Best Drainage Repair in Plano TX

These guys are great!  Got home from the hospital to plumbing problems.  They mde sure I could rest easy by givin me a reasonable up front estimate.  In a few minutes I was good to go!  They were just what the dotor ordered and enabled me to be able to rest easy as i recuperated!  Thanks guys!

I had two puddles forming in my front yard between the water cutoff at the house and the meter on the street. I called a few plumbers, and Zoom was able to come out right away. They quickly diagnosed the problem, did some digging, and confirmed the problem before they started doing the job. I had a major leak in my freshwater line to the house. The repair quote was a lot (although certainly reasonable), but fortunately, I had insurance to cover the sewer and the freshwater and gas lines. If you don't have this, you'd be crazy not to get it. It's cheap, and it saved me $5250.

The team from Zoom went to work quickly. This was a several-day job over the weekend, but they still got it done. They also unclogged and outgoing internal line to the sewer.

The crew was professional and very effective. Robert, the supervisor, was checking on the job frequently, and he talked to me a lot about what was going on and how the job was taking place. I felt fully informed as the job is progressing. My insurance company took a little too long to pay for it, but Robert was notably patient. Hopefully, your insurance company will pay faster. The job was done extremely well, we had only a minimum of inconvenience (although we had to leave the water off unless we used it, since it would fill the trench they had dug).

In summary, Zoom did a great job. They were all professional, focused, very timely, and responsive. I feel fortunate to have found a new plumbing company that I can use with confidence. Having your waterline go out is no fun, but the guys from Zoom handled it quickly, professionally, and effectively. I have no hesitation in recommending Zoom Drain for any type of plumbing needs, and if you need a sewer line, freshwater line, or a gas line repaired anywhere in the Plano/North Dallas area (or further if they service other areas), these are the guys to call.

Charged me over$400 dollars for leaf cleanup for a small backyard with one tree.  They never responded when I tried to remedy the issue.  Then threatened a mechanic's lean because I hadn't paid.  Poor business practice.

We should have called these guys before we did our addition!

I can't say enough about how happy we were with the entire process of dealing with Align.
First, let me say that I know construction. I was in the land development business for 10 years. My wife knows real estate and has been active in the Dallas real estate market for the last 7 years.

We recently turned a screened in porch area into an enclosed part of our 1942 Lakewood home. The original porch was built on Pier and Beam. As it was fairly recent construction and done with proper permits, we wrongly assumed the construction would be adequate to support the extra weight we would be adding with our enclosure of the area.

In short, after a few months, we notice some cracks. My wife had referred all of her clients to Align with nothing but great stories of satisfied customers. Now it was our turn.

In the end we had to add a few new Piers and raise the floor level back to where it needed to be. We also replaced all the shims with steel. The price was substantially less than we had anticipated. The work was done in just 1 day and the clean up of the site was excellent.

A few months have gone by now since the work was completed and there are no issues.

Oh by the way, while I had Align at the house, I asked them to look at he main house system too. Again to replace any shims necessary and to check out why our dinning room floor seemed less solid than the rest of the house. Well, it seems the 1940 contractor did not install a beam or piers anywhere under that room. Maybe they thought it was small enough not to need it. Well no more do our plates in the cabinets rattle when we walk in that room.

Again, no problems at all since the work was done.

I would strongly recommend Jason and his team for any foundation issues.

We had a leaking bathroom tub faucet. Chad came out and fixed it for much less than the original quote. I highly recommend them. Professional, courteous, punctual.

Very professional and honest. After the technician examined and measured our house he informed me the cracks were just the house settling and could have gouged me for $6000.

So far the worst customer service I have experienced in my life. These guys are a total rip off. Big scam.
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for.  The sprinkler head  that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of  trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling  behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!