Best Plumbing Inspection in Lubbock TX

Duncan Heating and Air are fantastic! They are eager to help and solve the problem in a timely manner.  I highly recommend them for any heating or air conditioning concerns!

From Maggie on the phone when you call to AJ fixing all our problems, B&R knows what they are doing.  We have used them for almost 10 years and they have either fixed what we had broken or helped us as much as they can and told us what to do next.  

We just got through having broken pipes and no water for 4 days, with B&R helping us all along the way.  Water finally started flowing last night and we even got a call this morning to check on us and see if we had any more problems.  Who does that!!??

You will not go wrong with the crew at B&R.  We can't recommend them enough.  So happy to have them here in Lubbock!!!

Called them out because there was water leaking in our well house. The tech that came out checked the pvc pipes they said the leak was coming from our pressure tank. He said he didn't know if they (BTAC) repaired pressure racks. Well I guess he didn't read the website nor did he offer to call and find out I even called for an after hours repair call I guess is trainer failed to tell him. I found out that they do repair them. That's ok I'll give my business to Thunder Pump and Earls.

Took 3 days to respond to air conditioner repair with temps over 100°.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.