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Plumbing Service
Burton Plumbing uses scare tactics to try and sell you equipment you don't need.
Elizabeth pretty much nailed my experience - I had a technician come out for an inspection and a cleaning a few months ago. With the understanding that my heater was overheating and therefore cutting off before my home reached the proper temperature, I was instructed to replace the overheated element ($150), re-insulate the air ducts ($350) , and replace my thermometer ($200).
When I had another technician from another company come out two weeks ago, he agreed that the overheated element needed to be replaced. However, this new technician took the time to show me how I could replace the thermometer AND how easily I could fix the air ducts on my own.
The most exasperating issue, though, is the fact that there is a valve in my air ducts that can open and close: open and air flows freely into my living room - closed and no air flows. The new technician showed me this, opened it up for me, and now my heater works better than it ever has (duh, because the air is actually flowing).
Burton was prepared to charge me $700 for an issue that, in reality, was not even going to fix the problem. Did they do this on purpose? I like to think not. Did they miss basic components of my system? Absolutely.
Whether or not Burton trains their technicians in scare tactics is beyond my comprehension. Regardless, incompetence at this level and on this scale is not acceptable. If you decide to use Burton, use caution as well.
Elizabeth pretty much nailed my experience - I had a technician come out for an inspection and a cleaning a few months ago. With the understanding that my heater was overheating and therefore cutting off before my home reached the proper temperature, I was instructed to replace the overheated element ($150), re-insulate the air ducts ($350) , and replace my thermometer ($200).
When I had another technician from another company come out two weeks ago, he agreed that the overheated element needed to be replaced. However, this new technician took the time to show me how I could replace the thermometer AND how easily I could fix the air ducts on my own.
The most exasperating issue, though, is the fact that there is a valve in my air ducts that can open and close: open and air flows freely into my living room - closed and no air flows. The new technician showed me this, opened it up for me, and now my heater works better than it ever has (duh, because the air is actually flowing).
Burton was prepared to charge me $700 for an issue that, in reality, was not even going to fix the problem. Did they do this on purpose? I like to think not. Did they miss basic components of my system? Absolutely.
Whether or not Burton trains their technicians in scare tactics is beyond my comprehension. Regardless, incompetence at this level and on this scale is not acceptable. If you decide to use Burton, use caution as well.
5010 F St, Omaha, NE 68117