Best Trench Digging in Newark NJ

They advertise 24 hour emergency service but never responded to me.  I called about a leak and the woman who answered took my name and number and said she would send it to the technician and he would call me, but I never got a phone call.  Apparently, the only thing that got their attention was the negative review I left on Google.  A got a response and was asked to call them, which I did.  

I called 3 times and they didn't answer...then someone calls back and transferred me to the owner.  He admits that there was a problem with communication and the tech never got my message.  But he seems annoyed that I left a negative review and implies that I'm being unreasonable because he saw my history of reviews on Google and I have high expectations.  

I am a customer and the customer is the reason why businesses thrive so to imply that a customer shouldn't have high expectations when you advertise quality service and the customer is paying their hard earned money is absurd.  The alleged owner apologized in a very sarcastic tone and even questioned why I would leave multiple negative reviews.  Seriously?  His company dropped the ball and left me high and dry during an emergency situation and they were expecting praises?  The nerve!  

Part of being a business owner means you have to own your mistakes instead of guilt tripping the customer into thinking they are unreasonable.  I didn't even have to call them back to report my experience.  I thought I was doing them a favor, but to add insult to injury to the owner had the nerve to be cynical and condescending.  Everything I said in my negative review was TRUE.  He could not dispute the facts, yet he's annoyed with my review when his company engaged in poor service.  How is that my fault?  All I tried to do was give them my business.  I stand by my statement that the one star review was well deserved.  After talking to the inconsiderate owner though, zero stars is more appropriate.