Rooter truck show up and tried to park (he had a trailer) and was not doing a good job. He makes the block and parks across the street where he can just pull in.

He walks up to me and says he is sorry he is late. I tell him that he could of called. Last job took longer than he ... blah blah blah. He sees me taking the plug off and the container of lye that I'm about to poor down the access point.
Sir don't do that. I would hate to see you mess up your pipes with that stuff.

Look, I use to refurbish houses, I also know that organic material is destroyed by lye and not PVC pipes. So I know the drain-o-like product is not going to harm my pipes (it will destroy rubber by the way so never pour lye down the disposal.

But he is here and he is a profesional. So tell him to give me a proposal. I go inside.

He rings my doorbell and when I open the door I ask him how much.

-THREE HUNDRED AND SIXTY DOLLARS.

I said no thank you and close the door.

He calls me- $300?
No- click.

About 20 minutes later he rings my doorbell again: how about $200. I asked why he didn't start there.  He said He was just trying to save the service call.

I agreed to $200. (I don't know why)

He uses a snake, however, his has a motor that spins his, I would have to spin it by hand. He reached the clog and freed it.
Earlyer he had mentioned a 60 day guarantee.

So I wrote him a check for $200 and in the note area I wrote 60 day guarantee

I handed it to him and said 60 day guarantee?

He said that was for people paying $360

I told him that if he cashes the check he agrees to a 60 day guarantee and closed the door.

NEVER AGAIN.

So far the worst customer service I have experienced in my life. These guys are a total rip off. Big scam.
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for.  The sprinkler head  that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of  trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling  behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!