Best Electrical Panel Installation in Nashville TN

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

Trustworthy, dependable. Very happy with the plumbing work and AC work they have done.

Lee Company has already been to our home twice: to add a supply line for a gas dryer and to perform routine maintenance on the HVAC systems.  On both calls the technicians called when enroute and arrived early in their scheduled windows.  All work accomplished in a timely fashion.  Both teams cleaned up things before they left.  Prices were reasonable.  I even signed up for an annual service plan.  Good folks!

You can't base a company due to one employee but after spending $26,050.00 with a company for 2 new units for a residential home one would expect to be treated as a valued customer .  First of all we did receive 3 bids from reputable companies and out of those the salesman/ project manager that we liked the least was the one with the Lee company .  We went ahead and went with the Lee Company  simply because of the companies reputation .  The units are fine the Installers were great . The issue was the salesman / project manager . As my spouse and I were outside looking at the upstairs unit the senior installer had called the Salesman / project manager and had him on speaker phone . The installer ask where the second crew was because they had scheduled two crews for installation due to having 2 units .  The project manager told the installer to go ahead and set the second unit up because the other crew was behind . The installer told him they could not set it up because the pad had not been delivered , the project manager got irate and said I DONT CARE what you have to do JUST make it work . Once again the installer explained that it would not work !  The project manager repeatedly keep telling him to just make it work .  I dont care who you are that's not what a homeowner wants to hear after spending twenty six thousand dollars with a company . So the saleman / project manager didn't care after the sale he just wanted it done even if it were wrong . So if your in the Sumner County / Hendersonville Tn do yourself a favor and get a different saleman  not Anthony Grayson , or do business with another company .  I did reach out to the company and they issued an apology but somehow we still feel like we were just another number and the job was done .  Wonder how the Governor would like how one of his project managers conducts business with his company .

Scheduled twice and twice didn't show. Being friendly doesn't entitle someone to leave their customer at home all afternoon waiting with no response when asked about an estimated time of arrival. I had to schedule time to be home twice for a no show

I learned a valuable lesson today. I scheduled an estimate to have a few new outdoor receptacles put in. When booking the appointment, they make you agree to a Service Call charge - even for a quote.  Assuming their quote would be in line with other quotes I was getting, I agreed.

This should have been the first warning sign.  

When the tech got there, he was polite.  However, his estimate was way higher than others I've received. In addition, other electricians provided different installation options which will save me a considerable amount of money than the way they wanted to do the installation.

When I commented on how high the estimate was, he magically dropped the price a bit - but not that much.  He told me he has to quote a certain way and has no control over it.  This might be so the techs can't charge what the service should be and instead charge what the company wants.

So it appears their business model is to charge people to come give an estimate that is way too high so they don't have to do the work and still pocket the service call fee.  

Nice racket.

We have used them for several years. But never again. We were told different days that a part would be in and we're pushed to install a new HVAC.   Bottom line, we got another company that came the day we called and installed a new unit for $2000 less.  Had to ask for maintenance to be done on our main home that they usually do in spring.  Have cancelled maintenance contract and going with another company.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Let's start with pros:
They had appointment availability within 24 hours
They were on time

Now to my experience:
It was less than good. I was unable to get even a price range for a simple service over the phone. I would pay $49 (minus a $20) coupon just to get a quote. I was in a rush to get the service done so took the risk that the charge wouldn't be extraordinary to the service as it was very simple, I just didn't have a ladder tall enough to change a battery in a smoke detector. From there I found myself paying twice what another company quoted me- another company quoted me $50 upfront, no service call fee (of course I would understand if when they arrived that it would be more if I misrepresented the job or something unexpected was discover) and my full bill pre coupon was $99 with Lee, nothing additional needed- exactly what I explained over the phone. I went forward with the service because even if I didn't I would owe $29 for nothing, then have to wait and pay the other company $50 to end up at the same price in the end. The experience continued to go downhill. Between lack of communication of scheduler to technician, pricing, and an inappropriate comment made to me by the technician (explained to me as a joke) while in my home, I was done with Lee.

I did reach out to them as I felt they needed to know my experience to improve, with no plans other than to let them know why they lost my future business and hopes they don't treat another homeowner the same way.

I talked with a manager, who after a lengthy discussion and explanation that while I believe sometimes paying premium is worth it because you get what you pay for, my experience did not warrant premium pricing or even a second chance. And that while I was happy my battery was replaced, I was not happy with my experience.

At the end of our conversation, he offered to make the situation right and coach the individual and make sure I am taken care of in the future.

For this, I have bumped what I originally considered 2 stars to 4 in hopes the team was just having and off day, as I get some teams have. I will acknowledge that even though the experience from start to finish was lacking customer service, or competitive value that in the end doing the right thing for the customer is telling of the business's character. The manager did more than the right thing this afternoon and went above anything that I expected out of the conversation. So I will hope that the experience is a one off, atypical of normal encounters, as they have explained.

I would recommend Lee based on:
Timeliness
Availability
Scope of work they handle
Caring about their reputation and customer satisfaction and retention

I will caution, if you are concerned about comparing vendors, Lee does require a dispatch fee to quote and earn your business.
If the job is small, be sure to consider that fee isn't applied as a credit to work, it's in addition. They of course do not do any work without consent of pricing so you can decline the work, but will still owe the service fee.

I still think it would be ideal to have a best case worst case scenario so that customers can plan accordingly and schedule a service call they can't afford or is not competitive and then be stuck with a bill for the call. This is why I cannot rate it 5 stars.

It's too unpredictable and the idea that you pay for a bid when there is competition in the marketplace doesn't sit well. Would you pay an entrance fee just to see what the price on milk was at Whole Foods cash Kroger? No, you would be able to compare the two before owing either money and chose which product and experience you preferred to pay for and judge the value accordingly.

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!