Best Rodent Extermination in Plano TX
Plumbing Service
It used to be Weed Xtinguishers during its golden years, when professionalism, courtesy, and customer-focus was their mission objective and uniqueness. As a customer of fertilization and weed control, quality and responsiveness were evident, even though not perfect.
But then they decided to found Chorbie, started focusing more on expansion, profit maximization, and all the core strengths that made Weed Xtinguishers great started fading out week after week. It all started with the price increase, which was nominal but still the highest in the type of fertilization service in the area. Then the quality of results began declining. Now they are at a point, where they barely find techs to respond to your re-service requests, in time.
They have forgotten to underpromise but over-deliver. Customer satisfaction and quality is a secondary goal if the time and resource are available, but the main is to bring in new customer, more revenue.
To be honest, I have never been completely satisfied with the fertilization and weed control as a service, but was more with them, about their online payment setup, advance email/text alert system. My neighbors all have better-looking yards with the same type of service with different vendors. I just don't like putting money under mats and surprise visits. So, that had been the only reason I have stayed with them for so many years. But results of the spray/service have been sub-par.
So, I don't recommend it, if you are really looking for results. But if you want something that takes online payments and sends you alerts, look no further, you have reached the right business.
*****Update:
I left a voicemail with complaint and within minutes David followed up with apology and personally showed up at the house to ensure the service exceeds our expectations.
Jeremy here replied in public, as you can see, he owned the responsibility and vowed to make it right. This speaks of this firm's integrity and delivering white-glove customer service. Things may happen every now and then as its a service industry but customer-focused businesses take the ownership, accept the responsibility, and then make it right. So full and all stars to Chorbie's excellent customer service. I am a HUGE FAN again. I have referred them in my neighborhood a lot.
But then they decided to found Chorbie, started focusing more on expansion, profit maximization, and all the core strengths that made Weed Xtinguishers great started fading out week after week. It all started with the price increase, which was nominal but still the highest in the type of fertilization service in the area. Then the quality of results began declining. Now they are at a point, where they barely find techs to respond to your re-service requests, in time.
They have forgotten to underpromise but over-deliver. Customer satisfaction and quality is a secondary goal if the time and resource are available, but the main is to bring in new customer, more revenue.
To be honest, I have never been completely satisfied with the fertilization and weed control as a service, but was more with them, about their online payment setup, advance email/text alert system. My neighbors all have better-looking yards with the same type of service with different vendors. I just don't like putting money under mats and surprise visits. So, that had been the only reason I have stayed with them for so many years. But results of the spray/service have been sub-par.
So, I don't recommend it, if you are really looking for results. But if you want something that takes online payments and sends you alerts, look no further, you have reached the right business.
*****Update:
I left a voicemail with complaint and within minutes David followed up with apology and personally showed up at the house to ensure the service exceeds our expectations.
Jeremy here replied in public, as you can see, he owned the responsibility and vowed to make it right. This speaks of this firm's integrity and delivering white-glove customer service. Things may happen every now and then as its a service industry but customer-focused businesses take the ownership, accept the responsibility, and then make it right. So full and all stars to Chorbie's excellent customer service. I am a HUGE FAN again. I have referred them in my neighborhood a lot.
Plano, TX