Best Appliance Installation in Nashville TN

I cried when we got our electric bill in July of 2015.  It was $548.31!!!  Despite our two A/C units running nonstop, the house was unbearably hot (we had the thermostat set to about 74 degrees, but it was at least 80 at all times).  

We called Helton's to come out and help us.  After Helton's installed our new system, the electric bill immediately dropped to $184.43 in August--the hottest month of the year.  That's a savings of $363.88!

And if you compare year-to-year from our new system to the old one, we had a savings of $107.39 in August from when the old, undersized, contractor-installed system was working correctly.  The new system cuts our household electric usage almost in half.

We are extremely happy with the new system Helton's put in.  My dad was here when they installed the units because my husband and I were out of state.  He said they did an EXCELLENT job, which is high praise because my dad does everything with excellence and is a perfectionist!

The reason I rated them 4 stars instead of 5 is because we did have a minor issue with the attic vent fan they installed not shutting off they way it should.  It took two service calls after the initial installation to correct the problem.  I think it's because the techs are still learning, but the owner obviously knows his stuff.  Once the techs' knowledge gets up there with the owner, this will definitely be a 5-star company!  They are very friendly, were on time, and handled a very difficult installation situation very well.

We would definitely recommend them!

I called Jim Drury because I identified a problem in my range top ventilation that Homeworks installed probably over a year ago. Within a week he sent out one of his fine crew, Devon, to take care of the problem in less than a week. My points? 1. Deal with somebody that doesn't forget about you after the sale. 2. When you see that a firm can keep good employees, you know they are doing something right. (Devon was one of the installers on the original job.) 3. I highly recommend Homeworks.

James was excellent to work with! He got our gas line ran the same day. Definately recommend him!

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

Self assessed I might have a main line blockage aroundsmidnight and within 12 hours my problem has been fixed!!  Brent came out first thing in the morning and was knowledgeable, informative, communicated clearly all my issues, had a great attitude and overall performed a very professional service! Expecting not to need further help, but would definitely use Jewel again!

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

When our water heater quit on a holiday weekend, Southern Service was quick to come out and replace the tank (for a price we were very happy with).

We use Lee Company and twice a year they check Heating/AC and out electrical. This is a straight forward company with honest service personnel. I also like very much receiving a military discount when we need work to be done.

They call ahead, put covers on shoes for entering the house, review everything, take photos, and explain everything as detailed as you would like. Even when work is required or they find something they don't do a hard sell. They may say this has to be done or they may say you might want to schedule this as this should be done every say 5 years for duct cleaning. Then they can give you the price and you can decide on the scheduling.

Taking pics of my A/C  or him standing next to the unit would do little to aid this review. The proof is in the satisfaction. We are totally satisfied.

I had an issue with my side by side refrigerator and contacted Lee Company. I am so pleased with the readiness and quality of service shown and given in such a professional and timely manner! They were able to schedule, diagnose, order part and return for repair within two days! This was a miracle to me! Thank you, Charles and Mia for going above and beyond to make this happen! I am a very satisfied customer! I will definitely use this company again for any future needs!

We have spent almost $2,000 over seven months and not had the problem fixed.  Our first call to Lee Plumbing was for a small drip in the shower.  They replaced a cartridge and all was good.  They talked us into a yearly plan for $99.  This proved to be a mistake as every time they come out they seem to find a problem.  Our kitchen sink water runs hot and then ice cold and back to hot.  They supposedly made our tankless hot water heater like new which did not solve the problem.  Then they replaced our kitchen faucet.  Then they changed out a cartridge from the guest bathroom, and while they were here decided they didn't like the way their former technician had replaced a cartridge in the other bathroom and replaced it for free.  Later that night we noticed clanking sounds in the bathroom, and Lee came out and said our shower valve had gone bad.  In fairness, they did replace it for free because it was fine until they got in there and messed with it.  Every time someone comes out it is a different person.  It is not only inconvenient for us to be here, but the issue with the hot/cold water has not been resolved.  Also, they removed our flow constrictors without asking us, and now they cannot be replaced.  The last straw was when the plumber was here and said he did not know how to turn up our hot water...The employee before him had lowered it from 130 to 125 and we wanted it raised back to 130.  Seriously???  Sorry Lee, but our business is going elsewhere because we have lost trust in you.

I learned a valuable lesson today. I scheduled an estimate to have a few new outdoor receptacles put in. When booking the appointment, they make you agree to a Service Call charge - even for a quote.  Assuming their quote would be in line with other quotes I was getting, I agreed.

This should have been the first warning sign.  

When the tech got there, he was polite.  However, his estimate was way higher than others I've received. In addition, other electricians provided different installation options which will save me a considerable amount of money than the way they wanted to do the installation.

When I commented on how high the estimate was, he magically dropped the price a bit - but not that much.  He told me he has to quote a certain way and has no control over it.  This might be so the techs can't charge what the service should be and instead charge what the company wants.

So it appears their business model is to charge people to come give an estimate that is way too high so they don't have to do the work and still pocket the service call fee.  

Nice racket.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Lee Company tries to sell new HVAC system with scare tactics. Lee Company came to our house to tune up our HVAC for the winter (we were on a service plan...it has since been cancelled). The technician claimed we had a damaged main heat exchange after he inspected our systems. He proceed to explain to my wife (I was not home during this incident) that we were endangering our children lives with this issue and needed to repair ($5,000+/-) or replace the system ($12,000+/-). The endangerment was supposedly due to CO leak. (we have CO detectors in our house). Next, he proceed to shut the system off and scheduled a sales appointment for the following day. Keep in mind this is December 17th (its cold outside) so shutting the HVAC system down is an issue for a family of 5. This was all very fishy & seemed like complete B.S.

We decided to cancel the appointment that was essentially forced on us and called Joslin Plumbing for a second opinion on the HVAC system's heat exchange. (BTW we recommend Joslin out of Franklin, TN). Joslin came first thing the follow morning and confirmed that our system was totally fine & we had been completely mislead. We were also informed that Lee Company has a reputation for doing these types of things and I suspect their technicians are commissioned on sales as well.

Do not use this company...they are clearly attempting to take advantage of customers. If do choose to use them ALWAYS get a second opinion before taking them up on their sales team.  I would give them a zero star but its not an option.

TERRIBLE Customer Service!

I called a week in advance to schedule an appointment, which I later confirmed the day prior to my appointment.  Steve Mull Plumbing was scheduled to arrive at my house between 8-9am.  At 11am, I called to see when they would be there.  They said they had an emergency call and would get to me asap.  At 2:45pm, I called again and was informed they would not be coming to my house.

I understand emergencies happen, but Steve Mull Plumbing did not even have the courtesy to call me, and let me know they would not be coming as scheduled (one week in advance).

PATHETIC Customer Service!

Not pleased with unresolved plumbing issue.  Paid for service but problem still exists.  Did nothing more than run an auger down pipe and then swipe credit card.  Gotta say I'm unimpressed., can't recommend Lee Company to anyone and will need to find a real plumber.