Best Sewage Cleanup in Newark NJ

At the heart of a service profession, there has to be, well, heart.  Recently a cleaning service damaged my shower head.  In the terms of our agreement for repair, we were to use Roto-rooter.  As this was not our normal plumbing service, we were a little hesitant, but agreed.  Within a short period of time, Victor, employee 1301, was at my home assessing the damage.  Courteous, as he made sure his booties were on and things were clean.  Upon determining that the problem could not be fixed given the nature of my shower unit, he informed me that he would have to research suitable replacements.  When asked how long (and assuming that he would say days), he said in a few hours.  He researched and got back to me within a few hours.  Upon working out the financials with the cleaning service, I informed Victor that I would like to go ahead with a certain unit.  He informed me that it would be available shortly.  I booked the appointment for Saturday morning.  To my surprise and pleasure, he was on time again and with a supervisor, Peter, employee 2031.  With initial estimates of 4-6 hours for the job, I was very pleased in that the job was finished within 1.5 hours.  Both Victor and Peter worked efficiently, professionally, and quickly.  Each step of the way was explained to me, including the replacement/repair process and how to use the new unit.  The two made sure things were cleaned up and  that everything was to my satisfaction.  I was very pleased with the service I received as well as the professionalism of both of these employees.  I wish it always worked like this!  I write this with the chance to win...but also to show the heart and caring of these two employees.