Best HVAC System Maintenance in Omaha NE

These guys are the best. Handled everything that I needed and did an excellent job. Everyone that l talked to Becky in the office and the 2 gentleman that did the installation were fantastic. Highly recommend this business.

Called Burton at 10am on a friday morning because our kitchen sink would not drain at all.  Told us they would be out between 12 & 5 that day.  Gave my husbands cell number to call when they were on their way because we both work.  About 2:30 get a call on my cell phone (not sure why they called it when we never gave it to them to call) and said they were running a little behind but should be out soon.  5:30 rolls around still no one shows or calls.  We call them back and they say they are still behind but will definitely be out tonight still.  7:30pm...still no one shows and they call my cell again, still running behind but will still be out.  8:30pm another call....Sorry we aren't going to make it tonight, can we do it tomorrow?  I tell them that with 3 children all playing basketball we will be in and out all day.  They ask what time would work best for me, so I tell them between 11-1.  That is about the biggest time frame I had that I would be home.  They say...Sorry, that won't work for us...can we pick another day?  I said..this is my kitchen sink.  I could see if it was just one of my bathroom sinks, but kind of need a kitchen sink to drain without waiting 3 days for someone to come snake it.  Told then nevermind...next morning called another well know company and they said they would be out shortly.  

Sorry but I could never recommend Burton when they just keep putting off customers like that.  Makes me wonder if it was a bigger job then just snaking a drain, if they would have been out faster.  If you couldn't come out that day, you should have just told me you were super busy and I could have called another company then instead of waiting and waiting for you.  Then I also wouldn't have had to give you a bad review and might have tried you again next time I had a problem.