Best Air Duct Cleaning in Memphis TN

In today's world of service, I have encountered so many business owners who just want to get your money with little to no sincere customer satisfaction. Patton Plumbing is NOT that type of business. Not only were they on time, great service, professional, and not expensive (compared to others), the personal relationship you develop with Shawn Patton the owner himself is remarkable. He was all about educating you and showing you what's going on with your current unit so that you understand why you need his service. Thank you for all your tips on lowering my electric bill, saving energy and suggestions that I invest in a new unit instead of repairing the one that I have for the long term return on investment. With summer approaching this week, I will encourage you to try out Patton Plumbing, let him know Dapo sent you and then you thank me later

Best hvac man out there got my air up and running in 15 minutes when 3 other companys said there was nothing they could do. Id recommended mr Dan to anyone

Technician arrived as scheduled and observed safe practices while at our residence. He explained all that needed to be done and was very thorough. Thanks Kevin for saving me money and suggesting the Fam Plan.

Their driver almost t-boned my after running a red light.  My light was green, and I was turning left onto whitten, and a driver of one of their trucks almost t-boned me, having chosen to run a red light.  He was close enough that I could see he was a white male with a beard, wearing sunglasses and talking on his phone. I slammed on my brakes and pointed up to the clearly green light.  I don't know anything about their air conditioner repair, but they need to train their technicians on not to run a red light.

A shoddy install job where the ductwork came loose in the attic about a month after installation, lead to my unit not cooling. The owner come out and did not check the unit inside but only outside. He did not check Freon levels.  From that, he claimed the unit was working and I just needed to turn it down to 70 from where I had it at 75  I told him it was blowing hot air from the vents. It was 82 in the area it was supposed to cool vs the other parts of the house which are serviced by other units. Those units were cooling and not running 24/7. He ignored me and said again. It's working just turn it down to 70. I did what he said for a few days, but it continued to blow hot air. He was very rude and said he would charge me to come out again.  His  son came and looked at the attic unit. He saw immediately what was wrong. The ductwork was completely detached. For almost a week the owner had me running the AC 24/7 when it couldn't cool. He offered no apology and no offer regarding my utility bill. There were also dishonesty issues with regards to the type of filter.  Don't use these guys

Conway is the biggest rip-off A/C company ever.
The A/C and heating units in the new house I bought were installed by Conway.
In the first month after we moved in, we noticed how cold it was with the heaters on. I went upstairs to check the heating units and discovered it was warmer in the attic than it was in the house.
I called Conway and they sent over a tech to check it out. Tech told me that the ventilation ducting that was installed were the wrong size and that's why the hot air was leaking into the attic. He said whoever did the install didn't know what they were doing. He said he would install the correct size hoses and seal up the system. So, he did. But I still have problems with the ducting falling off the heating unit to this day. I have to go up into the attic and close them off with duct tape every summer. And, my heating bill is twice as much as it was it my other house.

Next, in the summer, one of my central air units stopped cooling and I called Conway (stupidly). They sent out a tech who said he would recommend replacing a part and cleaning out the A/C unit and it was nothing major. So, he said it would cost $650 to do that. So, after I was stupid enough to pay him, I look on the internet and find out the part he replaced only cost $20.
So, basically to clean out the A/C unit, all he did was squirt some water from my garden hose on the A/C to clean off some dust.
$650 dollars to replace a $20 dollar part (took him 5 minutes) and 5 minutes to spray some water on my A/C.

Lesson learned: Don't ever call Conway Services unless you want to get ripped off.

Terrible...  this company was sent to us by our home warranty company to repair the downstairs air.  It took them 3 tries to figure out that it was the evaporator coil that was broken.  On top of that, it is very difficult to get someone to come out to your house.  There is at least a 3 day wait between calling and having someone actually show up.  When they finally diagnosed the problem correctly, they did not have the part in stock and had to order one.  It was the evaporator coil, which is very common.  Any other company would have had one in their truck and fixed it the same day.  We were assured that when the part came in, they would service it immediately.  Well the part came in, but they scheduled us for 3 days later.  Meanwhile, temperatures are nearing 100 and there's an elderly, wheelchair bound person in my household who cannot be moved to the cooler part of the house.

Unacceptable!

I found them on Yelp. They answered my inquiry promptly. They were able to come out at a time that was very convenient for me. They gave me a two hour window, but came at exactly when I had wanted them to. They were professional and knowledgeable. My plumbing problem was solved very quickly! I would use them again and would recommend them.

Where oh where do I start.  I really thought long and hard before posting a review as I know how important reviews are to me when I am making an informed decision about using a company.  

Let me say that I wanted to give this place a chance but even as I write this review, they have STILL failed to meet the mark.  

It all started on May 19 when I noticed my air wasn't cooling properly. I placed a call to my home warranty company (that review will be posted too) and they assigned company called Rescue Your Air..... let me first start by saying they should call the Arkansas Secretary of State and change their name immediately because they did everything but RESCUE MY AIR!

I should have suspected they were full of shit when I noticed their name had already been changed from Delta Heating and Air to Rescue Your Air.... usually when companies change names they're running from something.... in my opinion,  probably a bad reputation.  

Needless to say,  they told me it would take a week to get out so trying to understand I waited. An extremely nice tech came out on 5/27/22 by the name of  Josh, he was professional,  very knowledgeable and gave me honest answers to my questions.  After a quick look he noticed my compressor was out.
He explained my options and let me know someone from his office would be calling to finalize next steps..... here's where the nightmare of this story begins!

I received a call a day later with the details and let them know I wanted to proceed with the repair through my warranty company. I called the warranty company as well and was told that they were ordering the parts and they should be ready in about a week.  I was headed out of town so my patience was fine with the week as temps were rising but I didn't have to be home to endure. The warranty people approved the repair and told me to work with Rescue Some Other House's Air (because they didn't Rescue mine) to schedule a day/ time to complete the services.

During my week away I called to check on the parts through Rescue Somebody's Air (because they didn't Rescue mine) daily.  Literally day after day and no one answered,  called back,  responded to emails, voice-mail or even initiated a call to me.  By Thursday I was getting irritated so I called First American to complain.  They explained that the parts had been ordered but Delta  (the other name Rescue nobody's Air users) has to pick it up from the warehouse and schedule a time with me.  I called 10 more times that Thursday and no one not one person called back.  

On Friday I'm fuming as my trip is coming to an end,  temps have reached 100 degrees and still no call to schedule.  I called about 6 times on Friday morning and finally reached someone. I told them what First American explained and asked when were they coming.  They offered to come Monday but since I was traveling and didn't want to chance missing them, I asked to be scheduled on Wednesday 6/15/22  between 8-12.  By the time I arrived at my house the temperature inside was 102 degrees and with an illness,  there was no way I could stay.  So I bummed a couch or two until Wednesday in relief that my air was getting fixed! Hooray !!!!!

Sike!  On Wednesday morning I got up with anticipation and relief that this nightmare was finally over.  I waited patiently  as my assigned repair window dwindled slowly At 11:30 after not hearing from anyone u called to see if the tech was in route,  of course no one answered.   I began to call First American and decided to look at my account while I wait on hold.  Somehow First American had me listed from 12-5 and not the 8-12 that I originally agreed upon.  Irritated but not petty I decided to hang up and wait,  basically just happy it was going to be fixed,  a couple of more hours wouldn't kill me, right... think again!

Around 2:30 after no communication from Rescue Their Own Air (because no one rescued mine) I called to see if they had an ETA on the driver.  ETAs can only be provided if someone acknowledges your call or  calls you back.  Of course by now I know the routine so I called back every hour on the hour. At 4 o'clock I finally got someone who told me that the cancelled my appointment because the part wasn't available when they went to pick it up that morning .
I went from sad, to mad, to angry to furious in seconds as questions puzzling me: 1. Why didn't someone inform me? 2.When did they find out? 3. Where you just not going to say anything? 4. Why was my appointment rescheduled in the first place? 5. What kind of shit hole company are you running?

I went back through my phone to find the people I communicated with when this all started,  Josh and Fred.  Fred came across with some authority so I reached out to him.  I told him what happened to me and that no one called.  He was very apologetic and told me that he would make it right he said no matter when they get the part he would personally make sure I get serviced even if it's after hours. I guess my exhaustion

This company came in and put a hole in my wall by my fireplace to fix the leaking gas valve.  However, they did not repair the damage they did to the wall.  I have called them several times as has the renter I have in my house and they still have not come to fix the hole they put in the wall.  In addition to that, the repairman made two visits that were about 30 minutes in length each visit.   Yet I am being charged for about 3 hours of work.  While the valve was repaired, there is still a hole in the wall. In my opinion, this is not good quality service or business.  I still have not received a call back from this company.  Next step is the BBB!!!

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.