Best in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Our downstairs toilet stopped being able to flush so we called the plumbers. They ended up plunging the toilet and the hamsters I just got my daughter for her birthday earlier today came up. They were dead but she believes they just went for a swim and were still alive. So she flushed them back down. The toilet began to over flow and there were more hamsters. So we took them out back and shot them. Not going to lie, it was the best food I've had. 10/10 recommend!!

I called this plumber to assist with a job on a property we are selling-and we live 3 hours away. On a tight schedule, I described the issue and Bill wasn't able to arrive immediately but committed to 2 PM. We needed to be on the road before then and he proceeded to take 10 minutes and tell me exactly how to solve my issue. Thanks to his advice we were able to resolve our problem and get on the road on time. That type of customer service speaks volumes about a person and their company. I recommend you give them a call.

Thanks again Bill!

We needed work quoted and then done. Obviously when plumbing is in question and there's waste in all of my bathtubs it's pretty time-sensitive. For TWO DAYS they kept telling us they were coming. No call, no show. Call back. Oh, we'll come this afternoon. Oh, we'll come in the morning we got caught up. It's just about expectations - if you can't come for 3 days then say that so I can find someone else more quickly and you don't leave me on the hook. Plumbers are scarce in town, but I don't recommend this one. THEN we attempted to schedule a year later and they told me no because I left a 1-star review on Google for the above. What a mature company, more reason to give them a 1.

Let me start by saying, I have never officially done business with this company, but only because the keep cancelling. Earlier today I called Mr. Rooter for a slow drain, and was excited when they said they had an appointment for today. I was told the technician would be there between 12:00 noon and - 4:00 pm. So, I had to take a half day at work, and wait for them. At 2:55 pm, I still had not heard from the company. So, I called them to make sure I was on the schedule. I was told that I was on the schedule for after 3:00 pm. By 4:55 pm, I still had heard nothing, and called in again. I was assured that I was on the schedule. At 5:25, I received a call from the technician, and sadly, I was away from my phone. I called the company back at 5:37 pm and stated that I was there, and to please send the technician along. The next call from a technician was at 5:59 pm, and this time I answered my phone. However, a strange thing happened, when I answered it, my phone went to the technicians voicemail. I left a message that I was here, and to come on. When I was done leaving that message, I had a voicemail of my own, and it was from their technician. I was told that there were several people ahead of me, it was their second attempt to reach me (despite me answering the phone call), and the I would need to be scheduled for another day.

That was it. I called the number and was connected to the main office and cancelled my appointment. I had taken a half day from work, only to have my appointment have to be rescheduled for another day.

I will say that while I was writing this, which just happened, the technician called me. I told him that the damage was done, and I have no interesting in doing business with a company with that kind of practices. All in all, just know that you are taking a gamble with your time in working with this company.

Had an excellent AC rep from Hillar today.  
Cody King. He was Incredibly polite. Kept me informed on everything he was doing.  Great depth of knowledge and experience. Was able to give me valuable tips on how to prevent some of the issues I was having as well. 100% recommend him to anyone.

Stewart came out to give an estimate. Why two trucks came out for that is beyond me.

Their plumbers seemed more interested in selling a membership before addressing the issue. Ultimately I was recommended by another plumber to have the city look at the issue (at no charge). Since, all good.

Either Stewart Plumbing wasn't knowledgeable enough or honest enough to recommend calling the city for the service.

A plumbing membership??

Draingo was the company contracted by my warranty company (American Home Shield).  The experience started off poorly when they cancelled on the first day they were scheduled.  The next visit included them assessing what was wrong - this included looking at a leaky tub faucet, a sump pump under the house and determining the water regulator for the house was not functioning correctly.  They told me the problems could not be addressed during the visit and that they would have to come back on a different day and that to access the water regulator they would have to dig up the lawn (they did give me the opportunity to dig it up myself or pay them $375.00 to do it).  

The morning of the 2nd  visit I went out and dug up the lawn but found no water regulator.  I did not think it could be under the house since they had been under the house during the last visit, but I decided to go check anyway and low and behold there it was (I dug up the lawn for nothing) - No additional work had been needed to access it.  

After replacing the regulator (thanks) they looked again at the faucet telling me it could not be fixed and that my tub had been installed incorrectly and that to fix it they would have to tear up the tile work surrounding the tub.  Additionally, they said the work would need another approval from the warranty company.  After several days of not hearing from them I started calling and after several attempts was told not only would I have to cover the cost of tearing up and replacing the tile there would be an additional $375.00 fee associated with accessing the pipes that was not covered by the warranty.  This seemed excessive and I contacted the warranty company and although they originally agreed to sending another plumber for a 2nd opinion they came back and said Draingo was the only option and that their opinion stood, but that I could hire a plumber myself, pay him out of pocket and appeal.

So I did.  I hired MPE Services, LLC and instead of a 5 hour window they gave me a 30 minute window.  The price they quoted just to look at it was $89.00, but for that 89.00 he changed out both cartridges in the faucet in about 15 minutes.

Long story - short:  If you are hiring avoid Draingo.  If you have a warranty and have to use Draingo understand they may try and take advantage of you.

I've been waiting for my 10-2 timeframe. It is now 3:15 and I just got a call that the plumber says my job is too hard and he won't be coming. Wow. I'm surprised this company is still in business with customer service like this. Do not bother.

An actual scam artist. Takes money, does no work, dodges calls, never returns, etc. Like, an actual 100% true scam. Do not pay these people a dime. Should be sued for fraud and forced to close their business. Apparently, we are just one of many victims: doing a little research, they are known for lying and stealing and not completing (or even starting) projects. Just hoodwinks you, takes your money, and vanishes.

Looks like my initial review of this outfit has been removed from their listing.

They were subcontracted through Lowes to install our dishwasher. The technician watched a YouTube video while at our home. He then broke our garbage disposal and blew out one of our sockets. He left a huge mess and ultimately didn't install the dishwasher.