Best Hot Water Recirculation Pump Installat… in Lubbock TX

Duncan Heating and Air has been a true lifesaver for us amidst the scorching heat wave in West Texas. Their prices were incredibly reasonable, and their communication was top-notch. They swiftly addressed the necessary repairs without pushing any unnecessary add-ons on us. Their focus was solely on fixing what needed to be fixed, and they did so efficiently. We had to have the condenser and exchanger replaced on a 5 ton unit.  There were very few options for repair due to the R22 system.  Thanks!

B & R installed the plumbing in our newly built house in 2010.  We called there to get the model number of the kitchen sink because it was under lifetime warranty.  Maggie, the person answering the phone, was put off by my request.  She called back with information for the sink instead.  Upon calling back to get the correct info, she was very rude.  It wasn't a big deal.  We just wanted the correct model number but I was accused of asking for something else, she was too busy with a customer and was just downright rude.  We will no longer do business with someone who says she doesn't want any relationship with us.  It was disrespectful.  All we wanted was the correct number.  Call elsewhere to get kind and helpful personnel.

Had an appointment between 7&11 am then they changed it between 3&5pm.  Stayed home all day waiting on these guys and they never showed up. Found out the next they went to wrong address and I even give them my number to call.  Asked if they could come back and was told it will be a couple days before they could get back.Will not call them in the future

Took 3 days to respond to air conditioner repair with temps over 100°.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.