Best Solar Water Heater Repair in Orlando FL

I called University Plumbing to repair a leaky water line to my refrigerator that involved replumbing a new line through the attic and a wall.  His repair was prompt and exceeded what I though would be acceptable if I had tried it myself.  As we spoke while he was working, he mentioned that the existing plumbing was outdated and no longer per code.  Any future leak might have problems with insurance coverage.  I asked if his business included replumbing homes - yes it did.  He performed a through walkdown and gave me an estimate which included bringing the home up to code plus the services of a team which would repair all drywall openings PLUS texturing.  The repainting of the wall was on me (common sense).  His offer was fair to me, we scheduled the work for about two weeks out and the replumbing (thru the attic) was completed in one day.  The drywall repair and texturing followed the next day.  He walked down the entire home with me afterwards.  After repainting the rooms affected, I am unable to tell where the openings were made to bring the new plumbing down between the walls.  I am very pleased with the work performed.  Note: at the same time I was negotiating a new homeowners insurance policy and the first question asked was if the house had been replumbed due to its age.  Big peace of mind!!!

My house was built at the end of 1989 so we moved in Fe  1990. I had a family with 2 sons that moved in in the middle of 9th grade and 7th grade. The septic tank and field got really used as a family would. IT LASTED 20 YEARS. so then I had Brownies put my second drainage field in. IMAGINE MY SURPRISE WHEN IT ONLY LASTED 5 YEARS AND THEY TRIED TO BLAME ME. They did not help me whatsoever. Every excuse they came up with, I could prove that I didn't do. Like, cooking with grease can ruin it. I told them I don't cook I receive frozen foods and use the microwave. And I dump in the wastebasket, not in the sink. I learned to put toilet paper in doggy bags-not in the toilet. And I have been using the septic tank only and having it emptied by another company when needed. If their employee had done the job properly in April on the first call, my septic would have never backed up in July when I had to call them the second time bc I really still had the problem when it was really a rainy day. I am a widow. I was the only one in the house. and Brownies was giving ME a hard time.

I recently hired PRO-TECH Air-conditioning and Plumbing to install new air conditioners for my home. I would like you all to know that I held this review until FULL payment was made to PRO-TECH for services rendered. Today (2/25/2016) I paid $19,710.00 (paid in full) to PRO-TECH. I had TRANE XV20i (two of them) installed in my home. I need you to know that I choose them over other competitors in the area. I wanted the TRANE AC unit and not some of the other brands that are available.

As my 4 year son was diagnosed with cancer and is currently undergoing chemotherapy treatments, air filtration was an extreme priority to my family. The PRO-TECH sales person came to my home and quoted me on the TRANE VX20i unit with the 5 Pro Media Filter and a UV lights. I signed the contract with PRO-TECH and we scheduled the install.
The installers arrived on-time and began the first of the two units. For comfort of my family one unit was scheduled per day. The first problem, The Perfect Fit Electronic Air Filter (TRANE) was too big for my closet where the air handler is located. But that's OK because PRO-TECH had a solution, they would install 4 aftermarket filters in a different location. This is not what I ordered nor was it not the problem of my family when the sales person came to my home and measured. I was told by PRO-TECH (Hector) that it's OK, don't worry.

The install went great under my watchful eye on day one. The installers were wonderful and professional. On day two they installed the second unit. This install also went well and the job was finished in record time. I will admit, I was not available to witness the second install as I was dealing with my son.

The real problems began, one of the new thermostats that were supplied was not working. I called TRANE and NEXIA to resolve the problem. The manufactures of the device said it was broken.  PRO-TECH agreed to replace the thermostat and had ordered another one from TRANE. Hector and Mike arrived at my home to replace the thermostat. As we were troubleshooting the problem, Hector decided to try to pull a fast one and replace the upstairs (working unit) with the downstairs thermostat that was already deemed inoperative by TRANE and NEXIA. The only reason that I knew of the switch, when I questioned Mike, was because of the screen was different (older version). When I questioned Mike, he directed me to Hector as this was HIS marching orders. I did question Hector and he then reluctantly under my watchful eye replaced the upstairs unit with the new one that they had ordered from TRANE.  Great all units working right? WRONG...

1 week later, during the Orlando cold snap, the upstairs unit was not heating my home and it was cold. I called PRO-TECH immediately. They sent out a repair man that deemed that the thermostat was inoperative and replaced my digital one with a manual one to get us heat for the night. That didn't work. It didn't work because there was ZERO Freon in the system. The TRANE VX20i will tell you what's wrong, and the tech just ignored the system, he knew better.  There was a leak. But the lines were pressure tested right? I PAID for the lines to be re-run. $300.00
PRO-TECH sent out a repair man to determine what/where was the leak. They pulled out the condenser coil from the air handler and it was so damaged that I took pictures and called PRO-TECH again. PRO-TECH sent out a supervisor (Mike Again) to view (I have pictures). The coil was so damaged that they have to use a striating comb to fix the coils. Bear in mind that this is a NEW unit. This didn't fix, nor repair the leak.

PRO-TECH came back to my house, again, this time my son was admitted in the hospital for chemotherapy, so I couldn't be with him, to replace the lines. The line replacement went well as the same installers came to my home. This again remind you was MY problem, not theirs.

OK, now AC unites are working. But the features of the system are not. Is it PRO-TECH, NO. Now its Brighthouse cable fault that the wireless features are not working. I discussed all of this with Hector (Supervisor). His recommendation was to replace my wireless internet router with a one that does not have security features that Brighthouse provides. I went to Wal-Mart and purchased a router that would only be used for my AC units and disabled all of the firewall settings (additional $89.00 cost, again, my fault). Guess What? The units/features now are working. 22 days after initial install.

OK, I have to pay the bill right? I called PRO-TECH and discussed my bill. $20,000.00 was my original bill. They didn't put the quoted filters in, Deduction- $145.00 (x2). Complete rip-off as the filter unit that was installed can be purchased in Home Depot for $99.00. It's a grate with a filter slot. But OK, screw me I want to be done right?. Nope. Now the 2 year Comfort Club membership that was quoted to me by PRO-TECH is 1 year. and NO FILTERS ARE INCLUDED

We had a water heater issue and over the phone the technician diagnosed the problem to save us a service call fee that would result in a recommendation to replace the water heater. We hired them for the replacement and they did it fast and the price was very much in line with other quotes we received I would recommend them highly

Called twice--they hung up on me both times. Asked on second call, can you hear me?  She responded, Yes, I can hear you.  Click.  Rude.

We needed assistance installing a new faucet, sink and hooking up a disposal. Our guy was early and did a great job hooking everything up. We use Pro-Tech for AC and will start calling them for plumbing.

We've been happy Pro-Tech customers for @twenty year and using their preventative maintenance program as well. Today Nick was here and completed his usual competent maintenance procedures.

Over the weekend, I had a family gathering for father's Day, and the topic of the Family Value plan came up. Including myself, 8 of us utilize this plan and services of Ace in the Kissimmee and Orlando areas. The benefits of the plan, I love. Helping prevent a lot of major issues from occurring down the road.  This is genius and pays for itself and is extremely useful for my elderly family members.

The issue that drove this negative review is your customer service with the family plan team. This surprised me but didn't really surprise me. You have a representative with the Ace Family team named Samantha. I have spoken to her a few times, along with my aunt, uncles, friends, and a few neighbors. NO ONE had anything worth pleasing to say about this individual. Being that we are a part of a Family VIP program, it really doesn't feel that way. No warm welcome feeling. Yes, we all received a package in the mail, but that's it. No phone call, no check-in. When speaking with Samantha, she never takes accountability. Never fails to tell you,  she is not a technician or it is not her department. She spoke to my aunt and uncle as if they were incompetent. I have yet to have a a courtesy or empathic experience her. I called and mentioned I had AC issues, and instead of saying sorry to hear that. Nope, you have the wrong department, and customer service can schedule that. When facing any issues, this is the person in charge of assisting me?  Nothing about Samantha is professional. She got into it with my uncle and my neighbor over updating his payment.  My neighbor actually drove to the office back in March because of her attitude on the phone. How do you have someone of this caliber managing VIPs? I have had to call in for maintenance. She's not calling us or following up in 6 months. Everytime you speak with her, she's combative and argumentative. Samantha speaks over you and then had awkward moments of silence. Am I speaking to a human at this point.

Ace is a great company, and myself, family, and friends have spent a lot of money with the company and plan to continue, but I refuse to work with people like this Samantha person. If I am paying for a service, I should receive the utmost support and respect. Treat me like family, and not like someone that is bothering you. Lead with integrity, honor, and respect. You are not better than anyone else. You should NOT have people like this working for you. It is giving your company a horrible reputation.

This company is trash!  I've had them working on my air conditioner for two weeks, the technicians show up, seem to work on an issue then miraculously something else breaks.  Its been two weeks and my ac is still not fixed, don't bother calling the office or the supervisor/dispatch they will just ignore your calls, messages and emails. Oh, they will destroy your property as well, and good luck getting someone to come fix it.  DON'T HIRE THIS COMPANY THEY ARE DANGEROUSLY INADEQUET.