Best Solar Water Heater Repair in Memphis TN
Plumbing Service
Communication: Great. Instantly responded and continually provided updates.
Quality of work: Wonderful. Quick and professionally done, sent pictures, addressing my concerns.
Service time: On the 3rd working day, job was completed. Top notch.
Value: A little pricey, in my opinion but you get what you pay for
Overall I say 4 and half stars. Any other projects I may have, they will be the first phone call
Quality of work: Wonderful. Quick and professionally done, sent pictures, addressing my concerns.
Service time: On the 3rd working day, job was completed. Top notch.
Value: A little pricey, in my opinion but you get what you pay for
Overall I say 4 and half stars. Any other projects I may have, they will be the first phone call
Memphis, TN
Plumbing Service
Here I come again about tremendous job by Hiller plumbing service really they put smile on your face
1280 Big Orange Rd, Cordova, TN 38018
Plumbing Service
Where oh where do I start. I really thought long and hard before posting a review as I know how important reviews are to me when I am making an informed decision about using a company.
Let me say that I wanted to give this place a chance but even as I write this review, they have STILL failed to meet the mark.
It all started on May 19 when I noticed my air wasn't cooling properly. I placed a call to my home warranty company (that review will be posted too) and they assigned company called Rescue Your Air..... let me first start by saying they should call the Arkansas Secretary of State and change their name immediately because they did everything but RESCUE MY AIR!
I should have suspected they were full of shit when I noticed their name had already been changed from Delta Heating and Air to Rescue Your Air.... usually when companies change names they're running from something.... in my opinion, probably a bad reputation.
Needless to say, they told me it would take a week to get out so trying to understand I waited. An extremely nice tech came out on 5/27/22 by the name of Josh, he was professional, very knowledgeable and gave me honest answers to my questions. After a quick look he noticed my compressor was out.
He explained my options and let me know someone from his office would be calling to finalize next steps..... here's where the nightmare of this story begins!
I received a call a day later with the details and let them know I wanted to proceed with the repair through my warranty company. I called the warranty company as well and was told that they were ordering the parts and they should be ready in about a week. I was headed out of town so my patience was fine with the week as temps were rising but I didn't have to be home to endure. The warranty people approved the repair and told me to work with Rescue Some Other House's Air (because they didn't Rescue mine) to schedule a day/ time to complete the services.
During my week away I called to check on the parts through Rescue Somebody's Air (because they didn't Rescue mine) daily. Literally day after day and no one answered, called back, responded to emails, voice-mail or even initiated a call to me. By Thursday I was getting irritated so I called First American to complain. They explained that the parts had been ordered but Delta (the other name Rescue nobody's Air users) has to pick it up from the warehouse and schedule a time with me. I called 10 more times that Thursday and no one not one person called back.
On Friday I'm fuming as my trip is coming to an end, temps have reached 100 degrees and still no call to schedule. I called about 6 times on Friday morning and finally reached someone. I told them what First American explained and asked when were they coming. They offered to come Monday but since I was traveling and didn't want to chance missing them, I asked to be scheduled on Wednesday 6/15/22 between 8-12. By the time I arrived at my house the temperature inside was 102 degrees and with an illness, there was no way I could stay. So I bummed a couch or two until Wednesday in relief that my air was getting fixed! Hooray !!!!!
Sike! On Wednesday morning I got up with anticipation and relief that this nightmare was finally over. I waited patiently as my assigned repair window dwindled slowly At 11:30 after not hearing from anyone u called to see if the tech was in route, of course no one answered. I began to call First American and decided to look at my account while I wait on hold. Somehow First American had me listed from 12-5 and not the 8-12 that I originally agreed upon. Irritated but not petty I decided to hang up and wait, basically just happy it was going to be fixed, a couple of more hours wouldn't kill me, right... think again!
Around 2:30 after no communication from Rescue Their Own Air (because no one rescued mine) I called to see if they had an ETA on the driver. ETAs can only be provided if someone acknowledges your call or calls you back. Of course by now I know the routine so I called back every hour on the hour. At 4 o'clock I finally got someone who told me that the cancelled my appointment because the part wasn't available when they went to pick it up that morning .
I went from sad, to mad, to angry to furious in seconds as questions puzzling me: 1. Why didn't someone inform me? 2.When did they find out? 3. Where you just not going to say anything? 4. Why was my appointment rescheduled in the first place? 5. What kind of shit hole company are you running?
I went back through my phone to find the people I communicated with when this all started, Josh and Fred. Fred came across with some authority so I reached out to him. I told him what happened to me and that no one called. He was very apologetic and told me that he would make it right he said no matter when they get the part he would personally make sure I get serviced even if it's after hours. I guess my exhaustion
Let me say that I wanted to give this place a chance but even as I write this review, they have STILL failed to meet the mark.
It all started on May 19 when I noticed my air wasn't cooling properly. I placed a call to my home warranty company (that review will be posted too) and they assigned company called Rescue Your Air..... let me first start by saying they should call the Arkansas Secretary of State and change their name immediately because they did everything but RESCUE MY AIR!
I should have suspected they were full of shit when I noticed their name had already been changed from Delta Heating and Air to Rescue Your Air.... usually when companies change names they're running from something.... in my opinion, probably a bad reputation.
Needless to say, they told me it would take a week to get out so trying to understand I waited. An extremely nice tech came out on 5/27/22 by the name of Josh, he was professional, very knowledgeable and gave me honest answers to my questions. After a quick look he noticed my compressor was out.
He explained my options and let me know someone from his office would be calling to finalize next steps..... here's where the nightmare of this story begins!
I received a call a day later with the details and let them know I wanted to proceed with the repair through my warranty company. I called the warranty company as well and was told that they were ordering the parts and they should be ready in about a week. I was headed out of town so my patience was fine with the week as temps were rising but I didn't have to be home to endure. The warranty people approved the repair and told me to work with Rescue Some Other House's Air (because they didn't Rescue mine) to schedule a day/ time to complete the services.
During my week away I called to check on the parts through Rescue Somebody's Air (because they didn't Rescue mine) daily. Literally day after day and no one answered, called back, responded to emails, voice-mail or even initiated a call to me. By Thursday I was getting irritated so I called First American to complain. They explained that the parts had been ordered but Delta (the other name Rescue nobody's Air users) has to pick it up from the warehouse and schedule a time with me. I called 10 more times that Thursday and no one not one person called back.
On Friday I'm fuming as my trip is coming to an end, temps have reached 100 degrees and still no call to schedule. I called about 6 times on Friday morning and finally reached someone. I told them what First American explained and asked when were they coming. They offered to come Monday but since I was traveling and didn't want to chance missing them, I asked to be scheduled on Wednesday 6/15/22 between 8-12. By the time I arrived at my house the temperature inside was 102 degrees and with an illness, there was no way I could stay. So I bummed a couch or two until Wednesday in relief that my air was getting fixed! Hooray !!!!!
Sike! On Wednesday morning I got up with anticipation and relief that this nightmare was finally over. I waited patiently as my assigned repair window dwindled slowly At 11:30 after not hearing from anyone u called to see if the tech was in route, of course no one answered. I began to call First American and decided to look at my account while I wait on hold. Somehow First American had me listed from 12-5 and not the 8-12 that I originally agreed upon. Irritated but not petty I decided to hang up and wait, basically just happy it was going to be fixed, a couple of more hours wouldn't kill me, right... think again!
Around 2:30 after no communication from Rescue Their Own Air (because no one rescued mine) I called to see if they had an ETA on the driver. ETAs can only be provided if someone acknowledges your call or calls you back. Of course by now I know the routine so I called back every hour on the hour. At 4 o'clock I finally got someone who told me that the cancelled my appointment because the part wasn't available when they went to pick it up that morning .
I went from sad, to mad, to angry to furious in seconds as questions puzzling me: 1. Why didn't someone inform me? 2.When did they find out? 3. Where you just not going to say anything? 4. Why was my appointment rescheduled in the first place? 5. What kind of shit hole company are you running?
I went back through my phone to find the people I communicated with when this all started, Josh and Fred. Fred came across with some authority so I reached out to him. I told him what happened to me and that no one called. He was very apologetic and told me that he would make it right he said no matter when they get the part he would personally make sure I get serviced even if it's after hours. I guess my exhaustion
Memphis, TN 38103
Plumbing Service
I contacted RW for furnace repairs. I had done some preliminary research and the problem seemed to be the first synchronizer. I advised the technician that I would be building in 1-2 years and did not want to put a lot of money into this old furnace. He claimed that so many parts were bad that it would probably be more cost efficient to replace the whole furnace. The office came back to me with a quote for 3500.00. Whoa! I viewed a few hours of youtube videos, ordered a newer part that looked different (for 16.00 plus 2-day shipping) and replaced it myself. It still didn't work - I called another heating company - and found that I had one connector wrong on this different looking synchronizer. He corrected it - and tadaa! - it's been working fine for a month now. RW either has incompetent technicians, or they push (scam?) to sell complete systems. Beware.
641 Old Hwy 51 N, Nesbit, MS 38651
Plumbing Service