Best Electric Furnace Repair in Minneapolis MN

Actual installation process of new HVAC system was fine. However, he was supposed to submit a $450 rebate for us- never did or said he did and maybe used the wrong number. I have now reached out to him in every way possible with no response. My texts to him make it seem that he has blocked me. So that sucks. Michael, if you see this, all I need is the info for you so I can submit it myself and get the $450 back that is owed to me based on our agreement, what I paid and what you said you would take care of.

Totally unprofessional to ghost people like this.

Always responsive, and professional!  They do great work, and they don't try to pressure people or up-sell anything.  Highly recommend.

Always prompt.  Quality work at a fair price.

I had an issue with my furnace. Service was excellent from my very first call to the actual visit.  I never felt patronized.  I felt like they were just really interested in making sure I got my issue solved and that I understood the problem and solution.  They were friendly and professional.  I will definitely use them again.

Our 7 year-old modulating condensing boiler quit working during a period of frigid temperatures. We called 3 firms claiming expertise with the newer mod/con boilers like ours. Each dispatched a serviceman lacking the competency to diagnose and remediate whatever was wrong. Thankfully a couple of them refunded what they charged for a service call.

Metro Heating and Cooling is near our home and I stopped in to see if they could help. They dispatched Tim, their diagnostic tech, the next day. Tim spent over an hour methodically diagnosing what could be wrong and ultimately discovered the heat exchanger was bad and demonstrated how he knew that.

We decided to install a new conventional boiler and water heater. We solicited and evaluated bids from Metro, McQuillan Bros, and CenterPoint. CenterPoint could provide no firm installation date. McQuillan did a heat loss analysis to determine appropriate boiler sizing. Nice! We selected Metro for their price-point, products they proposed, and project approach.

Our experience with Metro was superb! The 4 techs that worked in our home were very competent, organized, neat, thorough, and keenly attentive to my expectations for replacing and adding isolation valves, gauge positioning, and explanation for how our cast iron baseboard radiation worked.

Unbeknownst to me, Michael went the extra mile and tested the bleeder valve in each radiator to ensure it was functioning properly. I was delighted when he mentioned replacing a couple that had vexed me for years! Bravo Michael! Woo hoo!
Metro Heating and Cooling did a great job for us and exceeded our expectations at every turn. Work was completed in one day by a top-notch, competent, highly-skilled boiler team. We plan on working with Metro for an air conditioning solution next Summer. Thanks Metro!

I had to call the office staff on a couple of occasions after installation and speak to a staff member Alisha not only was she rude on both occasions but very unprofessional. I am happy with my product and the service people I dealt with but there office staff could use an upgrade.

Brandon L was great.  Showed up on time and was very good at answering all the questions I had for him. Fast and friendly.

This is a total scam. I paid the $80 dispatch fee for an electrician to quote me $600 for roughly 15 minutes of work. I needed one light switch reconnected. These people should be shut down. Run away!

The technicians are great but watch out for the flat rate pricing.  My water heater pilot light was out and I needed a new gas valve (which is a common problem it seems).  The part was under warranty but they charged $900 for the labor to install a new one.  Without the warranty they said it would have been $1600.  However, the job takes a half hour (and there aren't ever any complicating factors, according to the technician).  The replacement part certainly costs less than $800 (probably just over $100 from what I can tell).  Leaves you wondering where their high pricing comes from.

Called them to help with a clogged sink at my house.  Rol Air sent an inexperience plumber by himself to run a snake.  After being unable to unclog my sink, he call his boss who, instead of coming to checkout his employees work, just told him tell me that the main pipe has probably bellied out and that it would cost me thousands of dollar to repair.  I told them I would need time to come up with that kind of money.   After he the plumber left, I went to home depot to rented a 75 ft snake and ran it myself.  After multiple passes and boiling hot water proud down the drain, the drain eventually unclogged.  I would not recommend this company and try a different plumber.

The manager called us to address the situation. The plumbers they sent acknowledge that the parts they installed were faulty (the seams were cracked) They replaced the parts at no cost but we're unwilling to discuss replacing the damaged drywall. I'm happy that they at least replaced the parts at no charge and acknowledged their fault in the issue.  Overall it was a decent outcome to a bad situation.

I own a condo unit and contacted Lakes Areas because I had little heat being generated and very high energy bills. Lake Area offered to come out the same day I contacted them. After very thorough testing of my heat issue, they concluded that I needed to replace my heat pump unit (this is equivalent to a furnace in a house). I was charged $200 on the spot for the visit, of which I wasn't made aware of when making the appointment. They quoted me $13,390 for replacement of a heat pump and dry wall repair, a larger hole needed to be cut in the ceiling for installation. I was quoted HALF this amount by a second company and eventually found someone to do the work for ONE THIRD the cost. The markup by Lakes Area on just the heating unit itself was 89%! Also, none of the other companies charged me to come out and provide an estimate.

A couple of months ago I was dealing with a serious health issue for my husband. Of course, my sump pump died and basement flooded. Hero charged  me $1500 for the install of a new pump and talked me into signing up for an annual checkup. With a monthly charge. Then I had an electrician from them out for some electrical issues. That guy gave me an estimate of +$3000!  YES $3000!!!!!!  Today I had a local electrician out who fixed everything for $175!!!!!!!!  
BUNCH OF CROOKS!

Before I begin, I want to say that I have a unique situation. When my house was built (far before I bought it) they decided not to make room for a furnace inside the house. Instead, they opted to go with a furnace/air conditioner combo unit on the outside of the house.

My existing combo unit died in 2013. I hired Sabre Heating & Plumbing to install a new unit. On the installation day (Friday, December 20, 2013), I should have realized that Sabre was not the company I should have gone with. I was at work when they installed it. When I returned home, I tried to turn on the furnace but it would not turn on. I decided to look around the new unit to see if there was a power switch or button. I couldn't find one but instead found a pair of fuses just sitting on top of the unit and two wires coming out of the ground, neither attached to anything (see included images). I told them what I saw and the next day they came out and fixed it. Strangely, I did not see the fuses or wires poking out of the ground later.

To protect my investment, I signed up for their Sabre Blue Maintenance Plan. For $300/year, a technician would come out twice a year to make sure the unit was running correctly. For the first few years, everything seemed to be working just fine. I believed that when they came out for the biannual checkup that they were doing a thorough inspection of the unit. Also, since there were different technicians who came out over the years, if one technician missed something then the next one would probably catch it (or so I thought).

Things started to go wrong in the summer of 2018. At the beginning of August 2018, the air conditioner was not cooling my house so I had them come out. I looked back in my email and all I could find was a charge for $106.25. I don't delete emails so I was surprised to find no work order. On 8/16/2018, there was another charge for $108.00 to replace an ARMOD. On 10/11/2018, again my combo unit was having issues and I was charged another $125.00 for a trip fee. Next year on 8/22/2019, I again needed them to come out and repair my unit. This time at $234.00 and again with no work order so that I could not trace back what they did. One month later on 9/20/2019 they had to come out again. This time to replace the TXV at $433.89. The sheer number of issues with my unit should lead me to believe that these $300/year biannual checkups were either not being done or being done by untrained technicians.

This leads to the most recent issue. On 2/4/2020, I noticed my furnace making a loud whirring noise. On the following day, it stopped producing heat. The technician who came out replaced the inducer motor. I asked what I could do to prevent this going forward and he told me that sometimes they just seize up. He got the furnace working but I noticed that there was barely any air pressure coming out of the vents. I was happy the furnace was working so I just let it run for the night. I woke up cold at 3:00 am and saw that the temperature in my house was 56 degrees. I called Sabre again the next day and informed them that the furnace would run for 20 minutes and then shut off. They sent a different technician the following day. After working on it for a number of hours the technician told me that furnace was overheating and that a safety switch was turning it off. I asked him what could be causing it to overheat and he replied: I don't know. He told me that he would increase the high limit so that the overheating would not shut off the furnace. I didn't like this answer so, for the first time, I decided to call another HVAC company, Blue Ox. Within 20 minutes the Blue Ox technician discovered that the evaporator coil was completely blocked by dirt and dust. The reason why it was overheating was that no air was coming through the intake and the motor was trying extra hard to suck in air. In addition to this, the Blue Ox technician noticed that the exhaust vent was still taped inside the furnace where the evaporator coil was. The Sabre technicians who installed the furnace didn't know or even bother to inspect the unit after they had installed it (hence the random fuses and bare wires). Since this exhaust vent had been in there since the installation, it meant that no Sabre technicians had bothered to look at the evaporator coil, not on the numerous times they came out to fix the unit or on the many biannual checkups. In addition, these experts rarely offered solutions and were not even curious as to what the underlying issues were. This makes me believe that they are either severely under-trained, extremely lazy, or unethical. Any way you cut it, it is a good reason to go with someone besides Sabre.

DO NOT USE THIS COMPANY!  I gave this company three chances (apparently I'm an idiot) and should have stopped after the first job.

1. Installed AprilAir which seemed to go well but technician left a mess

2. Hired for an AC tune-up and was talked into a full cleaning. Didn't run right after that.

3. Hired to fix water softener. Didn't fix it and as a bonus, threw the water in the holding tank on our grass which killed it along with the soil so not an easy fix. Asked for compensation and luckily they agreed. Tech came back to try and repair it (which was suppose to be free) but it still doesn't work. And he charged me some because he said we had too much salt unit so it was extra work for him.

2 (continued). Came back to fix whatever happened while they were cleaning it. Was told it would take like $600 to repair. Said no, hired Golden Valley Heating & Air who came out that day and fixed it for significantly less.

Much frustration, time, and money wasted on this company.

Moving to a new home, needed some plumbing work before moving in. We called City View and scheduled an appointment for them to come out and give us an estimate on a couple of items that needed to be addressed.  They came out on a Monday and promised an estimate by Wednesday.  We called on Wednesday making sure they had our correct email, to which we were told rudely we would have it by the end of the day.  Nothing!!  Called late afternoon on Thursday again checking to see when we could expect it and making sure they had the correct email address. They apologized, saying they would get it out ASAP, NOTHING, no phone call, no email, no I'm sorry we have been busy, total silence.  Apparently they have enough business, I would not recommend using them, unless you like a challenge!!  They are only getting one star because I can't post without it!!

Our furnace went out they sent out a tech ( very nice guy) we were charged after hours price of $148.50. Was not able to repair and they didn't have the part. Received call from them with an estimate was told it would be 187.50, this is more then the after hours cost.  Called them to see why and was to.d that we were given a deal ( this was not the case when I first called told after hours is 148.50 and during business hours $140.00 of course they tried to back peddle and the girl told me it is $156.00 for our truck to pull in your driveway and $148.00 per hour for labor but the tech did not charge us.  Look around because I have talked to 3 different people at this place and have been given 3 different responses. They charge differently to fit their agenda