Best Drainage Repair in Plano TX

These guys are great!  Got home from the hospital to plumbing problems.  They mde sure I could rest easy by givin me a reasonable up front estimate.  In a few minutes I was good to go!  They were just what the dotor ordered and enabled me to be able to rest easy as i recuperated!  Thanks guys!

I had two puddles forming in my front yard between the water cutoff at the house and the meter on the street. I called a few plumbers, and Zoom was able to come out right away. They quickly diagnosed the problem, did some digging, and confirmed the problem before they started doing the job. I had a major leak in my freshwater line to the house. The repair quote was a lot (although certainly reasonable), but fortunately, I had insurance to cover the sewer and the freshwater and gas lines. If you don't have this, you'd be crazy not to get it. It's cheap, and it saved me $5250.

The team from Zoom went to work quickly. This was a several-day job over the weekend, but they still got it done. They also unclogged and outgoing internal line to the sewer.

The crew was professional and very effective. Robert, the supervisor, was checking on the job frequently, and he talked to me a lot about what was going on and how the job was taking place. I felt fully informed as the job is progressing. My insurance company took a little too long to pay for it, but Robert was notably patient. Hopefully, your insurance company will pay faster. The job was done extremely well, we had only a minimum of inconvenience (although we had to leave the water off unless we used it, since it would fill the trench they had dug).

In summary, Zoom did a great job. They were all professional, focused, very timely, and responsive. I feel fortunate to have found a new plumbing company that I can use with confidence. Having your waterline go out is no fun, but the guys from Zoom handled it quickly, professionally, and effectively. I have no hesitation in recommending Zoom Drain for any type of plumbing needs, and if you need a sewer line, freshwater line, or a gas line repaired anywhere in the Plano/North Dallas area (or further if they service other areas), these are the guys to call.

I am a current customer and really this company is just okay. They are better lately than they were when I first started using them. I did a lot of research to try and find a company to take care of my lawn when we moved into the area and ended up choosing this company for lawn maintenance and weed and feed. The first season using this company, the guys to come and mow were pretty inconsistent. They would come out on the wrong day, miss weeks, etc. They would also come within an hour after a rain which I don't love because we end up with an inconsistent cut. This summer they run like a clock though and it seems like they just needed time to get us fixed into their rotation maybe? Ultimately, they are affordable compared to their competition and I like that they lower their frequency of mowing on their own based on the time of year. I do have less weeds in my yard as well even if the nutsedge is out of control which they tell me they can't do anything about.

Overall, they are good enough that I wouldn't cancel them, but they aren't so good that someone else couldn't earn my business if they really wanted to. Hopefully the trend will continue and I will feel even better about them a year from now.

I renovate properties & have used numerous foundation companies over the last 10 years but Align Foundation is by far the best company I've ever used & have continued to use them the last few years. They're very knowledgeable & take their time to explain exactly what needs to be done. I've recommended them to friends & family & have always gotten good reviews from them.

I am writing this review because we were shocked by the owner's behavior! We chose them from several plumbing companies to do a major project for us based on his technician's visit: he came over prior and provided a written estimate, was professional, knowledgeable and courteous. We liked him and the repair cost so we decided to give them the job.

When the owner showed up he entered our home and did not even say hello, introduce himself or acknowledged my husband who was right in front of him!!! My husband greeted him after an awkward moment and proceeded to show him the location of the damage.

He disregarded everything, all he wanted was the down payment! A few seconds in he said, 'oh, that is $400 more', then kept adding some other 'extras'. My husband showed him the written estimate, an important reason for which we chose them but he said, 'oh, I don't care about that'. Then my husband wanted to show him the outside of the house to assess the other option given by the technician, again 'I don't care about that'... Said that about 3-4 relevant issues concerning the repair.

Every attempt my husband made to clarify what was going to happen, was dismissed with 'I don't care' responses and ALL he wanted was to 'quickly' hurry to get that deposit... At that point my husband said that we DID care what happened with this project, our house AND our finances and that it would be better if we parted ways. He said fine and walked out!

We had already told the other companies we were not giving them the job so I had to start searching for others from scratch! Extremely disappointed to see how the owner of a business behaved! Why would he even send a technician if he was not going to honor the estimates and qualification to assess a damaged by his specialists?!

I'm in the process of purchasing a home in Carrollton. Yesterday I had my home inspection done and was advised of some deficiency in the foundation. I called this company to get a bid on repair and was told by Shelly that since I was not the homeowner, they would not do business with me due to company policy and that the homeowner would have to call and be present during their visit. Not very convenient.

So far the worst customer service I have experienced in my life. These guys are a total rip off. Big scam.
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for.  The sprinkler head  that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of  trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling  behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!