Best Septic Tank Repair in Madison WI

Dan has (unfortunately, yet thankfully) been to my house several times to unclog my drain in the basement whenever it backed up. Day or night, I even called him on either Christmas Day or Eve, and he came out right away. Dan cares about his customers and always goes to great lengths to provide quality service and also provides references for bigger projects, for example, for me to get my tubing replaced in the basement, so that my drain doesn't keep on getting clogged. Anytime you need any sort of drain service, please call Dan!

This location was our last hope. The staff was beyond helpful and friendly. They had exactly what we needed. We are very grateful for their kindness and willingness to help.

Honestly, I can't write enough good things about S&S!  We had our whole water main from the house to the lateral break. It was lead, leaking badly, and had to be replaced quickly.  Lygia in the office was awesome to talk to and helped us get going right away.  Rick came out and gave us an estimate in under a day.  We received an incentive from the city with the pipe being lead and S&S worked directly with them and handled everything from start to finish.  On time, honest, super fair pricing, great work, and all around nice people.  If I could give 10 stars I would!!!

Brad from B & J Plumbing was called to do some work at our house in Wisconsin by our realtor after we had moved to Florida. When my realtor informed me that I owed B & J for the work, I immediately sent a check.  Not knowing that I had paid the bill, the title company also paid him for the work and deducted the funds from our proceeds .  I contacted Brad to tell him about the double payment and he told me he would refund the money to me.  I called him many times after the initial call and sent him texts and emails but he has never returned my double payment, nor did he reply to any of my messages, emails or texts.  BTW, he had done other jobs for me in the past and we had never had a problem.  

Since I live in Florida now, I am at a disadvantage and limited in solutions to collect this double payment from him.  I do, however, think other potential customers should be aware of problems that past customers have experienced so they can proceed with caution.

We needed a gas line put in the house we just moved into to use our dryer.  Robert's made it a priority to get us on the schedule quickly (the laundry was starting to pile up!), and did an excellent job.  They even came back out the next day when we smelt natural gas - turns out I caused the leak when I hooked up the dryer, but Robert's came out and fixed it for free.  We're new to town - Robert's will be our go-to plumbing/heating company from now on.

Bad business practices, they have done 2 different no call,no shows on us.. with the last being an urgent need. Was told at 8:20 a.m they will be out in the afternoon, heard nothing,saw nothing.. called at 1:45 p.m. spoke with someone, who said I'd receive a call from them, concerning our appointment, still nothing..I lost hours of pay at work and also had to receive a occurrence for leaving early for an appointment they never bothered to show up to.,and left my family of four out of water for over 24 hours...I do not recommend them, nor will use their business again...

The owners and the guys on the job are great. Mark talks very loud on the phone, but he is partially deaf. I wish the other reviewer knew that...

However, Rita in porta john billing is incredibly rude. She puts me on hold everytime I call and once she forgot to push the hold button because I could overhear hear her vulgar conversation with a man in the office.  I know he was in the office because he continued to talk in the background when she finally picked up the phone.  She acted like I was interrupting her, keeping her from what really mattered, not the customer.

I've tried other companies, but these guys are the best. Rita usually doesn't answer the phone, but if she does just hang up and call back. You'll get someone much nicer, but chances are you'll still have to hear her cursing and bellaring away in the background.

Lange plumbing is proud to overcharge for materials used and well not used  The amount of pex stated on the bill vs what was actually used aren't the same as what's in place. I measured just under 50' of 3/4 pex used and 80' is on the bill. They charge by the 20' increments, so if 21 feet is used, 40' will be charged and they keep the extra material even though you pay for it. I only measured about 43' of 1.5 PVC pipe and 70' is on the bill and was charged $49.50 for every 10'. That's almost 400% more than say buying it at Home Depot. One stick of 2 pvc pipe was charged $55. The 3 pvc pipe was billed for 25' used and was charged $247. That's nearly $10 a foot. I get upcharging to make money but at what point is it extortion. The labor cost is reasonable. We call in others for their knowledge and make sure code is followed not to be overcharged on supplies because that is the industry standard.

We hired Eckmayer to install an equine waterer and frost free hydrant. We sent them the specs and installation information for the waterer and met with them in person twice to discuss.

We negotiated what we thought was a great deal, we had a separate company come in and trench, and they were doing installation only so it was going to be time & materials.

The overall quality of the work is good, however, they installed the waterer incorrectly. They did not follow the directions provided to ensure the waterer was protected and would not freeze. They were sent the installation instructions and a video prior to ever bidding the job. So, we called them to tell them their mistakes after talking with the manufacturer. The installation instructions were very clear, this was completely an error on Eckymayer's installer.

Admittedly we could have been read through the installation directions so that while we were there we could have been questioning how and why they were doing things. But, we didn't. We trusted that they did the research and knew what needed to be done. We gave them all of the information they needed to do so.

I don't know what made me go back to the installation instructions and verify the install the next day, but for some reason I did. Once we realized the errors, we called to ask them to fix the error. We were told it would be at least 1.5 weeks - keep in mind we have a 6' deep, 4' wide open trench spanning 235' of our property, and we are heading into winter so those lines will freeze if they aren't covered - not to mention the hazard of an open trench that large. This can't be left open for 1 - 2 weeks.

We are going to have to fix it ourselves. So we asked for them to discount the price since we are going to have to re-do the installation. Their response was that they gave us a huge discount already and that they added things we never discussed. This is not true. I was told it would cost approximately $600 and if they encountered any issues it would up to $800. They charged us the full $800 and there were zero issues - they even told us it went much faster than anticipated. They also said they discounted the curb stop from $500 to $300 already. However, he told me from the start he would only charge us $300 for the curb stop, we didn't ask him to discount it. Then they tried to come back and say we never requested a curb stop, until the day of installation - but our original quote from them a month prior included a curb stop. They were the ones that recommended it.

Lastly, we were told we would be given a curb stop key. The installer graciously offered to get us one and said they were easy to make. We don't have one and when my husband goes to replace the install we are going to have to shut the water off in the entire house and drain all the lines since we can't turn the water off at the curb stop. When we asked the manager about this he said essentially it wasn't his problem and if that was a side deal with the installer, that's on us.

I will say the installer did quality work and we liked him overall - we liked him so much we bought him lunch and gave him a $50 gift card to say thank you. However, because they installed it wrong my husband has to go hand dig out the pea gravel and disconnect it himself and put it back together. It definitely wasn't worth the $800 we paid since we have to re-do half of it. Their customer service with this mis-installation has been awful. We were using them for other services prior to this incident and won't be using them again.