Best Hot Water Recirculation Pump Installat… in Louisville KY

After a terrible experience with this company last year, I found myself needing a plumber on a Saturday and they were on the list for 24/7 plumbing. I called, spoke with Ashley who said she was sending a message to Jimmy, the manager or owner and she transferred me to his voicemail asking me to leave him a message, however his voicemail was full. I called back to let them know, the rep who answered that time assured me I would get a call from him within the hour as she was sending him an email and a fax. I have yet to hear from anyone. Not to mention extensive hold times when calling.  Not good business! *Addendum* After a poor response on another review from this company, I would like to add greater detail which has my response to them. Wow! I applaud you at the most arrogant and ineffective review response ever! Keep up the terrible work! You failed to mention that your technician advised that we would have to do a semi-kitchen remodel and pipe replacement in order to resolve the issue. Strangely the plumber that typically comes for our issues came the following day only to tell us otherwise. The drain was cleared within minutes. You also failed to mention that your tech broke my shower head and you failed to address that, leaving me to pay for a replacement. As far as you having a mishap in communication this time around, per two of your representatives who both communicated to me the same information, I would receive a call from YOU within the hour and I would be worked into your schedule on Saturday or Sunday if I opted to go with your company. But nice try in your attempt to make the customer look bad, which seems to be the case in your response on all of your negative reviews.

Shockingly overpriced! The spray faucet hose on the kitchen sink accidentally became disconnected and fell under the sink.  My wife called Greenwell and they looked under the sink with a flashlight and said the hose is stuck in the faucet and can't be fixed (diagnosed without using any tools) definitely had to be replaced.  Fortunately we had an extra pull down spray kitchen faucet that i was going to install in the basement.  Greenwell looks in a book and says that it will cost $300 to install a customer owned faucet and could do it in 1/2 an hr.  I refused the ridiculous price and did it myself but not before they charged a $49 fee for looking under the sink with a flashlight.