Best Gas Furnace Installation in Memphis TN

Shawn Patton does a phenomenal job taking care of his customers no
Matter how long it's been since we used them. With the ice storm we lost power and I was trying to hook a generator up to my furnace. Shawn went out of his way to help me and answer questions and even called me back later to check on us. Always willing to go the extra mile and take care of his customers. Highly recommend for their quality and service!!!

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

So, they finished installing my ac/HVAC system. They got here at 9:30 am finished at 2:15pm. They sent an electrician about an hour later to put in a new breaker for the system AND then a plumber to add additional drainage. The  time stated also included a 20 minute familiarization of this new (to me) system. They cleaned up the area better than when they started. Put drop cloth down on all the floors, wore mask, booties and most importantly, didn't mess off! If you're in my area and your heating and cooling system start to crap out, give CHOATES a call. Called 'em on Monday, New system installed by Friday.  . .it don't get no better!
If I were to complain, it would be that they drug the outside unit across my front rain soaked yard, leaving some very deep gouges that hopefully will heal. I'd use them again.

Wow. Totally overcharge... we got a bid for work that was absolutely shocking and outrageous... got another bid for the EXACT SAME plumbing work which came in at one third of their inflated estimate.  Crazy.  Maybe because we're out of town homeowners renting the property?  Who knows.  Either way we Highly recommend getting a second opinion if using these guys.

A shoddy install job where the ductwork came loose in the attic about a month after installation, lead to my unit not cooling. The owner come out and did not check the unit inside but only outside. He did not check Freon levels.  From that, he claimed the unit was working and I just needed to turn it down to 70 from where I had it at 75  I told him it was blowing hot air from the vents. It was 82 in the area it was supposed to cool vs the other parts of the house which are serviced by other units. Those units were cooling and not running 24/7. He ignored me and said again. It's working just turn it down to 70. I did what he said for a few days, but it continued to blow hot air. He was very rude and said he would charge me to come out again.  His  son came and looked at the attic unit. He saw immediately what was wrong. The ductwork was completely detached. For almost a week the owner had me running the AC 24/7 when it couldn't cool. He offered no apology and no offer regarding my utility bill. There were also dishonesty issues with regards to the type of filter.  Don't use these guys

If you're considering Conway, or a current customer, then it's likely that paying a premium for services is not a problem (and that's okay) They are one of the more expensive HVAC install/repair (and now plumbing!) contractors in our area. Today was their second seasonal visit since i have been helping with overseeing my mother's work in her house and her maintenance contracts.
A few years ago, she paid a premium to add insulation to all surfaces in her attics and crawlspaces. It was expensive, but it made a big difference in her utilities and temperature in the house. In short, Conway has destroyed the insulation around the interior hvac units and never mentioned the destruction of the insulation. Today was their 4th and final visit. I'm attaching pictures if I can. Again, Conway may be great in some instances, but the oversight and obvious lack of respect for a homeowner is unacceptable and needs to be called out. I reached out to one of their competitors last winter inspection and talked about this. His response just guaranteed a customer if i can end the Conway contract: The only way you will know I've been there is that your air is working. Sold. Good luck, Conway. Oh and the one star is for showing up.  I found cooling leaks at the inside unit last season. They came back out and fixed those, too. Imagine how many customers don't check and just continue to pay. Shameful.

I called at 10:30 am and the tech was at my house within the hour.  The tech was very nice, professional, informative & personable.  The part I needed for my HVAC system was in his truck so I had heat restored within 3 hours.  I was amazed!!  Highly recommend!!

No I did not use them because their prices were too high, they did not know what a hydro jetter is, and the Customer Service Representative was not very friendly.

A pack of liars and thieves. They were sent to replace my water heater by First American Hime Warranty. I was told I needed $640 in modifications to install a water heater that should have been replaced at no cost by the warranty. I got two other plumbers' estimates and was told that no modifications were needed. I took delivery of the replacement water heater and paid $250 out of my pocket to a different plumber to install. Both First American and Rescue Your Air and Drain are crooks. Avoid both at any cost.

Nice technicians but... I paid $600.00 for them to fix my ac. It stopped 2 days later. They  sent another tech out on Saturday (again, nice guy) but he didn't fix anything. He just told me that I needed a new system. Which I agree with. They are charging me $230.00 for the second tech visit even though he didn't fix anything. So I am $830.00 into them for 2 days of ac and it is still not working.
They quoted $4700.00 for a new system that I found with another company for $2800.00.  When I complained he said well, that's just the way it is....I do not recommend!

If only i could give 0 . The worst plumbing service ever! Had to call them to fix our plumbing problem. The first day a man came, he couldn't find the clean out. He even asked me if i know where it was. How could a woman, first time owner of a house will know where it is? I was even not here when this house was built 30yrs ago! And how could he not find it when it's his job to do it? He only spent like 5-10mins and decided to ask right away for the service fee! He gave a receipt stating that he couldn't or we don't have a clean out, so he need to go to the vent the next time he will come to our house. Or better yet, if my husband find the clean out, he'll be back. Fast forward to that next day, he came back. The schedule was 2-4pm, he came at around 4:06pm! Very unprofessional! He tried the vent, didn't work! Had my bathroom flooded again of what he did. I kept telling him that if he do something, it will be flooded on the bathroom, still he did it. Bathroom (2) and bath tub (2) got so messy. In short, no work has been done! That was Friday so we need to wait again for the weekend to be over with no bathroom to use. My husband decided to get a very decent plumbing service because when he called them back first thing on Monday, their customer service sucks! Kept telling my husband that they will return his call blah blah blah.. well guess what? No return calls until almost night time. Anyway, our plumbing problem has been resolved by another company that my husband called just today, Tuesday, same day they came. Thanks to you guys! Your company is never number one after all!

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.