Best Virtual Consultations in Louisville KY

These guys are great.  Mary, on the phone, is very helpful.  The plumbers show up on time, get the job done promptly, and the charges are very fair.  I thought I had an outside water leak, so called the company that handles line warranties for the water company.  Those guys came out and identified that I didn't have a line leak, found a toilet leak, and quoted me a price several hundred dollars higher than what Nine Lines charged on their time and materials basis.

He gave us the most reasonable quote and had a lot of experience before going out on his own. They came and worked many days to complete the job. He was awesome! Definitely a good hire!!

Unresponsive after dispatched via home warranty provider. They called initially and left message but I called back 5-6 times over the course of a week - they never replied and never scheduled. Had to turn elsewhere for service.

On 7/6, I hired NCM / New Circle Mechanical to inspect problems with my AC system.

The technician, Rob, arrived on-time at 12:00.

I attempted to tell him what I had been observing that might help him diagnose the problem, but he abruptly informed me: I'm only here for 15 minutes, and you've talked through several of them. I know you are cost conscious, so I need to do what I need to do. I can't stay any longer than 15 minutes, because after 15 minutes my boss isn't making money, and if my boss isn't making money, then I'm not making money. So I let him do what he needed to do. He inspected the inside and outside units and determined that they both needed to be cleaned, and 2 parts in the outside unit needed to be replaced. He said (verbally) I would be looking at around $600. I gave him approval to move forward. While he was working outside I caught the tail end of a phone conversation between Rob and someone back at the office, discussing the job. The party on the other end of the phone said, When I talked to him, I thought it would be $1000. Lo and behold, when he finished, the bill was $976. Rob said he was sorry that I misunderstood that the $600 was just the labor estimate. For the 2 parts that were replaced, I was charged $159 and $129. Upon later research, I discovered that both parts are available online for less than $20 each. Not comparable parts. Not knockoffs. Not refurbished parts. The exact same manufacturers and part numbers, brand new. Markup is reasonable. 1000% is not. But they had pre-determined it was a $1000 job.

On 7/7, with no improvement to my system,  and the knowledge of the actual parts prices, I contacted NCM and spoke to the Dispatcher, Jason, to express my disappointment. He defended the charge for the parts, stating they provide a one-year warranty on them, and they would not warranty Amazon parts, I guess not realizing they were the exact same parts. Jason said he would take all of my concerns to the Supervisor and gave me his word that he would call me back Monday (7/10) to talk about how to resolve the issue. Well, it's a good thing I didn't depend on his word, and sought immediate resolution elsewhere, because as of today, 7/21, 2 weeks later, he has yet to honor his word and call me back. To be honest, this is fine, because even if Jason would have offered to come back out and continue working to resolve the problem for no additional charge, I wouldn't have been comfortable with them back in my house. My trust in them has been irreparably breached. I - the cost-conscious guy, mind you - am happier to have paid extra for another company to actually fix the problem, than have had NCM back out for free. The other company, by the way, was willing to be patient and listened and - go figure - correctly diagnosed, then solved, the problem.

It is also worth pointing out some more minor concerns I have regarding the tech's professionalism:
1. Regarding Rob's comment quoted above. That's not exactly how I expect to be spoken to as a fellow human being, much less a paying customer. But, if I am cost-conscious, why is that a bad thing? And, of the 2 of us in that conversation, who was the one concerned about cost?
2. Listening is an important professional skill. Perhaps if Rob had listened to me, he may have been successful at diagnosing the problem, and then solving it.
3. His work was very sloppy. The coils on both units were only about 75% clean. In the outside unit, he didn't even bother cleaning the debris from the bottom. I expect much higher quality of work from a technician being paid $180/hour.  
4. He spent approximately the last 20-30 minutes on the clock in his truck.
5. To Rob's credit, my cat liked him, and she doesn't typically like any other males.

Another minor concern is that NCM has a practice of charging 5% fee for paying by credit card, but they don't mention this when giving you the option of paying by check or card. Full disclosure should be made to the customer. Had it been disclosed to me, I definitely would have made a different (and $46 cheaper) decision.

But kudos to NCM. They skillfully deprived me of $1000. Let them enjoy that. You got me.

We're supposed to show up Friday to work on A/c after being 1.5 hours late and not on there way yet rescheduled for this morning from 7-11am. At 1130 I called them and they said they were on there way. At 2 I called back she said she was in a. Call and would call me right back. Never called back then would not take my calls.

I hoped this business relationship would be a great long term investment and asked them if they could take on bigger projects for me, after doing some small plumbing tasks and handyman fixes that were acceptable.
The final proposed project was replacing cellar doors.
My first mistake was paying for materials to be ordered that they ordered. It took 2 MONTHS to learn that the shipping of the doors has issues when the company they told me they ordered from's website stated 3-5 day delivery with SAIA delivery. Not Amazon. Then they told me that Amazon's driver lost/stole the parts and was fired because of it and they would be getting a refund and then refund me when they got it. I waited for that for 2 MONTHS MORE and then got nasty speech from the owner's wife when asked about the refund of my money. I hired someone in the mean time to fabricate and build the same cellar doors for a similar price and had it done before they ever got back to me about not giving me a refund.
I am very disappointed that I was spoken to like I was stealing from them and causing all kinds of problems when they owed me the money to make it right months ago. I will not use nor refer this company to anyone anymore.

We have been customers for years and were very please with Greenwell for years but we have become increasingly disappointed.  Poor communication within the company and with plumbers.  Poor communication with customers.  Every time we call it seems it is a two-week or more process to get things fixed properly and to haul away items, i.e. water heater and water softener.  There is always a lame excuse as to why they can't take the items that day which ends up with multiple phone calls to get them back to take them away.  In addition, when they installed the new water heater he cut off the usage of the water-powered backup sump pump.  Guess what, it rained for days and days.  Every time you call there are no notations on file for what transpired.  They never show up when they are supposed to even when they notify you when they are on the way.  Very poor service and poor customer service in following up.