Best Electric Furnace Installation in Madison WI
Plumbing Service
Excellent service and workmanship. We were looking at either replacing our steam boiler outright or installing a mini-duct HVAC system in our 1920s home. Cardinal did a whole-house audit and gave us quotes for both jobs. The mini-duct system turned out to be beyond our budget, but Cardinal gave us very reasonable estimate for a replacement boiler. The installation went smoothly and their technician Alex even came out afterward to adjust the swing setting on the thermostat to help even out the heat output. If we had any complaints it was the long lead time to getting them in - but it's a good sign when a contractor is in demand and is to be expected in this area.
3361 Brooks Dr, Sun Prairie, WI 53590
Plumbing Service
TL;DR - Overall: Average Rating. While basic service was good, they seemed to struggle with meeting our expectations around a reasonably significant mistake on their part.
All Comfort provided good service and work for the furnace installation in my home; however, for a business with their ratings and standards, their actions handling a gas leak they were responsible for seemed less than adequate to my wife and I. The break down:
-The technician finished the job close to noon, explained final details of the installation, and I left for work the rest of the day. My wife and I came home to the smell of gas in the house about 6 hours later.
-The fire department came out with Madison Gas and Electric and determined there was a leak. All Comfort was soon there to resolve the issue. It was determined that the technician did not appropriately install a section of new piping. This was admitted by All Comfort and they said the technician had additional training about the situation to avoid it in the future.
-Based on the severity and risk of the situation, I decided the appropriate response from All Comfort should have been to refund the cost of the labor. The furnace and the thermostat worked fine, really the only issue was with the labor. Considering it wasn't something minor like the furnace not starting, I thought a pretty significant compensation was appropriate. All Comfort offered $100.
-After doing research, it appears that instances like this are very uncommon (only about 2 to 3 gas leaks per company out of hundreds of installations per year) and I didn't feel that it would have really hurt their business to just admit they made a mistake and eat the labor cost out of good will for their business and customers.
-However, research also showed that generally, most companies offered nothing beyond having their techs come out and fix the problem. All Comfort arguably could be considered above local standards in this regard. Also, no damage was done and nobody was hurt.
-After speaking further with All Comfort and explaining my reasoning, they were willing to offer $150 in compensation. We agreed to take it but still feel this was a weak gesture. They sent the check with an apology note.
To top it all off, they sent an apology letter with an All Comfort clock that didn't work because the battery they included was dead.
All Comfort provided good service and work for the furnace installation in my home; however, for a business with their ratings and standards, their actions handling a gas leak they were responsible for seemed less than adequate to my wife and I. The break down:
-The technician finished the job close to noon, explained final details of the installation, and I left for work the rest of the day. My wife and I came home to the smell of gas in the house about 6 hours later.
-The fire department came out with Madison Gas and Electric and determined there was a leak. All Comfort was soon there to resolve the issue. It was determined that the technician did not appropriately install a section of new piping. This was admitted by All Comfort and they said the technician had additional training about the situation to avoid it in the future.
-Based on the severity and risk of the situation, I decided the appropriate response from All Comfort should have been to refund the cost of the labor. The furnace and the thermostat worked fine, really the only issue was with the labor. Considering it wasn't something minor like the furnace not starting, I thought a pretty significant compensation was appropriate. All Comfort offered $100.
-After doing research, it appears that instances like this are very uncommon (only about 2 to 3 gas leaks per company out of hundreds of installations per year) and I didn't feel that it would have really hurt their business to just admit they made a mistake and eat the labor cost out of good will for their business and customers.
-However, research also showed that generally, most companies offered nothing beyond having their techs come out and fix the problem. All Comfort arguably could be considered above local standards in this regard. Also, no damage was done and nobody was hurt.
-After speaking further with All Comfort and explaining my reasoning, they were willing to offer $150 in compensation. We agreed to take it but still feel this was a weak gesture. They sent the check with an apology note.
To top it all off, they sent an apology letter with an All Comfort clock that didn't work because the battery they included was dead.
5245 Voges Rd, Madison, WI 53718
Plumbing Service
your worker, Jimmy Bob went to my house to fix a toilet, but when he left, he stole my sink. he made my toilet shoot up water when I flush it also the water is brown now
4430 Robertson Rd, Madison, WI 53714
Plumbing Service
Plumbing Service