Best Gas Furnace Installation in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

was charged a different price from quote only had a clogged drain have used them before and was charged a different price from what I was charged before for same issue 200 dollar difference!

Our water heater went out and began leaking overnight, and unfortunately it flooded our nursery closet. We looked around briefly to check prices at Home Depot and Lowes, but opted for Choates in order to support a local business (knowing it's hard times for many small businesses during COVID). They were professional and polite. Things didn't move very quickly but that's fine (over 24hours to get someone out to our house, then 48 hours more to get the installers out). The pricing quote we got to replace our water heater was about $2k. The issue we ran into was that we were quoted for a 50gal tank, but realized after the install that we received a 40gal tank. We also paid for a 50gal tank, and it's what's listed on our invoice. When I called them about this, I was told the 40 gallon and 50 gallon tanks are the same price, so there wasn't anything for them to do. (Although when I checked prices online, there was a difference). Despite the fact they quoted and charged me for a 50gal tank, but installed the wrong one, there was no apology, no compensation, no offer to install the one I was charged for. I'm pleased with the work, but not how their mistake was handled.

Arctic does excellent, professional work and their workers are very friendly and knowledgeable. They have the latest tools and equipment and can handle any job at very affordable rates!

Service techs have always been great, but their sales people are the HVAC equivalent of used car salesmen.  I severed all ties after after being taken for a ride for 10 years as a comfort club member.  Prices are much higher than competitors' and I'd finally had enough. Buying anything from these people is time consuming, high pressure, and uncomfortable.  The paper work alone is not unlike a real estate closing, and they make you pay upfront, days or weeks before they actually do any work.  Do yourself a favor and call someone else.

They've been timely, reasonable and super professional every time I call.

Thanks!!!

I found them on Yelp. They answered my inquiry promptly. They were able to come out at a time that was very convenient for me. They gave me a two hour window, but came at exactly when I had wanted them to. They were professional and knowledgeable. My plumbing problem was solved very quickly! I would use them again and would recommend them.

Today is 6/29/21. They installed a new water heater on 6/21/21. We were told we'd have hot water by 5:30 that day and we're still waiting. They came back out on the 24th and said a piece was broken and they would be back on the next day to replace it and they never showed and didn't call. We called back that day and still haven't received a response. Don't use them, find someone who knows what they are doing and know what it means to be professional and is responsive to their customers.

UPDATE 7/8/21
*** We finally got some hot water, but we realized they removed a short 50 gallon tank and installed a tall 40 gallon tank which is causing a code violation because the air ducts are now resting on top of the tank. I don't understand why the correct hot water tank one was not ordered. On 7/2/21 we were told they would be back this week to install the correct tank. Today is Thursday and we still haven't heard from anyone, nor has anyone else been out to rectify the situation. We have tried calling again several times and just keep getting voicemails and no return calls.  I'll be contacting Code Enforcement and BBB because they were paid in full on 6/21/21 and the service is not completed correctly yet.

When you need good, reliable home maintenance services in a hurry, this is the outfit to call.  Our A/C went out suddenly and since ours is a rental, we wanted to get it repaired quickly so the tenants would not suffer.  We got the referral from our regular handyman service (Home Remedies Maintenance/Shane - another 5 star company!!!) so I knew right away that I could trust G & R - that is important... having people you can trust will not gouge you or sell you services or repairs that you do not need.

A service technician was at our property within 30 minutes after my call; another 30 minutes and he had diagnosed the problem and called me to discuss and get an OK to do the work.  It turned out that we needed a new fan motor so he had to come back today to complete the job which he did.  He called to say that he also needed to replace the fan/blades.  

So, from start to finish, less than 24 hours... less in the way of cost than I had expected... and, knowing that I was dealing with honest, reliable people was the bonus that keeps on giving...

I don't need the Yellow Pages - I've found my HVAC and plumbing contractor for any such jobs that I may need in the future...

CHECK THEM out and tell them that Larry, a VERY satisfied customer, referred you !

Was assigned this company from our home warranty for repairs and they never showed. When we called to check on the appointment, they were incredibly hostile, rude, and inappropriate. They called us horrible names. The most awful experience ever. Reported to our home warranty company and they flagged them as a hostile vendor. DO NOT USE THESE RUDE PEOPLE!!

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.