Best Gas Water Heater Repair in Nashville TN

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

We had standing water in our house and I had no idea where to turn I called on his plumbing and he asked me some very pertinent questions and then told me I needed to check with a leak detection company first before having him come out I did thatAnd they determined that the leak was caused by blockage in my heating and air-conditioning condensation training hose I will definitely call on his plumbing again when I need plumbing work done because of his honesty

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

Joe is fantastic.  Does great work, responds quickly, is very reasonably priced and -- as an added bonus -- is fun to talk to. I highly recommend him!

fast, friendly and expert service!  did a really great job and I'm very happy.

James took on a whole new challenge for me.
I have moved to the area from Michigan last week. I am living in my RV which had developed a clog in toilet black water tank. Lots of people offered to help with no success. So I reached out to James who willingly accepted the challenge.
It was a nasty, gross job, but he stuck with it. And he successfully unclogged my toilet!
I cannot express how happy that made me.
James is a very friendly, family man. He never gave up. I very grateful.
I highly recommend his services. And if I ever need a plumber again he is the man I will call.

Overcharged by a LOT to recharge air conditioner. R410A refrigerant is $23/lb for a 25lb bottle. I was charged $77/lb to fill my 12lb system. Very costly, making a 200% profit on refrigerant is pretty despicable

The owner, Jacob, showed up in Covid mask; which I don't really care about, but I appreciated his respect and conscientiousness. We were switching from a single to a double bathroom vanity and needed water moved from floor to wall and drains moved. Jacob worked around our schedule even though it meant coming out a second day instead of finishing in one day. He ran into a few unforeseen issues on the second day arriving a few hours late because of an emergency at another client's home. Still, Jacob didn't try to reschedule, but stayed on our job until after Midnight to make sure the job was finished and done correctly. He did an excellent job, was respectful to us and our home, and was very clean. Definitely recommended.

I had a leak in my front yard, which made me wonder if my main water line was leaking.  I dug up my yard to find the spot and sure enough, it was the main water line that had a substantial leak.  I looked on Yelp and found Jack Ward & Sons, so I gave them a call and Andrew was able to come out the next day.  Before he came out, I did my research on what the cost was to replace a main water line, which didn't make me very happy.  When Andrew came out, he said I had the original galvanized pipe, which was now 50 years old, so a simple patch would not hold; I would need to replace the whole line.  He worked with me on the price, which initially made me very happy.  They came out the following day (Saturday) to do the work and even though my yard is not the prettiest thing in the neighborhood, I was extremely impressed with the work Andrew and his other guy did.  I will DEFINITELY be using them for any future plumbing needs.  They even gave me some helpful tips on how I could improve other plumbing aspects of my house, as they were in my crawl space.  Needless to say, I will refer them as long as I live in Nashville.  Thank you for helping improve the efficiency of my home!!

I called for service and they responded the same day. The crew jumped right in and had my home serviced very quickly and Professionally.

My heat went out and I was worried since some lows of 17 were forecast for the near future. I have a tight budget and had been slow in calling anyone - dreading the cost. I am fortunate that I have 2 separate units - upstairs and downstairs. It was the upstairs unit and we had been making it okay in our upstairs bedrooms. Due to a few recommendations, I called Lee Company. The technician quickly told me that both my units were dead - that my downstairs must be warm due to good insulation. He stated that it would take a long time to get the part for the upstairs unit - if it would even be possible to get it. He brought the installer back the next day to give me a quote. Both the technician and the installer confirmed that both units were dead - even though they were standing in a warm room with freezing temps outside. I was told that they had the units in stock (no choice of units was given) and that the price would go up by the first of the month, but they could get them installed before the low temperatures - if I gave them the go ahead. At this point I had not been offered a written quote or any information about the recommended units. I asked for the quote to be emailed. A few minutes after they left I received a quote for almost $16,000 - with a cancellation clause that stated that immediately upon signing I would be responsible for 15% for a cancellation and restocking fee. The dead downstairs unit has continued to keep the area warm. Another technician (obviously not with Lee Co) quickly realized that the upstairs unit needed a part that cost less than $60, He was able to get the part immediately and It took less than 20 minutes for him to install it. I would never have expected this type of scam from Lee Company.

David Bryant

When he comes to give you a quote, he will tell you how good he is and that he will back up his work for a year.  He is easy to believe, since he is a very polite young man.  He did the work with a few hiccups.
This is what everyone thinking about hiring David needs to know!  

We hired him to install new propane lines, convert the new stove to Propane, install a couple electrical outlets, and put in a new Mini Split HVAC System.
He does not stand behind his work at ALL!
* The first problem was when we went to use the new oven.  It didn't work!  It was just before Thanksgiving so when we called to discuss the problem, he said that he had company and that he couldn't come until the following week.  Then he stated that it was a warranty issue with the manufacturer since the stove top worked fine, further stating that there was a blockage in the line to the oven, also stated he would charge us for the call.
After convincing the Manufacturer to replace the stove, the day before the new stove was to be delivered, we pulled the stove out to check the connection and Low and behold David Bryant DID NOT complete the work correctly! He failed to switch the gas pressure regulator lever to the on position!!!
* Second problem, we had to move one of the electrical outlets that he installed.  We already had the new wires in, he only had to put the electrical plugs in the new boxes.  When we opened the electrical outlet to move over, we noticed that the wire connections had not been tightened down properly.  We had to check all 4 outlets, only 1 of the 4 was correct.
* The biggest problem is the Mini Split HVAC system he installed is not working properly and he will not return our calls or text messages. So, we had to hire someone to come fix his work!  When he originally installed the unit, a factory flare fitting he connected blew off creating a mess. That he did not clean up.  His flare fitting connection was over tightened damaging the fitting and causing a leak.
So, in his business descriptions he states that he:
*  provides QUALITY heating and cooling and electrical services big and small.  
* What sets him apart from other contractors: Customer satisfaction is my job I just provide that through heating, cooling and electrical.
* We are best known for: Doing the job right and customer satisfaction.

Would I recommend Bryant Services to anyone?  Unfortunately, we did.  Hopefully they did not hire him.
We have found out the hard way that his work is not quality, he does not back up his work and if you have a problem with something he has installed he simply does not answer your call or return your text message.

Disappointed R & R

I had a wonderful experience.  The plumber was knowledgeable and friendly.  The best part is that the service was very reasonably priced compared to other services we have used.

Kris when above and beyond. He was out within an hour when our kitten went missing and the vent cover had been found removed. We recovered the missing kitten. They did an amazing job during a stressful situation. Highly recommend. Good people.

first the good:
provided a very clear quote with the work and service involved. we were given details on the equipment and parts to be installed
when some issues with the electrical came up, they found solutions and got it to work without added charges
the installers and then the electricians who came were super nice and professional, staying a lot later than expected

the neutral:
they are rather expensive, even compared to prices/quotes I got for my properties in Boston (generally speaking Boston is about 30% more expensive than nashville on average, and even more when you factor in boonies). but, they felt solid enough
I am not a fan of Gov Lee at all and if not for florida and texas would say he's the worst governor in the entire country. I know he's no longer afiliated with the lee company, but it is his family's business and i'm sure he still has a lot of $$ interests, etc.

the negatives:
the electrician folks had to come a day or two later to do the wiring correctly, but they had no information at all related to what the installers did, and then they ended up ripping it all out and redoing it, which is just an awful lot of extra time and hassle, and as a result we lost the very last open slot in our electric panel. a small thing but the electricians kept repeatedly asking me technical questions that I would have assumed should be handled between them and the installers as they are all employees of Lee.
they wouldnt really even look at or help with any of the ductwork and randomly threw out a quote of $7k to completely redo it all--it just had some unattached ducts and mediocre settings for the airflow (too much to some spaces, too little elsewhere). An hvac professional could have gone in and adjusted it all in less than an hour with less than $100 in material. I did it myself with some trial and error and help from a family friend over the phone (hvac pro, but over 1000 miles away) so we got it done, just took me the better part of a day plus a couple return trips to the crawlspace. I would have paid $400-500ish for them to do the work, but I can also respect if it's not part of their general wheelhouse. I'm including that in the negative solely because their website implies they would do this sort of work as well. In boston, I had a few indepentent hvac guys I could have called and woud have  shown up and taken care of it quickly and easily for under $200. But, we're new to TN and dont have a super trustworthy network of people yet.

Overall, happy with the job done and the system works well. In the future, I'll likely purchase equipment myself and just hiring an electrician. But, if its for something complicated and/or involving a lot of moving parts and I'm pressed for time as well, I won't hesitate to use them again. I'll add some photos soon! 2 months or so later and the system works really well.

OVERCHARGES CUSTOMERS!  I bought to install a new garbage disposal.  When their plumber arrived I asked what the hourly rate was...$160/hr was the answer.  So after only 40 minutes he told me it would be $325.  WHAT I BALKED??? I thought I was on your annual plan....then he dropped the charge to $290.  
After a week this disposal was too loud so I bought a quieter model & had JOSLIN PLUMBING  do the new install for only $150.
RESULTS- I OVERPAID BY $140 by using LEE COMPANY!!
DON'T USE LEE COMPANY FOR YOUR HOME SERVICES!  THEY OVERCHARGE YOU!!!
Steve / Franklin