Best Outlet Installation in Memphis TN

I want to let everyone know that Ed with A1 Home Repair is a fine upstanding business man!!  He came to check on our request & informed us that he wasn't able to do what we thought was needed & made another simple suggestion to try for a leak in our sunroom.  Even got some small limbs off our roof while he was checking things out!!  Was on time courteous caring professional!!  Give him a call you won't be disappointed!!!!

My review of Happy Hiller as a new customer.  It is that time of the year when we were needing to get our HVAC unit serviced.  Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller.  I had read mixed reviews so we thought we would give them a try.  They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after  9 AM the technician was on his way.

Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way.  We have not heard from anyone and not seen anyone.  We really need to be leaving soon so we call Hiller.  I get a rep on the phone who looks into the issue.  The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule.  First off, I was just called a few minutes prior to that stating the technician was on his way.  I received absolutely no call after that.  No call stating they were running late, no call to reschedule.  I asked what number they called and left the voice mail.  They provided my number.  Ok, I received their call after 9 AM.  First off, why would you say he is on his way then secondly, call back later to reschedule.  I didn't believe any of it.  The call rep seemed to get very irritated towards me and was very short with me.  She was less than friendly at that point.  I was very nice to her, not upset, very calm tone, just wanting to find out what is going on.  I stated if he isn't on his way then I would like to just cancel the appointment.  She reached out to him and placed me on hold.  When she came back he was going to be here in 10 minutes.  That was fine.  I said that was fine and thanked her.

He arrived in 10 minutes.  He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude.  He first asked me if I was interested in the Happy Hiller Club.  At that point I would think about it, this experience isn't going great at all I am thinking.  This is more than 3 hours after I was told he was going to be here.  Yes I was waiting 3 hours from the I am on my way call and 2 hours late with no, I'm sorry I am late.  Technician acted like nothing was wrong.

Techician went to work on the HVAC.  Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found.  Stated he could replace the part.  It would cost $199 for him to do it and $6 for the part.  I asked him what was all included in the $199.  He seemed to get very agitated when I asked him.  He said Well it is for me being here, my time,  Ok is this where the Happy Hiller True Tranparency Pricing comes in?  The least I would have expected, since I never got an I am sorry I was late or 'I was backed up (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience.  I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer.  You want the customer to have the best experience possible.  No one tried to make anything right here.

I asked the technician if I can have a copy of what was done.  He stated they do not provide copies of the work that was done.  He never told me what he did even when I asked.  Kind of avoided the question.  Just told me what needed replaced.  There is no Transparency here.

Would I just Happy Hiller again?  Based on this experience no.  Would I recommend?  Based on this experience no.  No notification of being late, no appologizes for the inconvenience.  Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late.  Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong.  There were no phone calls or voice mails to reschedule.  They never tried to reach me to notify me that they were going to be 2 hours late.

Unfortunately, I am very displeased with this company. I recently called to have 2 motion detector lights added to the back of my home. I purchased the lights, wiring and all necessary equipment to have the fixtures added for less than $200.

I was told a quote could not be given on the phone. Rather, it would be $89 for someone to come to my house and discuss the project. When the electrician arrived, I was out of town and my wife was home. The electrician spoke in a very heavy, foreign accent my wife could barely understand. He wrote up the quote and said it would cost $626 to wire the lights, with all of our materials. So, connecting a two wires would cost more than 3 times as much as the lights and all equipment (including wiring).

The electrician called me to discuss the pricing because my wife wasn't sure. I had a very difficult time understanding him on the phone. After 10 frustrating minutes, I negotiated a lower price... Not sure why or how that was possible... Then, once we agreed, the electrician called his boss, then raised the price once again.

Being already committed to $89 just to have the technician come to my house and being so frustrated and feeling very taken advantage of I agreed to have the job completed.

The invoice was hand written and incorrectly added. Once my wife corrected the basic math, my credit card was charged nearly $500 (2  1/2 times the cost of materials). I got home and the lights weren't even calibrated or setup properly. Something I had to do myself.

I know electricians are important, but I feel very taken advantage of and will not be using Above and Beyond Electric Company, Inc. ever again.

Communication: Great. Instantly responded and continually provided updates.

Quality of work: Wonderful. Quick and professionally done, sent pictures, addressing my concerns.

Service time: On the 3rd working day, job was completed. Top notch.

Value: A little pricey, in my opinion but you get what you pay for

Overall I say 4 and half stars. Any other projects I may have, they will be the first phone call

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.