Best Emergency Services in Plano TX

Mark was exceptional, he fixed both my faucets that had no water pressure for cold in less than 1 hour not to mention fixing a stopped drain. Both my inside kitchen sink and our door faucets had almost no water pressure. Each required their own fix. Mark replaced the lines in the kitchen and the entire outdoor faucet for 125.00 total. Quick and reliable service. I would highly recommend! Also he was right on the scheduled time we had planned a week out!

I can not recommend this plumber highly enough. After calling at least 10 plumbers to come out to check out the extensive work my house needed (basically my entire gas system needed to be replaced) Professor Plumb was by far the best option. Their responsiveness, professionalism, and effectiveness in getting the job done were unmatched by any of the other plumbers who I have talked to, or who I have worked with before. They made certain that I was 100% satisfied with the job and even came back to answer some questions and fix some stuff that I'm not confident wasn't the last plumber who broke. If I have any issues in the future they will be the first people I call.

Water heater install today was flawless. He even corrected sloppy work from other plumbers (replaced my drain pan and fixed the water line connections) to avoid flooding my attic. Details like that make all the difference and give confidence that the job is as done right. I appreciate Jeff and the fantastic job he did today. He eared my business for life.

This the third time in 2 years I've used Legacy ... and wouldn't call ANYONE else !  Totally professional, knowledgable, honest and prompt !!  From office/dispatch to tech staff !!   Every time !!   This time Kelly replaced an old outside leaking faucet for $423.  No surprises.  It was explained by a master plumber BEFORE I scheduled the job.  I have used them to replace water heaters and toilets ... each time with an excellent experience.   This organization is well-trained, smart and personable !!   I've never experienced the high level consistency of service from any other contractor/service company.  Well done, folks !!

Helped with a slow draining drain. Very responsive and very nice. I had some confusion over billing and he was quick to help.

I have used Genzel Plumbing Company about 10 times over the last 13 years. Robby fixed all my personal and business plumbing projects. Highly recommend Robby and his crew for all your plumbing needs.

We had 2 leaks under our slab and they came and rerouted the pipes in our attic!  They were reasonably priced and did a great job!  The plumbers were awesome!

Sent a Yelp quote request and within 10 min got a response. This was the only 1 of 2 companies out of 5 that gave me an estimate up front before they would come to the house.

Fair price, was able to make an appt before the other company so I chose them.

The electrician that came was 20 min late and I was not happy. That being said he and his apprentice were able to quickly recover their late mistake by doing a very efficient job installing a nema 1450 plug in my garage, fixing an issue with a kitchen led light and installing a ring doorbell cam.

Would definitely use these guys again. Only advice, if you say you'll be there by 8a, be there by 7:55a.

Jeremy is a very professional and hard working tech. He communicated very well throughout the entire process and actually got the job done faster than initially quoted, which was awesome!

Great experience. Reached out on a Sunday for a clogged dial vanity sink after I tried everything to get it fixed myself. I let them know that I was short on time due to a planned trip the following morning, they came out early Monday and got it handled quickly. They made sure everything was clean and verified with me that everything was now in working order. The 3 gentleman that came were personable, professional, and friendly. Very pleased with my experience and would not hesitate to recommend.

I had a great experience with CPR plumbing. I originally had an appointment for the upcoming Monday but after my pipe bursted, I gave them a call and Chad appeared within 15mins to begin the repair on a Sunday. Great work, courteous and trusting.

There was a water leak coming up through the sidewalk in front of my house.  I had a couple of guys come out and dig on both sides of the sidewalk and they found that the leak was not sprinkler piping but in fact the water line from the main to the house.  And now with the leak detected, I called Blue Star for an estimate for repair.  Kevin Orr from Blue Star  showed up and spent a lot of time walking my front yard and talking about various aspects of water lines and their material make-up.  He asked a few questions to ascertain my level of plumbing knowledge, and when he was satisfied with my lack thereof, proceeded to upsell the job.  His bid for the job was 1800, and the next day two guys showed up and replaced a 6' section of PVC pipe under the sidewalk... It took them about 2 hours.  Material and labor should have been well under 500 dollars.  I was smoothly led to believe this would be an involved piece of work, all the while Kevin knew that it would be a simple and fast job.  And to make matters worse they gave no warranty on their work.

I had called my Home Warranty company and they sent a plumber who diagnosed a leak in my sheet rock to a leaking shower pan. I called C&W change the shower pan. They did a thorough test and determined the problem was not a bad shower pan liner but because of cracks in my shower enclosure and grout issues in my tile that was causing water to seep through. They spent 2 hours patiently diagnosing the exact problem and saved me hundreds of dollars. A job well done by Sam, the plumber.

ALD Dallas Texas

ALD ran past their 1 hr appointment window.  No call regarding expected arrival time.  At 15 minutes beyond I called and inquired and was told technician had to make a stop and would arrive within 15-30 minutes.  After 30 minutes I called again and told the customer service rep that they had in essence cancelled this appointment as I could no longer wait for their arrival, 45 minutes after appointment window end and 1:45 after start.

Customer service is very poor in communication.  They should own setting the customer's expectation and strive to exceed.  I had to call and inquire twice about the no-show.  They also utilized an optimized scheduling program that optimizes their time and travel and not the customers needs in terms of scheduling time away from work.  I cannot wait 18 hours before you tell me my appointment is scheduled to in turn schedule my time away from work.  Their system doesn't schedule around your availability, you must schedule around what is deemed optimized and efficient for them.

From my one and only experience, it seems it more about ALD than the customer.  Too bad, as a rule I hear they do good work.  But, maybe I'm the exception.

George with Scout Plumbing was excellent. Located my issue and had me fixed up in no time. Thank you! I highly recommend Scout Plumbing!

Worst experience and Customer service ever!! I called them after I noticed my ac was not blowing cold air. Since they installed the unit less than five years ago I figured they can fix it. Technician came out and inspected the unit next day. Said I needed a part and there was a coil leak but will try and fix next day (for $1200 only for labor). Well LONG story short, it took 8 days to find out after talking to multiple people and them telling me I would get a call back from the parts manager David, (which I never did) that the part was not in yet and not sure when. 8 days without ac in the hot Texas summer is excruciating! Had to buy a portable ac unit just to manage. I finally got fed up with their bad customer service of waiting for a phone call to tell me what's going on with this part. I called another company, to which they said that NOTHING is wrong with my ac, just some dirt that was clumped up keeping the unit from working properly. Which they guy cleaned out and instantly I felt the air come back on!!!! I went 8 days without my ac unit because of Xtreme Air's technician. I feel like I was getting scammed by them and I will never ever go back to them. Only good thing out of this ordeal is that I found my forever ac company.

Worst person answering the phone !! You can imagine what their service is like .. she kept arguing with me about billing vs invoicing .. all I asked HOW DO U BILL ?
She said look we don't bill .. I said yes .. I understand I need to know what the billing rate is ... anyway as a business owner I WILL NEVER CALL THEM !!!

As the big winter storm Elliot was blowing in, I discovered that my water heater had flooded my garage during the night. We just moved to McKinney barely two months ago, so I didn't know who to call. I searched Yelp and found Roto Rooter for my first call (as I expected to have to call a couple places to find someone to come right away).  No more calls necessary as RotoRooter had Robert to me within a couple of hours!  Robert was extremely efficient and quickly assessed my situation. Not only was the water heater corroded and needing to be replaced, but it wasn't installed to code for more than one issue. He showed me the problems and what he would need to do to fix them. As soon as I gave the go ahead, Robert was hard at work!  He worked efficiently and diligently all afternoon in a freezing cold garage.  Although I offered many cups of hot beverage, he never accepted and never complained, he just kept working!  He came back the next morning to finish up then walked thru my house to make sure it all worked ok and the pipes hadn't frozen. Robert is the best!  He was my Christmas angel during this cold front and 3 days before Christmas!!  Thank you Robert!

So far the worst customer service I have experienced in my life. These guys are a total rip off. Big scam.
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for.  The sprinkler head  that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of  trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling  behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!