Best Electrical Panel Repair in Omaha NE
Plumbing Service
If you're plumbin' is hurtin'- DON'T call Burton! We had a backup in our main drain, they came and unclogged it on Saturday. The tech recommended to have a camera go down to see what is happening. The guy came yesterday (Thursday), saw a blockage further down, so he called another guy to come back and snake.
They did not explain any potential issues or problems before starting the work. Once they got started, the cable got stuck in the pipe, then they sent the camera down, which also got stuck. Then, the person told my husband that the pipe broke where they were stuck, gave three price options which would cost us $3800-$5800 to fix. Somehow, they did get the camera out, but they cut off the cable and left it sticking out and duct taped to the pipe. They basically said there is nothing they could do and it is now our responsibility, and to call them when we wanted them to come back. I cannot use my plumbing now, which is awful considering my 13-year old has the flu.
After they left, my husband spoke with their supervisor, Chris, and it sounded like he was basically reading from a script of canned things to say when customers complain. He said that the tech explained the three stages of tree root issues, and how the pipe could have been weakened. THIS WAS NOT TRUE. The tech did not explain this nor did he explain the potential issues of cables breaking or the costs for fixing the pipe depending on the stage. The costs were not given until the cable was already broke, and the techs were leaving. I called the company right after the techs left at 4:20pm to talk with Chris myself, who was unavailable. I also asked for a call back by 5pm so that I could make plans to figure out what we could do to fix it as soon as possible. I did not receive a call back until 8:55am this morning (Friday).
The conversation with Chris was very unproductive and he stated that they did not know the severity of the pipe before going in (why the camera then?) and the reason that they do not explain the potential for the cable breaking is because that is rare, and against their best practices. They don't want to be viewed as using fear tactics to sell their services, which is also a complaint that he has received before. He said that apparently I prefer a particular communication style.
I told him I believe that best business practices are being up front and honest about the big picture with the customer, especially when this could cost thousands of dollars to fix. We should've received the options or knowledge of what could happen BEFORE they started the second snake to make an educated choice. Our plumbing was working before they got started, but now it is not and it was because of their equipment. He would never take any responsibility for this situation and said it is a matter of opinion about how the conversation could have been better yesterday.
When I asked what he could do for us, he said would have to talk with the tech again to see exactly what needs to be done and maybe could change their schedule to get someone out there tomorrow (Saturday). I declined as it was clear they do not care about us or our situation as I should have been contacted yesterday and been a priority call today. We have already called another company to come and do the work today (Friday), but I told him I will send him the bill. I also plan to file complaints with the Better Business Bureau and the Attorney General's office for misleading marketing tactics and poor service.
They did not explain any potential issues or problems before starting the work. Once they got started, the cable got stuck in the pipe, then they sent the camera down, which also got stuck. Then, the person told my husband that the pipe broke where they were stuck, gave three price options which would cost us $3800-$5800 to fix. Somehow, they did get the camera out, but they cut off the cable and left it sticking out and duct taped to the pipe. They basically said there is nothing they could do and it is now our responsibility, and to call them when we wanted them to come back. I cannot use my plumbing now, which is awful considering my 13-year old has the flu.
After they left, my husband spoke with their supervisor, Chris, and it sounded like he was basically reading from a script of canned things to say when customers complain. He said that the tech explained the three stages of tree root issues, and how the pipe could have been weakened. THIS WAS NOT TRUE. The tech did not explain this nor did he explain the potential issues of cables breaking or the costs for fixing the pipe depending on the stage. The costs were not given until the cable was already broke, and the techs were leaving. I called the company right after the techs left at 4:20pm to talk with Chris myself, who was unavailable. I also asked for a call back by 5pm so that I could make plans to figure out what we could do to fix it as soon as possible. I did not receive a call back until 8:55am this morning (Friday).
The conversation with Chris was very unproductive and he stated that they did not know the severity of the pipe before going in (why the camera then?) and the reason that they do not explain the potential for the cable breaking is because that is rare, and against their best practices. They don't want to be viewed as using fear tactics to sell their services, which is also a complaint that he has received before. He said that apparently I prefer a particular communication style.
I told him I believe that best business practices are being up front and honest about the big picture with the customer, especially when this could cost thousands of dollars to fix. We should've received the options or knowledge of what could happen BEFORE they started the second snake to make an educated choice. Our plumbing was working before they got started, but now it is not and it was because of their equipment. He would never take any responsibility for this situation and said it is a matter of opinion about how the conversation could have been better yesterday.
When I asked what he could do for us, he said would have to talk with the tech again to see exactly what needs to be done and maybe could change their schedule to get someone out there tomorrow (Saturday). I declined as it was clear they do not care about us or our situation as I should have been contacted yesterday and been a priority call today. We have already called another company to come and do the work today (Friday), but I told him I will send him the bill. I also plan to file complaints with the Better Business Bureau and the Attorney General's office for misleading marketing tactics and poor service.
5010 F St, Omaha, NE 68117