Best Virtual Consultations in Louisville KY

We currently have a home warranty and when our water heater began leaking we called to request service. Because our water heater is an 80-gallon we were assigned to Nine Line Services.

Service was scheduled quickly and our new water heater arrived in time for the plumber. The initial service took a few hours and our assigned plumber was very friendly and helpful to answer my husband's questions. I was working from home and appreciated the interruption and sound was minimal.

We did notice a bit of water leakage the following day. While disappointed we needed to spend more time on service, Nine Line came out immediately and replaced a bit of piping that was too weak for the new water heater. After the plumber finished the master plumber came out as well for a final evaluation.

We had a bit of an up-charge for the larger water heater. Payment was simple and we have a top of the line brand. Our water pressure and temperature has been wonderful.

So thankful for a smooth experience!

He gave us the most reasonable quote and had a lot of experience before going out on his own. They came and worked many days to complete the job. He was awesome! Definitely a good hire!!

Unresponsive after dispatched via home warranty provider. They called initially and left message but I called back 5-6 times over the course of a week - they never replied and never scheduled. Had to turn elsewhere for service.

I contacted New Circle on 10/30/18 to help me determine if my microwave problems (kept shorting out) were due to a broader electrical issue. They tightened the breaker and said it may need further investigation if the microwave problem persisted. I paid $231.60 for this advice.

I contacted New Circle again on 3/14/19 as the microwave problems continued. This time they noted several electrical panel issues and recommended a $2,500 new system. I paid $220 for this advice.

At this point, New Circle had not addressed my primary concern: is my electrical system causing my microwave to malfunction? However, they had collected $451.60.

I then contacted another electrician that quickly realized that the electrical system was providing enough amps for the microwave and that it must be an issue with the microwave.

GE has confirmed this microwave had been recently redesigned due to a bad door sensor. They are replacing the microwave.

I explained the situation to New Circle and requested a refund of at least one of the two charges. I did not originally ask them if I needed a new electrical system. I asked them if the electrical system was causing the microwave to short out. They misdiagnosed the problem, tried to up-sell me a $2,500 system and is now arguing that lightning or a power surge caused the issues with my breakers and microwave. They charged me $451.60 for this level of service.

We're supposed to show up Friday to work on A/c after being 1.5 hours late and not on there way yet rescheduled for this morning from 7-11am. At 1130 I called them and they said they were on there way. At 2 I called back she said she was in a. Call and would call me right back. Never called back then would not take my calls.

I hoped this business relationship would be a great long term investment and asked them if they could take on bigger projects for me, after doing some small plumbing tasks and handyman fixes that were acceptable.
The final proposed project was replacing cellar doors.
My first mistake was paying for materials to be ordered that they ordered. It took 2 MONTHS to learn that the shipping of the doors has issues when the company they told me they ordered from's website stated 3-5 day delivery with SAIA delivery. Not Amazon. Then they told me that Amazon's driver lost/stole the parts and was fired because of it and they would be getting a refund and then refund me when they got it. I waited for that for 2 MONTHS MORE and then got nasty speech from the owner's wife when asked about the refund of my money. I hired someone in the mean time to fabricate and build the same cellar doors for a similar price and had it done before they ever got back to me about not giving me a refund.
I am very disappointed that I was spoken to like I was stealing from them and causing all kinds of problems when they owed me the money to make it right months ago. I will not use nor refer this company to anyone anymore.

Tim was friendly, responsive and knowledgleable. He did a great time find the low hot water pressure from kitchen faucet and he replaced new parts so the hot water pressure was a lot better make my wife happy. Highly recommend use Greenwell Plumbing.  The prices aren't too bad but gotta need to get it fix and no worry headache problems or frustrating. They'll take care of it for you.