Best Appliance Installation in Orlando FL

Needed a hot water heater replaced and discovered that Jason was by far the most affordable option out there. He was very professional and got the job done quickly. Very kind and super easy to work with. I have definitely found my person for future handyman projects!! I've been on a tight budget so his prices made everything doable for me. Very thankful!!!

Outstanding plumber, repair and handyman. My first list was plumbing needs from changing faucets to fixing leaks and water heater issues. Second list included grouting, changing a light to ceiling fan and did some small handyman work. He quoted a price that was that was right in the ballpark!
My list was checked off and I am very pleased with his professionalism and hard work. He's a get to the point and focuses on doing the job right the first time.
We appreciated all he did and would recommend him 100%

Unreliable...you want a handyman you can count on.  The job was started and was supposed to be complete the following week and Jay discontinued contact.  Now we have a half complete job and a lot more work that needs to be complete and need to find additional services.  Go elsewhere.

Over the weekend, I had a family gathering for father's Day, and the topic of the Family Value plan came up. Including myself, 8 of us utilize this plan and services of Ace in the Kissimmee and Orlando areas. The benefits of the plan, I love. Helping prevent a lot of major issues from occurring down the road.  This is genius and pays for itself and is extremely useful for my elderly family members.

The issue that drove this negative review is your customer service with the family plan team. This surprised me but didn't really surprise me. You have a representative with the Ace Family team named Samantha. I have spoken to her a few times, along with my aunt, uncles, friends, and a few neighbors. NO ONE had anything worth pleasing to say about this individual. Being that we are a part of a Family VIP program, it really doesn't feel that way. No warm welcome feeling. Yes, we all received a package in the mail, but that's it. No phone call, no check-in. When speaking with Samantha, she never takes accountability. Never fails to tell you,  she is not a technician or it is not her department. She spoke to my aunt and uncle as if they were incompetent. I have yet to have a a courtesy or empathic experience her. I called and mentioned I had AC issues, and instead of saying sorry to hear that. Nope, you have the wrong department, and customer service can schedule that. When facing any issues, this is the person in charge of assisting me?  Nothing about Samantha is professional. She got into it with my uncle and my neighbor over updating his payment.  My neighbor actually drove to the office back in March because of her attitude on the phone. How do you have someone of this caliber managing VIPs? I have had to call in for maintenance. She's not calling us or following up in 6 months. Everytime you speak with her, she's combative and argumentative. Samantha speaks over you and then had awkward moments of silence. Am I speaking to a human at this point.

Ace is a great company, and myself, family, and friends have spent a lot of money with the company and plan to continue, but I refuse to work with people like this Samantha person. If I am paying for a service, I should receive the utmost support and respect. Treat me like family, and not like someone that is bothering you. Lead with integrity, honor, and respect. You are not better than anyone else. You should NOT have people like this working for you. It is giving your company a horrible reputation.

I bought their maintenance service package and when they came out to check it they did not find the freon Lee causing the problem and try to tell me the problem was the ductwork and we're willing to replace it for only $15,000 ! I found a better service they found the freon leak and indicated that ductwork replacement was not necessary at this time . They keep calling me to set up a maintenance appointment and I don't want to have anything to do with them ! They can keep their maintenance service package