Best Drain Field Installation in Orlando FL
Plumbing Service
Thank you for the great Service!!, with my septic needs, very professional and helpful, thank you again will definitely recommend you guys...
4949 N Orange Blossom Trl, Orlando, FL 32810
Plumbing Service
TLDR; Terrible customer service, no follow up communication, rude and dismissive admin. Not interested in helping you diagnose an issue or repair/replace what's broken unless you want to pay for a completely new system you don't actually need.
I very rarely write reviews but in this case feel my neighbors and potential customers should be warned. I contacted Clear Flow 3 weeks ago after a neighbor recommended the company's septic services with a recurring issue I had with float switches failing after about 2 years and needing replacement. The nice admin who took my call could not provide a price for a new float switch over the phone and insisted that she would have a contractor in my area come out for a free quote the next day. Got a confirmation text that someone would be there by 9am and they showed up after 3pm. Charged me $175 for a service call and spent about 10 minutes putting the tank alert and float switch cables into some pvc. The breaker continued to trip as it has in the past when the float switch went bad so I called back for help. The admin offered to send someone back to investigate since I had already paid for a service call and the tech did not as far as I know diagnose the issue. No one called or showed up. Another week goes by and I call again early this time and spoke to Shaun who said a tech in my area would call within 45 min. No one called or showed up again. I call back the next morning at 9am and speak to admin asking if someone was coming out today and explained that no one has come since the first appt 3 weeks ago and I'm still having issues. She sounds flustered and impatient and says she is just getting in so needs to log into her systems. Puts me on a brief hold and comes back as the rudest admin I've ever spoken to telling me somehow this is my fault even though she realized no one ever sent me a quote for repair or recommendation for resolution to my recurring issue. They send me a $895 quote for a brand new pump when my pump still works and in the past it has cost less than $200 with other septic companies to replace the float switch. The owner/admin is now trying to say they explained to me that they don't replace float switches all along and they had advised me to contact another company 3 weeks ago? Just a bizarre and completely unexpected excuse for their poor communication and terrible customer service. My neighbors have had their septic systems pumped by this company and liked the price. Perhaps pump outs are the only service Clear Flow can handle.
I very rarely write reviews but in this case feel my neighbors and potential customers should be warned. I contacted Clear Flow 3 weeks ago after a neighbor recommended the company's septic services with a recurring issue I had with float switches failing after about 2 years and needing replacement. The nice admin who took my call could not provide a price for a new float switch over the phone and insisted that she would have a contractor in my area come out for a free quote the next day. Got a confirmation text that someone would be there by 9am and they showed up after 3pm. Charged me $175 for a service call and spent about 10 minutes putting the tank alert and float switch cables into some pvc. The breaker continued to trip as it has in the past when the float switch went bad so I called back for help. The admin offered to send someone back to investigate since I had already paid for a service call and the tech did not as far as I know diagnose the issue. No one called or showed up. Another week goes by and I call again early this time and spoke to Shaun who said a tech in my area would call within 45 min. No one called or showed up again. I call back the next morning at 9am and speak to admin asking if someone was coming out today and explained that no one has come since the first appt 3 weeks ago and I'm still having issues. She sounds flustered and impatient and says she is just getting in so needs to log into her systems. Puts me on a brief hold and comes back as the rudest admin I've ever spoken to telling me somehow this is my fault even though she realized no one ever sent me a quote for repair or recommendation for resolution to my recurring issue. They send me a $895 quote for a brand new pump when my pump still works and in the past it has cost less than $200 with other septic companies to replace the float switch. The owner/admin is now trying to say they explained to me that they don't replace float switches all along and they had advised me to contact another company 3 weeks ago? Just a bizarre and completely unexpected excuse for their poor communication and terrible customer service. My neighbors have had their septic systems pumped by this company and liked the price. Perhaps pump outs are the only service Clear Flow can handle.
820 W Landstreet Rd, Orlando, FL 32824
Plumbing Service