Best Damage Restoration in Minneapolis MN

I called Ouverson Sewer & Water in a panic yesterday. The woman who answered the phone listened to my story about another company pressuring me to make a fast decision about two, very expensive repairs.

At first, she told me that they are a small family owned business and that they fit their camera scope appointments in when they could,  between other paying appointments.  When I called back a half hour later, she spoke to me woman to woman and said it infuriates her to see people trying to take advantage of women and that she was going to make sure that someone would make it to my house that day (yesterday).

The Ouverson Sewer & Water Technician was at my house for maybe 15 mintues total. Within five minutes he had easily pushed his camera through a toilet paper clog that the first company had showed me an insisted was impassable.

Ouverson Sewer & Water charged me nothing, their technician (Matt) showed me that the water was draining through the pipe with ease and potentially saved me $7500 / $8500 that the other company was trying to fleece.

Ouverson Sewer & Water came highly recommended. I hope that you never need them, but if you do, you can bet they will be honest.

The technician was nice and did not charge us because he could not unclog our sewer main.

He however told us we would need to dig up the front yard and replace a 10 foot section of pipe the NEXT day (or we would have to wait a week), for anywhere between $4200-$6000.  The whole thing felt like high pressure sales and we told him we would wait on that decision.

Got a 2nd opinion the next day from Cardinal plumbers, they were able to drill through the roots and unclog the drain main using sharper, smaller blades.  The price was reasonable and did not include a major dig.  

We might use roto in the future for maintenance root removal, but not for an expert opinion.

Update: Roto-rooter contacted me about this experience with their business and this negative review.

The manager explained that Roto-rooter does not use smaller blades because they can get stuck in the sewer main, which necessitates an excavation.  I can appreciate that is a liability for the company to take on.  

However, in the midst of a sewer main emergency (or any emergency really), the most anyone can hope for is helpful information.  I am more attracted to businesses who give expert advise, EVEN if it means directing me to other, more specialized businesses.  As I was calling around to other plumbers, I was told by 3 companies that if there were roots in the main, they could for sure open the line.  And sure enough they did.

I am leaving this review up because I would like to communicate to people who are looking for information - maybe they are in an emergency situation like we were.

Get a second opinion before you dig.

Work up at 3:30am this morning to find our sump pump stopped working, which caused 2+ inches of water throughout our entire basement. I called Roto-Rooter to get someone out to do water extraction. I was told a tech would be out between 8-10am.

It was 10:15am and no one had arrived. I called and was told that a tech got into an accident and someone would be out soon.  The fact that I had to call should have been a red flag already.

At 11:00am an adjuster with Roto-Router arrived and told me the clean up team wouldn't be out until tomorrow, but he was here to give me an estimate.

You're joking. First off, why was I not told this? I was told all morning someone would be out. After complaining, he made a few calls and told me someone out be out in an hour.  I have 2+ inches of standing water throughout my entire basement, called at 3:30am (they have 24 hour service) and you're telling me someone would be out 9 hours later after the initial call, AFTER complaining.

After the adjuster told me it was going to cost $1,500 + for the work I choose to extract the water myself and call someone else.

Never again.

Called in the morning and they set a time that worked with my schedule.  Called 30 minutes before arriving and they were right on time.  Cleared the block in my drain no problems.  Will use them again.

Response time was amazing - and then, Juan took the time to understand my situation, made a call to figure out the prior service history (confusing due to a name change) and then explained what he was doing and his thoughts on what was happening in this OLD condo!!  So appreciated the service, experience and professionalism.

I gave this company a one star because they do not do the job properly and they are way overpriced and they are not trained properly. They messed up on our sewer and when they came back they still made us pay for the mistake that they have made, I would never recommend this company to anyone.

kitchen sink clogged. clog was in line approximately 25 feet from main line. repairman used snake to clear, took about 45 minutes. the charge was $435.
repairman professional but this cost was so excessive I'll not use these people again and will definitely not recommend them to anyone for any plumbing work.