Best Water Filtration System Installation in Omaha NE
Plumbing Service
This is my second time using them for drain problems. Was referred by a friend. They are very reasonable and owner is very professional. Would recommend them to anyone.
11075 S 204th St, Gretna, NE 68028
Plumbing Service
I should begin by saying I have used Burton Plumbing in the past without any significant complaint. However, the last time I used them (Dec. '10) changed that.
I needed to have a gas line capped because we were moving. The people to whom we were renting our house had asked that we have the job done professionally. This particular line went into our dryer. We were under a significant timeline as we were donating the washer and dryer to Habitat for Humanity and they were picking them up the next day. I called one business who said they could do the job for $140.00 (I thought) but they couldn't get out until the following day. Too late - I needed faster. I called Burton. They said they could get someone out that evening. I didn't get a price over the phone, but was assured I would get up-front pricing when the service person came to our house.
Man, did I ever get up-front pricing. When the service person arrived, he told me the job would cost approximately $350.00. I was able to say, You've got to be kidding. but otherwise was speechless. My mind raced as I tried to think how I could get someone else to do the job within my timeline. The service person commiserated with me, but told me the job coding tied his hands. I mumbled something like. I don't believe this. and told the person a competitor had quoted me $140.00 over the phone. A long, awkward silence ensued.
Finally, the service person said he thought he could code the job differently and reduce the price to $150.00. Would that be acceptable? I said I thought I could live with that price. He started the job, but didn't have the right sized wrench so went out to his truck to get one. Total time to do the job: 5 minutes. If he had had a wrench that was the correct size with him, I believe the time of the job would have been closer to 30 seconds.
We're done. Time to write up the bill and pay. The service person fiddled with his little hand held computer and after several minutes said, It's not letting me use that one job code. I'm going to have to go back to the other code and charge you the higher price. I should have refused to pay and told him to leave and if anyone had a problem with it, they could call me. I didn't do that. Wimpy me.
I got a follow up call from Burton about 5 minutes after the service person left. I expressed my extreme displeasure and used phrases like 'price gouging' and 'bait-and-switch'. The poor girl on the other end of the line was at a loss for words. She said she would have a service manager call me - probably by the next day. No one called me the next day. I, however, called that competitor that had quoted me $140.00 over the phone. Maybe I hadn't heard correctly.
I hadn't. It wasn't $140.00, it was $120.00. I verified that $120.00 was total cost and not just the cost to send someone out. $120.00 - total cost.
I finally heard from Burton about ten days later. They couldn't run the bank card because the service person hadn't correctly copied the numbers. I took the opportunity to again complain about how I was treated. I again was told a service manager would call. And again, nothing but crickets from Burton.
Accusations of price gouging and bait-and-switch are bad enough, but I believe Burton's greatest sin here is that they didn't care enough to follow up with an unhappy customer. They're apparently big enough that they don't have to. Shame on them.
P.S. I apparently can't give 0 stars as a rating. So Burton lucks out and gets 1 star. They don't deserve it.
I needed to have a gas line capped because we were moving. The people to whom we were renting our house had asked that we have the job done professionally. This particular line went into our dryer. We were under a significant timeline as we were donating the washer and dryer to Habitat for Humanity and they were picking them up the next day. I called one business who said they could do the job for $140.00 (I thought) but they couldn't get out until the following day. Too late - I needed faster. I called Burton. They said they could get someone out that evening. I didn't get a price over the phone, but was assured I would get up-front pricing when the service person came to our house.
Man, did I ever get up-front pricing. When the service person arrived, he told me the job would cost approximately $350.00. I was able to say, You've got to be kidding. but otherwise was speechless. My mind raced as I tried to think how I could get someone else to do the job within my timeline. The service person commiserated with me, but told me the job coding tied his hands. I mumbled something like. I don't believe this. and told the person a competitor had quoted me $140.00 over the phone. A long, awkward silence ensued.
Finally, the service person said he thought he could code the job differently and reduce the price to $150.00. Would that be acceptable? I said I thought I could live with that price. He started the job, but didn't have the right sized wrench so went out to his truck to get one. Total time to do the job: 5 minutes. If he had had a wrench that was the correct size with him, I believe the time of the job would have been closer to 30 seconds.
We're done. Time to write up the bill and pay. The service person fiddled with his little hand held computer and after several minutes said, It's not letting me use that one job code. I'm going to have to go back to the other code and charge you the higher price. I should have refused to pay and told him to leave and if anyone had a problem with it, they could call me. I didn't do that. Wimpy me.
I got a follow up call from Burton about 5 minutes after the service person left. I expressed my extreme displeasure and used phrases like 'price gouging' and 'bait-and-switch'. The poor girl on the other end of the line was at a loss for words. She said she would have a service manager call me - probably by the next day. No one called me the next day. I, however, called that competitor that had quoted me $140.00 over the phone. Maybe I hadn't heard correctly.
I hadn't. It wasn't $140.00, it was $120.00. I verified that $120.00 was total cost and not just the cost to send someone out. $120.00 - total cost.
I finally heard from Burton about ten days later. They couldn't run the bank card because the service person hadn't correctly copied the numbers. I took the opportunity to again complain about how I was treated. I again was told a service manager would call. And again, nothing but crickets from Burton.
Accusations of price gouging and bait-and-switch are bad enough, but I believe Burton's greatest sin here is that they didn't care enough to follow up with an unhappy customer. They're apparently big enough that they don't have to. Shame on them.
P.S. I apparently can't give 0 stars as a rating. So Burton lucks out and gets 1 star. They don't deserve it.
5010 F St, Omaha, NE 68117
Plumbing Service
The front desk acts a line of defense if a customer calls with an issue. The receptionist has no authority to resolve anything. Whenever you call the managers are always in a meeting. Feels like they hope a customer will move on and stop bothering them about getting an issue resolved. Literally had to demand for a manager to call me. When I did get a call back she purely admitted due to their costs they pass the buck to the customer as she said all businesses do. Charges double or 3x more than anyone after I got quotes in the area. Also went on a Tirade that felt like she was being treated like a victim for overcharging clients. Talked down to me in her explanation on how the world works like I was an idiot.
7065 Maple St, Omaha, NE 68104