Best Gas Furnace Repair in Louisville KY

HE introduced to self and let me know he was a master plumber. It's always a good feeling when you know it will get done right the  first  time. He's very thorough with everything he did, make sure it was done properly,and he didn't rush thru it,nor did he take to long was done before I had to pick up the kids. When we got home the kids were thrilled to use the upstairs bathroom.
I recommend him for anybody who is looking

I had them replace a valve under my sink, the charge was 153.00. While the technician was down there I said how much would the other valve close.  He said another 153.00.  They charge by the type of repair not by the hour or time.  Buyer beware. It was a 3 dollar part and he was already under the sink!  Give me a break!

I called Jarboe's to have my furnace cleaned.  I had never used Jarboe's before but had a coupon for a low cost furnace tuneup.  When I bought the house I knew the furnace was old, but I had no idea it was nearly 30 years old and rusting out.  The tech showed me another offer on the coupon that would give me over $2900 off a new system.  I wasn't about to let that slip by me.  I called 2 other companies for quotes.  The man from Jarboe's came the next day to price a new system for me.  He came with presentation material and explained everything in detail.  (Another company had already come to price a new system.  He came with a clipboard, paper and pen, then when he had his figures, he presented me with pricing.  That's it.)  While Jarboe's was there I called and cancelled the third company.  I knew I could not get a better deal for a 2-stage furnace and A/C unit.  I am very pleased with my new furnace.  I'm much more comfortable because my house temperature stays more consistent.  Plus the unit is so quiet I often don't realize when it's on.  Day one the tuneup.  Day two the presentation and agreement to buy the system.  Day three the installation.  Over these three days 5 men.  All were detailed, polite, and knowledgeable.  I highly recomment Jarboe's.

On June 30, I had a Tom Drexler employee come to my house. When he arrived, I specifically told him about how my AC unit was running, but no air was coming out of my vents, and more importantly, I had a leak in my first floor ceiling, which is below my laundry room. I specifically told him I thought there was a plumbing issue. He cut me off, told me he was VERY busy, he needed to hurry and leave to get to other houses, and to just show him where my AC unit was. To make a long sotry short, we were billed for a new cap (? - was never told what this even was b/c the employee was so ready to leave) and 3 lbs of refrigerant. The employee was being super sketchy by telling us that we should call him in 3 weeks to see if the leak was bad enough that all the refrigerant had leaked. We had another company come out a few  days later and told us there was very little refrigerant. Luckily, they recharged the AC unit free of charge. That either meant - 1. The leak was really bad, or 2. Tom Drexler did not recharge the AC unit with refrigerant. After the second company recharged the unit, we had another company come check it two weeks later. Still a leak (we knew there was one from last year), but there was a significant amount of refrigerant. My husband and I fully believe Tom Drexler did NOT fully charge our unit, and that we paid for nothing in that regard. We were also told by Tom Drexler that the ceiling leak was from the unit dethawing b/c it was frozen. TURNS OUT, THAT WAS NOT THE ISSUE. We actually had a pipe backing up from the outside drainage pipe. Dirt was actually getting into the outside pipe and backing up the pipe all the way through our walls into the second floor laundry room. If Tom Drexler had taken a second to look, or had their plumber look, the SECOND LEAK that happened a week and a half later could have been avoided. Instead, they were too busy and had to get to other customers.
The second leak mentioned above happened on July 16. We called Tom Drexler, and they told us they could not promise that they wouldn't charge us again. At this point, I  decided to go with a real plumbing company. On July 17, I called to file a former complaint. I was told Darren would get back with me in 24 hours.... That was the funniest lie they could have told me. I waited until July 22, and then called to check up on the complaint. Darren was busy and was told he would call me back in 24 hours. I was also told there were notes in their system that I had received a call from Darren on Friday, July 19, and that the issue had been resolved, and the complaint would need to be reopened. I waited until July 24 around 1pm (today), and AGAIN Darren was too busy to talked to me. I was told he would call back. I knew that was a lie, so I called at 4pm. After waiting on hold, they finally seemed to find Darren. Darren then tried to tell me he tried calling three times and left two voicemails, which is a joke, b/c I've received calls and VMs from other numbers in the last week. The only thing they would reimburse for my troubles was the maintenance plan I had purchased... which in my opinion, that shouldn't have even been a question. I don't want them ever in my home again.
Save your money, I wasted over $500 with this terrible company. I will never use them again, and I'm convinced they pay people to write any kind of good review about them.

Awful experience and would never do business with them again. The on-site electrician was nice and professional but very inefficient. We were told prior to scheduling an appointment that placing new light switch plates would take about 5-10 minutes each. After two hours of work, we only had 3 light switch plates changed and 1 ceiling light placed. When we called to complain that we didn't feel like we received $250 worth of services, the manager, John, became defensive and accused us of only being worried about the money. It was outrageous. The customer service was deplorable. According to this company, the customer is always wrong.

They came out to see our plumbing issue and said they would send me a quote that night (Wednesday). I didn't get anything that night or the next day, so I called on Friday to ask if they would send the quote and they said they have been very busy, which I told them I understood. I didn't get anything that night, and no phone call returned when I called the following week. I was going to hire them because I liked the one atop shop idea, but they never sent me the quote or contacted me again.

I understand your right to choose your jobs, but then why say I would see a quote that night in my email, or when I called, why would you tell me it was forgotten and I should see it by Friday? Also there was never any letter sent to me through the mail. Just be up front.