Best Gas Water Heater Installation in Louisville KY

We currently have a home warranty and when our water heater began leaking we called to request service. Because our water heater is an 80-gallon we were assigned to Nine Line Services.

Service was scheduled quickly and our new water heater arrived in time for the plumber. The initial service took a few hours and our assigned plumber was very friendly and helpful to answer my husband's questions. I was working from home and appreciated the interruption and sound was minimal.

We did notice a bit of water leakage the following day. While disappointed we needed to spend more time on service, Nine Line came out immediately and replaced a bit of piping that was too weak for the new water heater. After the plumber finished the master plumber came out as well for a final evaluation.

We had a bit of an up-charge for the larger water heater. Payment was simple and we have a top of the line brand. Our water pressure and temperature has been wonderful.

So thankful for a smooth experience!

HE introduced to self and let me know he was a master plumber. It's always a good feeling when you know it will get done right the  first  time. He's very thorough with everything he did, make sure it was done properly,and he didn't rush thru it,nor did he take to long was done before I had to pick up the kids. When we got home the kids were thrilled to use the upstairs bathroom.
I recommend him for anybody who is looking

HIGHLY recommend! My water heater was leaking (flooding is more like it) so I called and got an actual person on the phone and these guys were at my house within an hour! I ended up need to replace it and I figured since it was time.. waaaaay past time clearly.. I would switch to a tankless.. Rod and Jason were AWESOME! They explained the whole process, cleaned up (yes they ACTUALLY cleaned up after the mess!) and were very polite even with all the questions I was throwing at them. I will absolutely use them again to replace a toilet and move some fixtures on my rental house!

He gave us the most reasonable quote and had a lot of experience before going out on his own. They came and worked many days to complete the job. He was awesome! Definitely a good hire!!

I had a new washer installed by one of the big box stores and after the installation I discovered one of the very old water input valves was leaking. It was dripping even in the off position. I called Daniel Brown Plumbing and they said they would have someone out the next afternoon but would try to get creative with their schedule so they could get here earlier. I received a call at 8:30 the next morning and was told a plumber could be here within the hour.

The gentleman was friendly, safe, efficient, and did an excellent job.

I've dealt with Daniel Brown Plumbing in the past when that did some work at my dad's house. Their customer service and communication skills are just as top notch as their work.

Unresponsive after dispatched via home warranty provider. They called initially and left message but I called back 5-6 times over the course of a week - they never replied and never scheduled. Had to turn elsewhere for service.

Davis and Davis was hired to replace water line between meter and home, did most of job and left on 12/22.  The trench dug to run the line was not completely refilled and they left my yard with huge holes and piles of dirt(pics available)  Contacted Davis and Davis and said they were done.  Told them about the state the yard was left in afterwards and they said that was all they do. Told them a backhoe for an hour could fix it and they refused again.  One of the holes the trench left is immediately adjacent to the sidewalk and a safety hazard as well as the yard looking like a bomb went off.  DO NOT use them for this type service.  The workers who worked on the project were friendly and professional but the complete lack of ownership of the job not finished is dismaying.  Sad that a local Company I heard good things about will not sand by/ finish their work.
Proceed at your own risk

UPDATE: after having a 5 star experience th last time, I called Austin Bryan after a major leak from a toliet. They said They would be out the next day between 1 and 3 on March 15th 2018. Around 2 I had not heard from anyone, so I called. Left a message. Shortly I received a call and the technician advised I had been over looked in the system because there was an emergency and they some one would be there. Around 330 he showed up. He looked at the problem. We needed a new line from the floor to toilet, new toilet and auger and they would run a camera on the outside line and he would be back at 9 am the next day...you guessed it...no one showed. I got a call and he left a message saying that the boss wanted him on a big job and if I called him in the next few mins he would swing by. If not it would be later in the day. Ummm no. I waited around all day the day before and wasn't doing it again. I called the main line and left a message again and expressed my upset. Within 20 mins I got a call back. They came out around 1130 and did the work. However he said the other tech that was out the day before had the camera and he would be out in the next 10 days to do it. They said They were doing it for free because of the problems .
You guessed it....no one came back. No one answered my calls or returned them.
Oh we will address your complaints with services we will never actually do.
Sad. I was going happy with them the first time. Never will use them again.

I first called a big name company because we had a leak from our upstairs bathroom through the ceiling into our dining area. They said we had a tub drain needing to be replaced but we had a tubliner so they couldn't fix it. I got a hold of Austin Bryan Plumbing and they came out the next day. Come to find out we don't have a tubliner nor was it the tub drain. Our pipe had a big gash in it. They were very reasonably priced and worked quickly. Will definitely avoid the hassles in the future .

This company is run by fools.
Do not ever, ever, ever hire them.
Unless you want to talk about scheduling difficulties until you rip your hair out, after 4 days of no action.
This company should NOT exist.

Wow!  Recommended from my Nextdoor Neighborhood. They came out & cleared & restored sewer that Tom Drexler tried to bilk me for $3800!  Tony's price, $285. Dave & Parker very professional & friendly.

I reached out to John about a broken tub spout with diverter. I had bought the replacement but could not do it on my own after having shoulder surgery. I called and emailed several plumbers for quotes which were ridiculously high for such a simple job. Literally pulling one off and putting another on.  John came out on a Saturday, at the end of his day, and switched it out in 15 minutes and did not charge me upwards of $200 like other handyman and plumbers we're quoting me. He's super friendly, very polite and truly a professional

2nd time Chris has been out. Always professional and helpful. I thought this call was related to the first, however after he and his supervisor communicated and me, we realized it was a different issue. Overall, I'm very happy with their service, and have recommended Chris at Tom Dexler to others, and will in the future.

am writing this review on behalf of a POC friend in hopes youll listen to a white person. The men who entered my friends house (they are black) were calling his family n****** (yes, with the hard R) and BLM c*cksuckers (my friend is gay). To have people that represent your company say such vile things about people in their own home is disgusting. My friends and I will absolutely never give a dime of my money to this company and I hope you take responsibility for your employees. This company is absolutely disgusting.

New AO Smith water heater 12/04/2019 crushed on install. and turned up since new and NO longer hot.
year old +13 days!