Best Air Duct Cleaning in Memphis TN

These guys are great....prompt response and came quickly to solve our problem which was a deeply clogged pipe that caused our kitchen sink to back up.  We had called a couple of plumbers before who could not come out for a week but we needed to use our kitchen sink!  The problem wasn't easily solved but they were tenacious and kept trying until it was.  They will definitely be our go-to in the future.

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

Had some plumbing and HVAC issues. Technicians were available to come out within a few days of scheduling an appointment.  Both technicians were knowledgeable and were a great help with solving the issues I was having.

Called and arranged for an estimate. A guy showed up who worked hard to upsell. Following that, I received two lengthy texts that attempted to do the same. Irrespective of this, I needed by ducts cleaned so agreed to the service. 15 days after the fact, I have heard nothing from them. I contacted another highly rated duct cleaning company (Complete Clean) and they completed the task within three days and for $750 less than the quote I received from Choate. Important to note that they use the exact same equipment as Choate. Avoid Choate.

Fantastic service! Honest, straightforward, and no salesy stuff. After interviewing multiple companies, I'm happy that I chose Arctic to install our 2 new AC units.

I will never, ever deal with this place again. They were very nice and professional upon installing my new unit. After they left I needed help with an issue I was having... I called and called, no one would reply to me or anything.

We have used best care for over three years with no issues until this year.  And it boils down to customer service.  our condensation pump went out on our AC two months ago.   They replaced it.  Then about two weeks ago, they came and did the yearly service on the unit.  while the tech was there after he finished he went to turn the unit back on and it would not come on.  he fiddled with it for ten minutes then just said he tripped the breaker, and he managed to get it back on eventually.  for the last two weeks the unit has been making a strange noise but it would come and go.  Not saying he did anything but it wasn't doing it beforehand.  Finally this last week during the storms we went without power for 5-1/2 days and once power was restored Friday our unit would not run.  The alarm had gone off on the new pump they installed two months ago and it wouldn't drain at all so it was keeping outside unit from running.  I called to make an appt and they said they could do best day (sat) from 1-5.  Here is where it really gets fun.

You see the issue is they scheduled us all three times this year for a window 1-5.  While frustrating, that is standard business practice so that is not the issue.  All three times, someone called from their office around 2:30 each appt to say tech is running behind, you are still on sched, he will call when he is on his way.  The first visit I didn't get a call until almost 6, ad this was after I called best care at 5:30 To see if he was still coming.  Second visit no call until 5:30, but he did come before 6.  But this last visit, after being without air for a week, in 215 degree heat index in a house that was over 90 degrees that I had to sit in for hours, they called again at 2:39 and said same thing as usual.  I waited and at 5:30 I called.  No answer.  They had closed for the day and I could only leave an emergency weekend message that would not get checked until Monday.  I stayed there another hour, and never heard from the tech.  I left at 6:30 and drove from Bartlett to Byhalia MS where we had been staying since power went out with relatives.  When I get to Byhalia I have a missed call from the tech that came at 7:10 PM, saying he was on his way would be there in 10-15 minutes.  Cell service is spotty so my phone never rang and it just went to voicemail.  I quickly drove back toward the house, and Calle snack the number he dialed from.  Well the tech left no other number and the phone he used was a beat care cell phone.  Since they were closed for the day the phone would just give me the standard we are closed message and only let me leave an emergency message.  I called best care direct and same thing.  I got to my house at 7:35 (I did 90 whole way home) and there was a tag on my door, saying he stayed till 7:20 and sorry we missed you.  Call the office Monday morn at 7:30 to make a new appt.  So he called at 7:10, said he would be there in 10 to 15 mins, and aparently stayed at the house 1 minute wrote a note and left.  Didn't bother calling the customer to say I am at your door, on his phone that won't take incoming calls.  

I know power was out for a week, I know it was the hottest part of the year, and I know post Covid it is impossible to hire enough staff to stay covered for a business right now.  I also respect that in this type of
Business you can't schedule an exact appt time because you don't know how long each visit can take.  I understand all of that.  I also know you may have to even cancel a visit sometimes because a job at a different house takes longer than you expect, and last and most important I know not all your techs work on Saturdays so a sat call is also subject to delays.  I have no issue with that at all, I grasp it, and to be honest I  it may happen on a sat call.  BUT what I don't expect is to be left in the dark.  The techs have phones.  If you give a window of 1-5 and you know you won't make 5 o'clock, then you should call the customer or customers if there are more than one, and notify them.  Some may cancel willingly, and reschedule.  Some may be upset, and yes you may get attitude from some.  But you turn a Jennifer into a Karen real quick when you don't communicate.  All three visits this year were the same way.  All were late.  All after the window.  And all of them just sitting around wondering what was going on.  It didn't use to be this way.  But it seems to be the norm now.  And it is unprofessional.  All I want is communication.  I'd rather you call and cancel my appt than leave me in a 90 degree house for over 6 hours.  And having your secretary call after just one hour to say he is running behind but you are on schedule today, is not communicatioj enough when he apparently comes after 7 pm for a 1-5 appt.  With no other cokmuncaltion than that a reasonable person would assume you just weren't coming once it was 6:30.  All he had to do was use his company cell phone one time to say it may be after 7.  We will never use again.

Update: After fixing this problem myself, the tech that came out failed to even glue the fitting or replace the part they were supposed to. This was not a case of being restricted by the warranty company in anyway. They failed to successfully complete the task they intended.

And in response to your assessment that the warranty company somehow affected your scheduling? That is not what the person who answers your phone said. She said they were just busy. Too busy to fix a problem you made worse. No, sir. You all failed.

My home warranty company sent this company out and the Tech broke my drain. I reported it and of course the tech denied the damage. I then called the company back and was told by someone name Brandie that because their tech said he didn't do it then there was nothing they could do to help me and that I would need to file a new claim (meaning pay for their technician damage). Very unprofessional, no one calls back when they say they will and only cares about the money.

Nice technicians but... I paid $600.00 for them to fix my ac. It stopped 2 days later. They  sent another tech out on Saturday (again, nice guy) but he didn't fix anything. He just told me that I needed a new system. Which I agree with. They are charging me $230.00 for the second tech visit even though he didn't fix anything. So I am $830.00 into them for 2 days of ac and it is still not working.
They quoted $4700.00 for a new system that I found with another company for $2800.00.  When I complained he said well, that's just the way it is....I do not recommend!

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.